Capetonian Hotel

3.9/5(1.85K Reviews) rating

4 Star Hotel locationPin

Cape Town, Western Cape

1/65

About hotel

Welcome to the bustling city of Cape Town, where the vibrant energy and diverse culture will captivate you. Unwind and relax at our premium 4-star hotel, which has proudly earned the Quality Grading from the Tourism Grading Council of South Africa. Conveniently located in the heart of Cape Town City Centre, our hotel is just a quick stroll away from the lively Long Street and a short drive from the mesmerizing Two Oceans Aquarium. Our 169 modern and spacious rooms offer the perfect blend of comfort and style. Equipped with LCD televisions, complimentary WiFi, and private bathrooms, our accommodations cater to all your needs. But it's not just our rooms that make us stand out, our range of amenities and attractions truly elevate your stay. Take in stunning views from our terrace or stay connected with loved ones using our complimentary WiFi. Our dedicated concierge service is always available to assist with planning your activities and ensuring your needs are met. For business travelers, we offer 3 meeting rooms and a host of business amenities, including dry cleaning services and a 24-hour front desk. And when it's time to unwind, indulge in a delicious meal at our restaurant or simply relax in our cozy TV lounge. Our hotel also provides free self-parking for those traveling with their own vehicle, making your stay hassle-free. Plus, with our close proximity to Cape Town International Airport (only 21.6 km away), we are an ideal choice for travelers. At the Capetonian Hotel, we pride ourselves on delivering an exceptional experience to our guests. Our warm and welcoming staff, along with our top-notch amenities, will make you feel right at home in Cape Town City Centre. Book your stay with us online today and take advantage of our affordable Capetonian Hotel room prices. Don't miss out on the opportunity to experience the best of Cape Town - book Capetonian Hotel online now.

Highlights

• Officially graded by South Africa's tourism organization • Prime location in Cape Town City Centre • Walking distance to Long Street, a popular tourist spot • Short drive to Two Oceans Aquarium and Cape Town Stadium • Air-conditioned rooms with LCD TVs and free Wi-Fi • Close to public transportation for easy access to other attractions • Terrace with views and concierge services available • Business amenities including meeting rooms • On-site restaurant and room service available • Buffet breakfast offered daily • Within 1.2 km of popular attractions such as Table Mountain National park and Castle of Good Hope • Multiple room options from luxury to budget accommodations • 21.6 km from Cape Town International Airport and within close proximity to the railway station • 24-hour front desk and multilingual staff for convenience and assistance • Free self-parking available on-site.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

169

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Baby Sitting / Child Services

Breakfast available

Coffee/tea

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Coffee/tea

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Car recommended.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

A car is recommended for transportation to and from this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Car recommended.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

A car is recommended for transportation to and from this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Foreshore, Cape Town, Western Cape, 8001

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Ratings & Reviews

3.9/5

1.85K Ratings

Terence Bernhardt

4/5

1 Dec, 2023

I give 4 stars only because we did not go down to the restaurant to experience the food and service there. However, from the second we walked in, we were greeted by friendly and very helpful staff. The hotel was very clean and neat. Sadly we only stayed for one night, but immediately felt relaxed when we entered our room, which had a beautiful view of the harbour. The location was perfect and allowed us to travel to the V&A and back without any hassles. I would definitly visit this hotel in future.

Penelope

4/5

24 Nov, 2023

The Capetonian Hotel in Cape Town truly stands out for its excellent service, and the staff's kindness and helpfulness make it a standout destination. The service provided is undeniably 5-star-worthy, with the staff going above and beyond to ensure guests have a comfortable and enjoyable stay. The breakfast buffet is a highlight, offering a diverse range of options, from beverages and pastries to cheese and hot food. While the establishment is undergoing renovations, the room I stayed in was clean and recently updated. However, it's acknowledged that the room quality might not fully align with a 4-star rating, leaning more towards a 3-star standard. Despite this, the overall experience is elevated by the exceptional service, making it a noteworthy recommendation. The dedication of the staff in making guests feel like a priority adds a personal and welcoming touch to the stay. The ongoing renovations suggest a commitment to improving the overall facilities, promising an even more refined experience in the future. For those prioritizing outstanding service and a warm atmosphere, the Capetonian Hotel remains a solid choice in Cape Town.

Chene Crous

1/5

28 Dec, 2023

I did not enjoy this at all. When we arrived at the hotel we were told that there is no Alcohol because the hotel is halal. This I can understand. What I don't understand is that we did not have toilet paper,shower caps,extra towels or even the basic necessity of a scissor in the room. There were two very flat pillows on the bed and they delivered the wrong food in our room. No service was given to take our bags up to our room. The morning breakfast was cornered off outside so we were only allowed to eat inside in the middle of summer with beaming temperature. Not to mention the plastic packet that was laying in the floor between the till and the table closest to the window where the couches were trampled over so many times and still no one picked it up. The kitchen staff were cleaning the glasses that were taken out of the glass dishwasher (that is if they have a manually) at the back where the couches are against the wall opposite the breakfast buffet. Can someone please help assist in why the etiquette of a hotel so highly ranked is doing this? Or did I catch the right place at the wrong time? Ps the lady that was making the omelettes is a legend she is talented at making an omelette and she means for it to taste like she prepared it with care. Sadly I won't ever return here but I really hope in future these suggestions will be taken into consideration.

IPFA Amsterdam

5/5

27 Nov, 2023

We stayed here for business purposes and it's perfect location next to the CTICC. Rooms were really nice (we booked the renovated superior rooms) and staff extremely helpful and friendly. The breakfast is good, having a variety of options and freshly made eggs/omelettes and pancakes. My only advise would be to have a proper coffee machine with more options to choose from ;) We had a great stay, real value for money!

Anisa Shreef

1/5

15 Jan, 2024

Possibly the worst service ever received in Cape Town. Went for a Sunday coffee in the hopes they would be open. They were but clearly not a popular stop for mid afternoon tea. The coffee was self service from a machine and the waitress could not understand what we wanted to order. It was so surreal we ended up pointing it out to her on the menu. 45 min later and 2 check ups we had still not received our simple order of cheesecake and crepes. As we were about to leave we were informed that the order was ready. It arrived incorrect and we were disappointed with the poor quality of what did arrive. I would not recommend this place to anyone. I can’t understand how this place manages when they are busy let alone when they only have 6 patrons. Would not recommend this place at all.

Terence Bernhardt

4/5

1 Dec, 2023

Penelope

4/5

24 Nov, 2023

Chene Crous

1/5

28 Dec, 2023

IPFA Amsterdam

5/5

27 Nov, 2023

Anisa Shreef

1/5

15 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.