Candlewood Suites Houston Medical Center, an IHG Hotel

3.7/5(432 Reviews) rating

2 Star Hotel locationPin

Houston, Texas

Candlewood Suites Houston Medical Center, an IHG Hotel exterior_detail

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About hotel

Immerse yourself in an unforgettable stay at our elegant and affordable Candlewood Suites Houston Medical Center, an IHG Hotel. Conveniently situated at 10025 S Main Street, Texas77025, United States, our charming hotel offers easy access to top attractions, making us a popular choice for different types of travellers. Each of our 80 well-appointed guestrooms is meticulously designed to provide the utmost comfort and convenience. Unwind in our spacious rooms equipped with fully-equipped kitchens, including full-sized refrigerators, stovetops, and microwaves. Stay connected with complimentary wired and wireless internet and indulge in your favorite shows on our 32-inch flat-screen TVs with cable programming. Located in the vibrant South Main district of Houston, we are just a short distance from top attractions such as NRG Stadium, NRG Park, and MD Anderson Cancer Center. Our complimentary area shuttle also operates within a three-mile radius, making it easy for you to explore the city. At Candlewood Suites Houston Medical Center, an IHG Hotel, we take pride in providing the best services and amenities to ensure a comfortable and hassle-free stay. Take advantage of our 24-hour fitness center to stay active, stay connected with complimentary Wi-Fi, and stay productive with our 24-hour business center and complimentary wired internet for business travelers. Satisfy your hunger at our on-site grocery and convenience store, offering a variety of options to suit every palate. For those traveling by car, we provide free self-parking on-site, and for your convenience, we offer a free train station pick-up service. With our unbeatable location, comfortable accommodations, and top-notch amenities, Candlewood Suites Houston Medical Center, an IHG Hotel, is the premier choice for an affordable and remarkable stay in Houston. Book Candlewood Suites Houston Medical Center, an IHG Hotel Online and discover the best of what the city has to offer.

Highlights

• Located in Houston's South Main area, close to popular tourist attractions • Conveniently located near NRG Stadium, NRG Park, and NRG Center • Easy access to airport and train station - just 19.7 km from Houston William Hobby Airport and 32.5 km from Houston, TX (EFD-Ellington Field) • Range of room options including suites with fully equipped kitchens • Complimentary Wi-Fi and wired internet access in all guestrooms • On-site 24-hour fitness center and shopping center • Complimentary area shuttle within 3 miles for easy transportation • Business center with wired internet access and express check-out • Train station pick-up service available at no charge • Free self-parking for added convenience

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Vending machines

Accessible parking

Designated Smoking Areas

Concierge desk

Coffee/tea

Train Station Drop Service

Train Station Pickup Service

Transportation

Business center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Vending machines

Accessible parking

Designated Smoking Areas

Concierge desk

Food & Beverages

Coffee/tea

Services

Train Station Drop Service

Train Station Pickup Service

Transportation

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

A car is not required for transportation to and from this property..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 80.

Pet max weight (per pet) in kg is 36.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

A car is not required for transportation to and from this property..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 80.

Pet max weight (per pet) in kg is 36.

₹8,863

₹9,787

9% OFF

+ ₹1,359 taxes / night

Earn 102 Reward Points

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OPTION 1

Partial Refundable

₹8,863

₹9,787

9% OFF

+ ₹1,359 taxes / night

Update Price

Earn 102 Reward Points

Amenities

Location

S Main St, Houston, Texas, 77025

View on Maps

Ratings & Reviews

3.7/5

432 Ratings

James Primm

1/5

9 Jan, 2024

This hotel has the absolute worst service in the industry I’ve ever dealt with. We booked a room for the College Football Playoff and the day of our arrival, we received a call at 3:26pm telling us not to show up to the hotel because they were full and couldn’t give us our room. We then asked for her to check their sister properties anywhere remotely local and she then lied and said they are a solo operation. She wanted to get off the phone….at which point I asked her for her name and she repeated told me the wrong name and refused to give her last name. She wouldn’t transfer us to her manager and claimed she was the person in change at the hotel. I told her, I understand this wasn’t her fault but that they needed to make it right some how, some way with a credit or something. Anything. She refused and hung up on me. 20 minutes away on the busiest day you could ever imagine they left us out to dry. Totally unacceptable.

Lauren Bruene

1/5

4 Oct, 2023

The only thing good about this place is the friendly staff. The room was extremely dirty. The towels and sheets were about the only clean things in the room. There was a chunk missing out of the cabinet in the bathroom. The cabinets in the kitchenette had food residue on every shelf and there was a bag rice left over (which tells me the cleaning person didn’t even look in here). The floors felt grimy and the couch cushions seemed questionable at best. We ended up cutting our stay and moving elsewhere.

Beth Boyce

1/5

10 Jan, 2024

We were treated horribly! Our confirmed and paid for reservation was given away to someone else. We received a phone call 30 min after the earliest check in time and 10 min before we were set to arrive and told we were out of luck and there was nothing they could or would do about the situation. We specifically asked for help with different accommodations as we had driven over 17 hours to be there. No help. No suggestions. No care. When we asked to speak to whoever was in charge we were lied too about the name of the woman who called us and ultimately disconnected with no resolution. in response to Annabelle - we asked for help immediately or to be told who we could speak with at a later time for help and were told "there was no one" and that there was nothing the staff would do to help us.

l Hdz

1/5

1 Aug, 2023

Super bad location, lots of homeless. Super insecure side of town. Rooms are super dirty, smell like humid. Hallways are super dirty and smell bad. Carpets are old and faded, our room 324 had tons of cockroaches everywhere! They were inside the microwave, drawers, fridge and restroom! It was so bad we requested another room. When we get the other room it smells even worse, aside the whole humid smell it used to be a smoker’s room. The pillows, blankets and even towels smell like cigarette smoke! We even had to shower with sandals because the shower floor has mold! Our blankets were humid for some reason, we had to change the whole bedspread! By far worse experience in a hotel! Definitely do not recommend this location at all!! If i could i would rate this a 0 stars! We were planning on staying a whole month for a treatment at MD Anderson. These rates are cheap but come at a high cost, uncleanliness and insecurity. Edit: It was so bad we moved to a different hotel. The manager, Annabelle refunded all our money back.

James Primm

1/5

9 Jan, 2024

Lauren Bruene

1/5

4 Oct, 2023

Beth Boyce

1/5

10 Jan, 2024

stevan rivas

4/5

8 Oct, 2023

I didn't get to fully experience staying except for 1 night, but due to an emergency, we had to leave the next morning. However, the staff was very accommodating even for a late night spontaneous check-in. I definitely would like to stay and get the full experience next time we visit. Thank you for the hospitality!

l Hdz

1/5

1 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.