BYPILLOW The Citadel

4.4/5(212 Reviews) rating

3 Star Hotel locationPin

Madrid, Community of Madrid

1/66

About hotel

Welcome to The Citadel by Pillow, a charming hotel located in the heart of Madrid Centro. Immerse yourself in the enchanting atmosphere of this exquisite hotel, just a short distance from the iconic Plaza Mayor and the awe-inspiring Royal Palace of Madrid. Experience the utmost comfort in one of our 10 beautifully designed, air-conditioned rooms. Each room is thoughtfully furnished with modern amenities to ensure a blissful stay. Relax in front of the sleek flat-screen television or stay connected with complimentary wireless Internet access. Our bathrooms feature invigorating showers and hair dryers for your convenience. Rest assured, our dedicated housekeeping team will keep your sanctuary pristine throughout your stay. If you're traveling with little ones, cribs and infant beds are available upon request, making it a seamless experience for the whole family. Discover the vibrant tapestry of Madrid as our hotel's prime location invites you to explore. Indulge in a culinary adventure at the bustling San Miguel Market or be captivated by the artistic wonders of the nearby Royal Theatre. Take a leisurely stroll through the enchanting Plaza de Oriente, where beauty and tranquility intertwine. Don't miss the opportunity to visit the iconic Plaza Mayor and the majestic Royal Palace of Madrid, offering a glimpse into the rich history and culture of this magnificent city. For the adventurous traveler, our hotel is conveniently located near public transportation, allowing you to easily venture further. Explore the vibrant Puerta del Sol or immerse yourself in the bustling energy of Gran Via Street, all within easy reach. At The Citadel by Pillow, we strive to provide a seamless experience for our valued guests. Stay connected with complimentary wireless Internet access throughout the hotel and take advantage of our dedicated tour and ticket assistance to make the most of your stay. Our friendly staff, available at the front desk during limited hours, is always ready to assist you. For a hassle-free journey, our roundtrip airport shuttle is available for a surcharge. Embark on a journey of discovery and immerse yourself in the vibrant tapestry of Madrid at The Citadel by Pillow. Book your stay with us today and experience the magic of this vibrant city. Don't forget to check The Citadel by Pillow room prices and book The Citadel by Pillow online. You can find us at Calle Espejo 2, piso 2, Madrid28013, Spain for easy access.

Highlights

• Located in Madrid Centro, within a 5-minute walk of Plaza Mayor and Royal Palace of Madrid • Air-conditioned rooms with flat-screen TVs and free Wi-Fi • Close proximity to Puerta del Sol and Gran Via Street • Nearby attractions include San Miguel Market, Royal Theatre, and Plaza de Oriente • Convenient amenities such as complimentary Wi-Fi and tour/ticket assistance • Front desk staffed during limited hours • Roundtrip airport shuttle available for a surcharge (24 hours) • Distance from Adolfo Suarez Madrid-Barajas Airport: 22.5 km (14 mi)

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

Lift/ Elevator

Airport shuttle service

Show all Amenities

General Amenities

Lift/ Elevator

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No rollaway/extra beds available.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Contactless check-out is available.

The front desk is open daily from 2:00 PM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No rollaway/extra beds available.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Contactless check-out is available.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹6,016

₹8,366

28% OFF

+ ₹699 taxes / night

Earn 67 Reward Points

Flat ₹959.38 off included with coupon INTSTAY

Select Rooms

OPTION 1

Non Refundable

₹6,016

₹8,366

28% OFF

+ ₹699 taxes / night

Update Price

Earn 67 Reward Points

Flat ₹959.38 off included with coupon INTSTAY

Amenities

Location

Centro, Madrid, Community of Madrid, 28013

View on Maps

Ratings & Reviews

4.4/5

212 Ratings

Allan Haze

5/5

10 Oct, 2023

Surprisingly comfortable for it's category. Nice bed, huge room and great staff. They even have a kettle with coffee AND biscuits. Maybe a bit noisier than expected from upstairs and hallway but not a deal breaker. Great location for seeing all the sights in the center. Would definitely stay at this great value property again.

J B

4/5

10 Oct, 2023

Big, clean room with comfortable bed, sofa and large shower. Great location. We stayed in room Atocha where you could easily hear the people upstairs especially the child running around and pounding on something.

Victoria Hines

4/5

16 Oct, 2022

This place was perfect for what we needed in a great area around the corner from Plaza Mayor. One of the few places we stayed in that had tea and coffee in the room which we greatly appreciate. We had a great little terrace where we could watch the action down below, and the staff was very accommodating with our last minute reservation. She gave us great recommendations for food and other things to do. I gave 4 stars only because we were right across the street from a night club which kept us awake til almost 6am, but it WAS a Friday night so I guess it is expected in Madrid.

Anne L

5/5

24 Aug, 2019

Staff was very friendly and spoke fluent English, gave some pointers about interesting areas in the city as well. Rooms were cleaned every day and were very neat, bathroom facilities were also clean with basic amenities provided. Street where the hotel is located is quite calm but only a few streets over you'll find yourself in the busy city streets. Would definitely go here again!

Allan Haze

5/5

10 Oct, 2023

J B

4/5

10 Oct, 2023

Victoria Hines

4/5

16 Oct, 2022

Camila Arjona

5/5

10 May, 2021

It was a great experience! The rooms were clean, and well equipped. The location was perfect to walk to all the touristy spots around Madrid. Best of all the reception staff was beyond kind. Would definitely recommend!

Anne L

5/5

24 Aug, 2019

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.