Casa Isza

1/5(7 Reviews) rating

2 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/12

About hotel

Casa Isza is a luxurious boutique hotel located in the heart of Playa del Carmen, Mexico, offering discerning travelers a unique blend of modern sophistication and historic charm. With its prime location just a 5-minute drive from Quinta Avenida and Playa del Carmen Main Beach, Casa Isza stands out as an ideal destination for those seeking a stylish and comfortable retreat. The hotel's architectural elegance and interior design are a true reflection of its commitment to providing guests with a memorable and immersive experience. Each of the 17 air-conditioned rooms is tastefully decorated with lavish furnishings and art collections, creating an inviting atmosphere for relaxation and rejuvenation. Complimentary wireless Internet access, flat-screen televisions, and bathrooms with showers ensure a comfortable stay for every guest. Casa Isza boasts a range of accommodations, including luxurious suites and spacious rooms with breathtaking views, all designed to exceed expectations and cater to the needs of every traveler. The hotel's amenities are world-class, with an outdoor pool, barbecue grills, and a state-of-the-art spa and wellness center offering guests the ultimate in relaxation and rejuvenation. Dining options at Casa Isza celebrate local flavors and international cuisine, providing a culinary experience that is both exquisite and memorable. The hotel's central location allows guests easy access to iconic landmarks and hidden gems, enhancing their stay with a taste of local culture and attractions. Guest testimonials highlight the exceptional hospitality and personalized service that Casa Isza is known for, leaving a lasting impression on every visitor. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Casa Isza is the perfect choice for your next getaway. Book Casa Isza online now and experience the luxury and charm of this exceptional boutique hotel in Playa del Carmen, Mexico. Address: Calle 32 Nte entre Av 30 Y 35, QROO77720, Mexico..

Highlights

• Well Situated in Playa del Carmen's Gonzalo Guerrero neighborhood, Casa Isza is just a 5-minute drive from Quinta Avenida and Playa del Carmen Main Beach. • Explore nearby attractions such as Mario Villanueva Stadium Madrid (0.6 km), Quinta Alegría Shopping Mall (1 km), and Nuestra Senora del Carmen Catholic Church (1.1 km). • Relax on the sandy shores of Mamitas Beach (1.2 km) or take a stroll along Playa del Carmen Main Beach (1.2 km). • Immerse yourself in the local culture with a visit to Guadalupe Church (1.7 km) or explore the vibrant Central Square (1.3 km). • Indulge in shopping at Calle Corazón (1.3 km) or marvel at the 3D Museum of Wonders (1.4 km) nearby. • For travel convenience, Cozumel Intl. Airport is 35.8 km away, while Cancun Intl. Airport is 54.8 km from the hotel. • Unwind in one of the 17 air-conditioned rooms with flat-screen TVs, complimentary Wi-Fi, and cable programming. • Refresh in the bathrooms with showers provided in each room for your comfort. • Enjoy leisure facilities such as an outdoor pool and barbecue grills during your stay. • Business amenities include express check-in, express check-out, and luggage storage for a hassle-free experience.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

Smoke-free property

Swimming Pool

Show all Amenities

General Amenities

Smoke-free property

Swimming Pool

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Masks are compulsory at the property.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: USD 25.0.Resort fee: 4.0 percent of room rate.

We have included all charges provided to us by the property..

Pool access available from 8:00 AM to 8:30 PM.

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The front desk is open daily from 9:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Masks are compulsory at the property.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cash deposit: USD 25.0.Resort fee: 4.0 percent of room rate.

We have included all charges provided to us by the property..

Pool access available from 8:00 AM to 8:30 PM.

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Pet Policy

Pets not allowed.

₹0

₹null

null% OFF

+ ₹null taxes / night

Select Rooms

OPTION 1

₹0

₹null

null% OFF

+ ₹null taxes / night

Update Price

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77720

View on Maps

Ratings & Reviews

1/5

7 Ratings

Robert Edwards

1/5

7 Mar, 2023

This place is an absolute dive. The furniture is made of wood pallets. Often no hot water and no internet. On the second day here, no power for 2 days. Internet works when it feels like it. 12 of 22 days in December with no internet. January brought no water for 1 week, and no hot water for 3 weeks. Construction started again in the adjacent building after nothing for 2 months. Noise until midnight and back again at 0600. DON'T RENT HERE.

Jon S

1/5

22 Oct, 2022

I have lived at over 15 apartments and this is by far the worst experience I have ever had. The furnished beds look 15 years old. Black mold is a major issue at Casa Isza. I was getting sicker by the week. When I would leave the air conditioning on overnight, I would wake up with extreme congestion from the black mold that was in the air conditioning duct. Between the constant construction noise and parties, it is very difficult to work from home or sleep here as the walls are paper thin. Things get stolen regularly and despite having cameras on site they will never review the cameras with you or tell you who stole what. The primary landlord Angela told me I would get a partial deposit back but after almost 2 months of regular requests to get my money back, I realized that she has no ethics and didn’t intend to give me my deposit back. No one in this apartment complex has received their deposit back and I have talked to a lot of former residents. They don’t do a very good job of maintaining the pool. One time it took almost a month for them to clean the pool and it was black as in the attached picture. The maintenance crew is a joke. If your air conditioning needs repairs, maintenance will often take weeks or longer to begin working on it. Often the air conditioning will be worse than when they first tried to fix it. They will also try to charge you for the repairs. They also charge 500 pesos if you get locked out of your own apartment despite them having a copy of the key. Avoid renting from these slumlords at all costs.

Samantha Reséndiz

1/5

14 Jun, 2023

The worst place I have rented in Playa. The internet during the day worked fairly well, but as soon as everyone arrived in the afternoon, not a single WhatsApp came out. The first night I found BEDBUGS in the bed. They said they were going to fumigate, but since all the furniture was made of wood, that wasn't going to help. I decided I didn't want to move there and the thief owner refused to give me my deposit even though I only stayed one night. Worst place I've rented at in Playa. The Internet worked moderately okay during the day, but as soon as everyone arrived at their studios in the evening it got so bad that not even a WhatsApp message could be sent out. The first night I found BEDBUGS. They said they would spray to get rid of them, but all furniture is made of wood, so they would have done nothing. I decided I didn't want to move there anymore and the thief owner refused to give me my deposit back even when I stayed only one night.

Robert Edwards

1/5

7 Mar, 2023

Jon S

1/5

22 Oct, 2022

Samantha Reséndiz

1/5

14 Jun, 2023

Louna Omi

1/5

29 Jul, 2022

The owner is in bad faith, a liar and a thief. She won't give me my deposit back when I never signed a contract In 10 months, I had a lot of problems with water, bathroom, internet, etc. There is a lot of noise from the neighbors and the construction work on the building next door.

Mayte Romo

1/5

20 Oct, 2022

Things fail, I asked countless times for them to check my TV and they never did, I lasted a month and a half without a mosquito net, without a microwave for two weeks. Sometimes the pool remained closed due to lack of maintenance and the building is mostly infested with humidity.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.