Carlton City Hotel Singapore

4.4/5(1.95K Reviews) rating

5 Star Hotel

1/70

About hotel

Experience the unparalleled combination of luxury and convenience at Carlton City Hotel Singapore (SG Clean), ideally located in the bustling Downtown area. Our magnificent 5-star hotel boasts a prestigious SG Clean certification and offers 386 opulent rooms equipped with modern amenities such as LED TVs, complimentary Wi-Fi, and spacious bathrooms with deep soaking bathtubs and rain showers. Immerse yourself in the vibrant cultural diversity of Singapore by taking a leisurely 7-minute stroll to the famous Maxwell Food Centre, or explore the captivating Chinatown Heritage Center on foot in just 13 minutes. For business travelers, our convenient location close to Raffles Place and Marina Bay Financial Centre ensures maximum efficiency. Indulge in the myriad of onsite amenities, including a breathtaking outdoor pool with picturesque city views and a state-of-the-art fitness center. Stay connected with complimentary Wi-Fi throughout the hotel, and take advantage of our attentive concierge services. We also offer professional babysitting services for families traveling with young children. For your corporate needs, we have two fully-equipped meeting rooms for conferences and exhibitions, along with 24-hour front desk, dry cleaning, and laundry services. After a productive day, unwind in style by enjoying a delectable meal at our poolside restaurant, Plate, or sipping on a refreshing drink at our trendy bar and lounge. Conveniently located just 22.9km from Singapore Changi Airport, Carlton City Hotel Singapore (SG Clean) offers the perfect accommodation for both leisure and business travelers. Our complimentary on-site self-parking adds even more convenience to your stay. Don't miss the chance to experience the unparalleled combination of luxury and accessibility at Carlton City Hotel Singapore (SG Clean) room prices. Book your stay online now and make the most out of your trip to 1 Gopeng Street078862, Singapore.

Highlights

• Centrally located in Downtown Singapore, just a short walk from Maxwell Food Centre and Chinatown Heritage Center • Luxury 5-star hotel with 386 air-conditioned rooms and upscale amenities • Complimentary Wi-Fi and free international calls for easy connectivity • Outdoor pool and fitness center for recreation, and concierge services for added convenience • 2 meeting rooms available for business events, with free self-parking onsite • Within 2 kilometers of top tourist attractions such as Boat Quay, Merlion Park, and Clarke Quay Mall • Distance of 22.9 kilometers from Singapore Changi Airport and 19 kilometers from Seletar Airport, making it convenient for travelers • Onsite restaurant, Plate, offers a pool view, and room service is available during limited hours • Ideal for both casual and business travelers looking for a central location and upscale amenities within a budget.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

386

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Swimming Pool

Bell staff/porter

Accessible parking

Concierge desk

Baby Sitting / Child Services

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Swimming Pool

Bell staff/porter

Accessible parking

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses a grey water recycling system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Durian and foods with strong smells are not permitted at this property.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: SGD 100 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 6:30 AM to 10:00 PM.

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in, along with matching photo identification. Reservations paid by a third party are not accepted.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses a grey water recycling system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Durian and foods with strong smells are not permitted at this property.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: SGD 100 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 6:30 AM to 10:00 PM.

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

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Amenities

Location

Gopeng St, Singapore, 078862

View on Maps

Ratings & Reviews

4.4/5

1.95K Ratings

Eddy Widjaja

5/5

22 Dec, 2023

My stay at Carlton City Hotel Singapore was nothing short of exceptional. From the moment I stepped into the elegant lobby, I was greeted with warm hospitality and a sense of sophistication. The staff went above and beyond to ensure a smooth check-in, providing all the information I needed for a comfortable stay. The room was not only impeccably clean but also thoughtfully designed, offering a perfect blend of modern amenities and luxurious comfort. The breathtaking city views from my window added an extra touch to the overall experience. The attention to detail in room service and housekeeping was evident throughout my stay. The location of Carlton City Hotel is also a major plus, with convenient access to public transportation and key attractions. The concierge was incredibly helpful in providing recommendations and directions, making my exploration of Singapore enjoyable and hassle-free. Overall, Carlton City Hotel Singapore is a true gem. It combines luxury, impeccable service, and a prime location, creating a memorable experience for guests. I highly recommend it to anyone seeking a top-notch hotel stay in Singapore.

grace chan

5/5

7 Dec, 2023

My first time in Singapore and im very lucky to have come across this hotel. The staff are extremely friendly and nice. The even sent a birthday cake to my husband on his birthday. The hotel room had a super nice view. The room was clean and spacious. The location was perfect! Chinatown , malls, restaurants so many things at a walking distance!! They have gym and pool ! I would comeback and recommend for sure!

Suan Kian Fu

5/5

29 Jan, 2024

The location is good. Rooms is very comfy. Went swimming and gumming. The gym equipment is good. One thing to note is for swimming, there is no changing room for change to swim attire. You need to wear inside your room and then go down

Eddy Widjaja

5/5

22 Dec, 2023

grace chan

5/5

7 Dec, 2023

Suan Kian Fu

5/5

29 Jan, 2024

Mark Cook

5/5

27 Jan, 2024

A great hotel, very central, super clean, easy to catch the mrt and really friendly staff. Roof top bar is great, really good service. Rooms are big and airy, we stayed over new year and was a great base to explore the city

Indranil Gayen

5/5

16 Jan, 2024

Exceptional experience. I stayed here for two long weeks for a corporate course. It was a wonderful experience. All the staff here are always very cooperative and helpful. I would love to come back again and stay with them.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.