Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel

3.9/5(360 Reviews)

1/0

About hotel

Conveniently located at 176 Cusick Road, Tennessee37701, United States, this immaculate hotel is just a stone's throw away from the airport, making it an ideal choice for those with early morning flights or layovers. Book Candlewood Suites Knoxville Airport-Alcoa, an IHG Hotel online and benefit from our unbeatable room prices. With its prime location, guests can easily access the buzzing University of Tennessee and the esteemed Covenant Health. Nature enthusiasts will also love being close to the breathtaking Great Smoky Mountains National Park and the famous Neyland Stadium. After a day of exploring, come back to your home away from home at one of our 81 impeccably designed rooms. Each room is fully equipped with a kitchen, complete with a full-sized refrigerator and stovetop for your convenience. Stay connected with complimentary wired and wireless internet and unwind with your favorite shows on the 32-inch flat-screen TV with cable programming. For added convenience, the rooms also include safes, desks, and free local calls. Candlewood Suites Knoxville Airport-Alcoa offers easy accessibility to a variety of activities and attractions. Explore nearby landmarks such as Covenant Health, Meigs Falls, and Fort Loudoun Lake or catch a show at the Palace Theater or Capitol Theatre. For a taste of history, the Blount County Historical Museum and Cades Cove Museum are also within reach. In addition to our comfortable rooms, the hotel also offers a range of amenities for a hassle-free stay. Keep up with your workout routine at our 24-hour fitness center or take a refreshing dip in our seasonal outdoor pool. Stay connected with complementary Wi-Fi throughout the property and enjoy a picnic in the outdoor area. Business travelers will appreciate our 24-hour business center, dry cleaning/laundry services, and 24-hour front desk. Need to host a meeting or event? We have you covered with 425 square feet of event space, including conference rooms and a meeting room. For added convenience, we also offer complimentary roundtrip airport shuttle services upon request. And don't forget to grab a quick bite at our on-site snack bar and deli. Experience the ultimate comfort and convenience at Candlewood Suites Knoxville Airport-Alcoa. Book your stay now and discover the wonders of this charming city.

Highlights

• Conveniently located near the airport, only 1.2km away • Short distance (4.8km) from top healthcare facility, Covenant Health • Fully equipped rooms with kitchens, ideal for both casual and business travelers • Free Wi-Fi and cable TV for entertainment purposes • Nearby popular attractions such as Great Smoky Mountains National Park (22.5km) and Neyland Stadium (19km) • Close proximity to conference spaces and event venues with 425 sq. ft. of space • Complimentary airport shuttle service • On-site 24-hour fitness center and seasonal outdoor pool • Snack bar and deli for quick bites • Business amenities including a 24-hour business center and meeting room • Range of options including luxury, boutique, and budget accommodations available for all types of travelers

Quick Facts

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a smoke detector.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

The seasonal pool will be open from May to September..

Pool access available from 7:30 AM to 9:00 PM.

Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 3.

Pet max weight (per pet) in kg is 36.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 80.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a smoke detector.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

The seasonal pool will be open from May to September..

Pool access available from 7:30 AM to 9:00 PM.

Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 3.

Pet max weight (per pet) in kg is 36.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 80.

₹8,828

₹9,645

8% OFF

+ ₹1,281 taxes / night

Earn 101 Reward Points

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OPTION 1

Non Refundable

₹8,828

₹9,645

8% OFF

+ ₹1,281 taxes / night

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Earn 101 Reward Points

Amenities

Location

Alcoa

View on Maps

Ratings & Reviews

3.9/5

360 Ratings

mark bryant

5/5

3 Nov, 2023

I recently had the pleasure of staying at the Candlewood Suites Hotel Knoxville Airport-Alcoa, and I cannot speak highly enough of my experience. From the moment I arrived, it was evident that this hotel truly goes above and beyond to ensure their guests have an exceptional stay. First and foremost, the staff at this hotel are simply outstanding. They are not only knowledgeable about the area and its attractions, but also incredibly friendly and welcoming. I was impressed by their willingness to assist with any request and their genuine care for the guests' comfort and satisfaction. Their warm and personable approach made me feel like a part of their extended family. The cleanliness and maintenance of the rooms were impeccable. Upon entering my room, I was greeted by a spotless and well-appointed space that exceeded my expectations. The attention to detail in maintaining cleanliness was evident throughout my stay. The comfortable beds, fresh linens, and well-maintained furnishings added to the overall comfort of my stay. What truly sets this hotel apart is the sense of community and belonging it fosters. The hotel and staff create an atmosphere where guests feel like they are part of a family. The genuine care and personal touch provided by the staff create a warm and inviting ambiance that is often hard to find in other hotels. Overall, my stay at the Candlewood Suites Hotel Knoxville Airport-Alcoa was nothing short of exceptional. The knowledgeable and friendly staff, combined with the clean and well-maintained rooms, made me feel right at home. I wholeheartedly recommend this hotel to anyone seeking a memorable and comfortable stay. I look forward to returning to this remarkable establishment on my next visit to Knoxville.

Myron Brown

5/5

14 Aug, 2023

The front desk staffers are super friendly with excellent hospitality. The rooms are super spacious and comfortable. Seems very updated and clean overall. It’s very convenient to the airport. Technically right across the road. Shuttle service is definitely available. There are several places to eat within walking distance. A little secluded which brings me peace.

Gatlin Skansie

4/5

23 Aug, 2023

The room was very modern. The location is great. However, the room wasn't spotless which is ok but there was some hard dried on food/liquid in the counter. The bath's plug had been removed and there was a stain on a face cloth. Overall it's a great stay but just a few things could be improved.

Sine Nomine

2/5

21 Sep, 2023

Roach infested, the small German roaches. Keep your luggage in the car and when leaving bag all your clothes in plastic until you can wash them. Going by the dust on top of the fridge etc. I’d say it’s been weeks since it was throughly cleaned. The HVAC is a complete joke. One unit in the main room and a fan in the bedroom wall to supposedly draw air in. Fan didn’t shut off and sounded like a roaring jet engine, ALL NIGHT LONG. Wonder how many college graduates it took to dream up that system? We had a “handicap” suite by default and noticed the tub was a conventional side step over and you can’t reach the kitchen sink. Again, how many college graduates thought through that? None of the doors latched without force and the mattress was a covered washboard. The third floor hall way smells like a wet dog and the first floor smelled like there’s sewer leak. STAY AWAY!!

Bob King

2/5

19 Mar, 2023

This was probably the dirtiest hotel I've ever stayed in. Really disappointed in IHG for this one. The women at the front desk was professional and kind when we asked for bedding items. Our 2nd bed came with no sheets or Pillows. Every towel in the room was stained and not clean stains. Fresh. Nasty stains that smelled extremely bad. The room was covered in dirt, dust and grime. I couldn't believe it. If it wasn't after 11pm with a 7am flight I would have left. The hallways carpets were disgusting and smelled horrible. Seriously, I was extremely underwhelmed at this location.. I've been a IHG Platinum member for 10 years and have stayed at plenty of their properties and can say that this one needs a lot of help. Great location though.

mark bryant

5/5

3 Nov, 2023

Myron Brown

5/5

14 Aug, 2023

Gatlin Skansie

4/5

23 Aug, 2023

Sine Nomine

2/5

21 Sep, 2023

Bob King

2/5

19 Mar, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.