Best Western Melbourne City

4.1/5(457 Reviews) rating

3 Star Hotel locationPin

Melbourne, Victoria

Best Western Melbourne City exterior_detail

1/82

About hotel

Best Western Melbourne City, located at 16 Spencer Street, Victoria3000, Australia, offers unbeatable room prices for travelers on a budget. Book Best Western Melbourne City online and enjoy the convenience of a prime location in the heart of the bustling city. With popular landmarks such as the Melbourne Convention and Exhibition Center and the renowned Crown Casino just a stone's throw away, you'll have effortless access to the best attractions and transportation options. Our 114 beautifully designed guestrooms are equipped with modern amenities for your comfort, including complimentary Wi-Fi, a plasma TV for your entertainment, and a coffee/tea maker. Unwind in our tranquil oasis with private bathrooms stocked with complimentary toiletries and hairdryers. Explore nearby attractions, all within a kilometre of the hotel, such as the vibrant Collins Street, trendy Flinders Lane, and the mesmerising SEA LIFE Melbourne. For the best view of the city, head to our rooftop terrace and take in the sweeping skyline. Plus, enjoy complimentary Wi-Fi and concierge services to elevate your stay. With 24-hour front desk and on-site dry cleaning/laundry services, we strive to make your stay as convenient as possible. Let our hospitality and prime location enhance your trip to Melbourne. Book your stay at Best Western Melbourne City today and discover all that this vibrant city has to offer.

Highlights

• Conveniently located hotel near Crown Casino • 5-minute walk to Melbourne Convention and Exhibition Centre • Boutique hotel with individually decorated guestrooms • Rooms equipped with refrigerators and plasma TVs • Complimentary Wi-Fi and satellite programming • Close proximity to popular tourist attractions, such as SEA LIFE Melbourne and Flagstaff Gardens • Only 0.3 km from Southbank Promenade and Flinders Lane • Rooftop terrace with stunning views • Concierge services available • Business amenities include free newspapers, dry cleaning, and 24-hour front desk • Short distances from airport and railway station (23.9 and 16.9 kilometers respectively) • Suitable for both casual and business travelers

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

114

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Designated Smoking Areas

Library

Concierge desk

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Designated Smoking Areas

Library

Concierge desk

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Tax ID - 68932034202.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western).

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

No cribs (infant beds) available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: AUD 100.

We have included all charges provided to us by the property..

Up to 3 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

For details on Best Western's privacy policy, visit.

bestwestern.

com/privacy.

Front desk staff will greet guests on arrival. All guests, including children, are required to present a valid government-issued ID card at check-in.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Only dogs and cats are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Tax ID - 68932034202.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western).

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

No cribs (infant beds) available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: AUD 100.

We have included all charges provided to us by the property..

Up to 3 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

For details on Best Western's privacy policy, visit.

bestwestern.

com/privacy.

Front desk staff will greet guests on arrival. All guests, including children, are required to present a valid government-issued ID card at check-in.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Only dogs and cats are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

₹5,893

₹8,733

33% OFF

+ ₹636 taxes / night

Earn 65 Reward Points

Flat ₹932.75 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹5,893

₹8,733

33% OFF

+ ₹636 taxes / night

Update Price

Earn 65 Reward Points

Flat ₹932.75 off included with coupon INTSTAY

Amenities

Location

Drummond St, Melbourne, Victoria, 3000

View on Maps

Ratings & Reviews

4.1/5

457 Ratings

Kenneth Blaas

4/5

29 Jan, 2024

Location is great for the accommodation with lots of shops around and close to public transport and attractions. Room was not sound insulated. Curtains had a gap which let the light in. Pool was advertised as heated but wasn’t although was still a nice pool but the advertisement should change to reflect this. The safe we used got jammed with our passports stuck inside. House keeping for some reason don’t collect your rubbish even though you put it in a pile (we left this outside our room and was then collected) Overall would stay again but the price doesn’t reflect the star rating of the hotel.

Jake Byun

4/5

12 Jan, 2024

Fantastic location with walking distance from the city. The staff are absolutely friendly - Shannon, Paul and Teresa were all so helpful. My nephew enjoyed the swimming pool as well. The walls between the rooms however are so thin so you could hear lots of things :( be mindful of this!

Amir L

1/5

17 Jan, 2024

Very basic and mediocre experience. Nothing resembles the photos; rooms and bathrooms are very small. The breakfast is very basic and only served from 7 to 9. No lunch or dinner is served. The building is pretty old with terrible sound isolation. The swimming pool is nothing like the photos on their website. It can't be considered a 4-star hotel unless you factor in the location, which is close to good restaurants and offers free and available parking.

Kenneth Blaas

4/5

29 Jan, 2024

Jake Byun

4/5

12 Jan, 2024

Amir L

1/5

17 Jan, 2024

Ange Reynolds

5/5

18 Dec, 2023

Fantastic location, close to melbourne museum, royal exhibition building and lygon street. Staff are friendly, particularly Theresa at reception who was an absolute ray of sunshine after arriving late after a long drive. Beautiful rooms and lovely facilities. Would definitely come back again!

Stephen Rowe

3/5

24 Nov, 2023

Nice walkable location and good sized rooms. Bed probably on the verge of need ing replacement, no sound insulation from outside (quiet area but even conversations were audible) and $39 for a breakfast with coffee was a pretty unpleasant surprise. Okay value overall but go somewhere cooler for breaky!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.