Best Western Hotel Airport Frankfurt

This hotel is quite new, all furniture and amenities are new, clean. Although stated as 3*, the facilities are above that. The rooms we stayed were fitted with coffee machine, kitchen with dishwasher, fridge, stove etc. The bathrooms are large and well lit. Bed was comfy and warm. The restaurant has limited options for food, but plenty for drinks. However, the breakfast was great, with a lot of diverse dishes to choose from. If you have to get to the airport in the morning, the location is ideal. Getting to the city center is easy, as the S-Bahn is just 2 minutes away from the hotel. Taxis are 1 minute away from the hotel.

We will start with the good – excellent breakfast and nice rooms but without daily maid service. Now the bad. We arrived shortly after 1300 hours, and the front desk told us our room was ready, but we would have to pay 30 Euros if we wished to check-in early. While we understand this policy, we have yet to ever be charged that by any hotel we have stayed at in the past and we travel frequently for leisure. So, we were able to drop off our baggage and head to Frankfurt. When we returned to check-in at approximately 1900 hours, there was a line of 8-9 people with ONLY one (1) front desk clerk. This process resulted in an approximately 35–40-minute wait before we got to the desk and another 10-15 minutes to check-in – not a happy camper were we. The following morning after breakfast, we walked by the front desk, and we counted a total of five (5) front desk personnel being available – you think someone might want to schedule a few more staff personnel on Sunday? The next major issue we had with the hotel was again the incompetent front desk staff who all seem to not know absolutely nothing about the area near the hotel or how to assist guests with how the S-Bahn ticketing works. We asked several staff members if they could recommend another place near the hotel to eat other than the hotel’s restaurant – blank stares. Not one of them could assist us other than telling us to take the train into Frankfurt. But the best was yet to come, when we asked them for assistance in what would be the best S-Bahn ticket selection to make for our early morning departure to the airport (note: it is only one stop away and approximately a 2-minute journey) we were told to buy the standard one-way ticket and not the one-stop ticket just to the airport – said that was for the bus and not the train. We ended up eating at the hotel next door to Best Western and we are glad we did. Not only did we have an excellent dinner the staff was able to assist us in purchasing the correct ticket for our travel to the airport the next day but also saved us approximately 10 Euros on the train fare. We loved staying at Best Western Hotels for many years, but this was the worst experience we have ever had with this brand. All we know for sure is we will never stay at this location again on any of our return trips to Frankfurt, I think we will stay at that hotel right next store instead.