Bianco off Queen

2.9/5(234 Reviews) rating

4 Star Hotel locationPin

Auckland, Auckland Region

1/95

About hotel

Welcome to Bianco off Queen, a luxurious 4-star hotel situated in the bustling heart of Auckland's Central Business District. Embrace modern elegance and embark on your city adventures with easy access to popular attractions like the iconic Sky Tower and the lively Auckland Ferry Terminal. Our prime location makes us the perfect choice for all travelers, whether you're here for business or leisure. Step into one of our 46 guestrooms and indulge in ultimate comfort and convenience. Each room is well-equipped with amenities such as refrigerators, microwaves, and flat-screen TVs with digital programming. Stay connected with complimentary Wi-Fi access and pamper yourself with our complimentary toiletries and hair dryers in the private bathrooms. Relax and recharge in your personal oasis amidst the vibrant city. Speaking of the city, there's so much to explore just steps away from our hotel. From the trendy Queen Street Shopping District to the eclectic Karangahape Road and the artistic Auckland Art Gallery, immerse yourself in the lively culture and entertainment scene. The University of Auckland and Albert Park are also just a short walk away, offering even more opportunities for discovery. At Bianco off Queen, we prioritize the comfort and needs of all our guests. Our hotel offers wheelchair access and our friendly multilingual staff is always on hand to assist with any requirements. Other convenient services include dry cleaning, luggage storage, and a convenient self-parking option. Spread across 14 floors and 2 buildings, our smoke-free hotel exudes a modern and chic atmosphere that will make your stay truly unforgettable. Located just 21.6 km from the Auckland International Airport, our hotel is perfect for travelers seeking a central location, modern amenities, and exceptional service. Experience affordable and comfortable accommodations suitable for a variety of people at Bianco off Queen. So don't settle for an ordinary stay when you can have an extraordinary one. Book your stay with us today and elevate your travel experience. Don't forget to check out our competitive Bianco off Queen room prices and conveniently book online. Our hotel address is 2 White Street, 1010, New Zealand, making it easily accessible for our guests.

Highlights

• Convenient location within 5-minute drive to Sky Tower and Auckland Ferry Terminal • 4-star hotel with 46 guestrooms including refrigerators and microwaves • Complimentary Wi-Fi and digital TV for entertainment • Proximity to popular attractions like Auckland Zoo and Spark Arena • Easy access to the Auckland Intl. Airport (21.6 km) and railway station • Smoke-free hotel with wheelchair access and multilingual staff • Budget-friendly options available for casual travelers • Featured amenities include dry cleaning services and luggage storage • Nearby Queen Street Shopping District and University of Auckland for shopping and sightseeing • Business-friendly hotel perfect for corporate travelers.

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

Lift/ Elevator

Multilingual Staff

Smoke-free property

Accessible parking

On-Site parking

Show all Amenities

General Amenities

Lift/ Elevator

Multilingual Staff

Smoke-free property

Accessible parking

On-Site parking

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards, debit cards, and cash.

This property is professionally cleaned.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Fi is limited to 1 GB (gigabyte) per day, per room.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property uses a professional cleaning service.

Events/parties not allowed.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

No alcohol served onsite.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 250 per stay.

We have included all charges provided to us by the property..

Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

Alcohol is not served at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

The front desk is open daily from 7:00 AM - 7:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards, debit cards, and cash.

This property is professionally cleaned.

Onsite parties or group events are strictly prohibited.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Fi is limited to 1 GB (gigabyte) per day, per room.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property uses a professional cleaning service.

Events/parties not allowed.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Commonly-touched surfaces are cleaned with disinfectant.

No alcohol served onsite.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: NZD 250 per stay.

We have included all charges provided to us by the property..

Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

Alcohol is not served at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Contactless check-in and contactless check-out are available.

The front desk is open daily from 7:00 AM - 7:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

White Street, Auckland, Auckland Region, 1010

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Ratings & Reviews

2.9/5

234 Ratings

L A

1/5

24 Sep, 2019

We booked a 2 bedroom / 2 large bathroom apartment about 6 months before our stay. We received a 2 bedroom / 1 small bathroom apartment. There was no notification of the change at any stage beforehand and the bedding was also not made up as we requested twice beforehand. When we queried, they said they had moved us but could offer no real explanation. They said sorry, but pretty much said it was too bad....eventually we were offered a $50 refund which was apparently the price difference for two nights......or was it that you rented it for a lot more because it turned out to be a concert weekend. Totally unacceptable to downgrade your guests!!!!!!

Brendon Bryce

2/5

23 Nov, 2018

One on the worst places I have stayed. The welcome at reception was very uninviting and unhelpful. The lift didnt work very well, the room door lock was hard to unlock. Had horrible worn/stained carpet and needs to be replaced. The bathroom is worn out and needs attention. The location is very noisy and hard to sleep at night. The person servicing the room was friendly which was one good thing I can say. Upon departure we gave back the key card to activate the lift so had to walk around to the car park (which is an additional $25 per day) in the rain. Would never go back

Susie Miller

2/5

20 Mar, 2020

Room was tired, stains on carpet and furniture. Full service every 4 days. Staff not well briefed or trained. One sachet of dish detergent for 4 days in a place where you can prepare and cook meals. When we requested more advised they had run out. Did not want to use dishwasher for 2 plates and utensils as North Island in drought condition. Reported bed base snapped - we propped it up on a stacked upside down drawer and bible for 3 days before they attended to the issue. Bit smelly in hallway. Car damaged by another car in carpark. The owner/manager did his best for us by looking at camera footage it was greatly appreciated. Some staff bright and friendly others resorted to either a quick lie rather than help out. Location great, streets noisy but it's the busy vibe of a city. This hotel could be so much more with a little effort and passion. Price good when staying for a week.

Fab Andrew

1/5

4 Jan, 2019

Starting with a positive, the room was clean, the bed was comfortable. A self rated 4* apartment, not realy there is no heating or cooling. The fixtures are falling off the wall, plumbing is backed up, furnishings are looking tired. I wish I had read these reviews before I booked. Though the room was priced accordingly. Do make sure that all your rooms windows and doors are locked before you venture out.

L A

1/5

24 Sep, 2019

Brendon Bryce

2/5

23 Nov, 2018

Susie Miller

2/5

20 Mar, 2020

Fab Andrew

1/5

4 Jan, 2019

Richard Doolan

4/5

3 Nov, 2015

Me and my Partner arrived late and night and were greeted by friendly reception staff. The living area of the apartment was large, had decent facilities and was clean. Bedroom was smaller (the bed just about fitted) but was comfortable. Given the price and the short distance to Auckland centre this was a decent place to stay.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.