Casa Tenancingo by Kukun

3.5/5(17 Reviews) rating

3 Star Hotel

Casa Tenancingo by Kukun exterior_detail

1/85

About hotel

Located in the vibrant neighborhood of La Condesa in Mexico City, Tenancingo 16 by Kukun stands out as the ultimate destination for discerning travelers seeking a luxurious and unforgettable experience. This exquisite apartment combines modern sophistication with historic charm, offering a unique blend of architectural elegance and interior design that sets it apart from the rest. With a prime location just a 5-minute drive from iconic landmarks such as Paseo de la Reforma and The Angel of Independence Monument, guests are immersed in the heart of the city's cultural and historical attractions. The apartment features individually decorated rooms with lavish furnishings, art collections, and breathtaking views, ensuring a comfortable and memorable stay for every guest. Whether you're looking for a spacious suite or a cozy room with a private balcony, Tenancingo 16 by Kukun offers a range of accommodations to suit your needs. The state-of-the-art spa and wellness center provide the perfect retreat for relaxation, while the exquisite dining options celebrate local flavors and international cuisine. From personalized service to world-class amenities, every aspect of your stay is crafted to exceed expectations. Explore the nearby Mexico Park, Blackberry Auditorium, and Chapultepec Castle, or simply unwind in the comfort of your luxurious surroundings. With easy access to the airport and complimentary self-parking, convenience is key at Tenancingo 16 by Kukun. Book your stay online today and experience the epitome of luxury in the heart of Mexico City..

Highlights

• Well Situated in La Condesa, this apartment is just a 5-minute drive from Paseo de la Reforma and The Angel of Independence Monument. • Explore nearby attractions such as Mexico Park, Blackberry Auditorium, and Chapultepec Castle, all within a short distance from the apartment. • Stay connected with complimentary wireless Internet access and enjoy entertainment on the 42-inch LED television with cable programming. • Relax in the individually decorated apartment featuring a kitchenette with a fridge and stovetop, along with a private furnished balcony. • Business amenities include luggage storage and an elevator, with free self-parking available onsite. • The nearest airports, including Benito Juarez International Airport and Santa Lucía, are within a convenient distance for travelers. • Immerse yourself in the vibrant culture of Mexico City with easy access to landmarks like Monumento a los Ninos Heroes and Torre Mayor. • Enjoy a comfortable stay with amenities like a safe, desk, and proximity to the U.S. Embassy for business travelers. • Experience the best of Mexico City with attractions like Parque Zoologico de Chapultepec and Glorieta de Insurgentes just a short drive away. • Make the most of your stay with a preferred airport location, personalized concierge assistance, and a variety of dining options nearby.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Smoke-free property

Concierge desk

Show all Amenities

General Amenities

Lift/ Elevator

Smoke-free property

Concierge desk

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property only accepts cash.

Long-term renters welcome.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property only accepts cash.

Long-term renters welcome.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

LGBTQ friendly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs are allowed.

Pets allowed.

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Amenities

Location

Polanco III Secc, Mexico City, 06140

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Ratings & Reviews

3.5/5

17 Ratings

Alison Bowers

1/5

30 Dec, 2023

An utter disaster from begining to end, please don't rent from this company. We arrived at 11pm at the building and, because the company had screwed up and had us arriving the next day, we spent one hour on the street going back and forth with the security guard who refused to let us in. We had email confirmation of our arrival day but he was given the wrong one. The whole situation was made worse by the fact that the guard WOULD NOT EVEN OPEN THE DOOR TO TALK TO US FOR HALF AN HOUR AND NO ONE FROM KUKUN WOULD PICK UP THE PHONE. Although we were told that the apartment was dirty and if we were let in, it was at our own risk, this turned out to be a lie. When we finally got in after midnight the apartment was, in fact clean. Despite this awful experience, no one from Kukun even called to apologize the next day, only an email promising to refund one night. Although the apartment was clean and the beds were comfortable the other problem is that it was FREEZING. In the winter in Mexico City, temperatures drop into the 40's and 50's at night. Upon arrival we emailed to say that the apartment was too cold and their response was to bring over one blanket the next day. After five more days (one day before we left) we finally got ONE TINY space heater for the three bedrooms, living room and dining area. For the entire week whenever we were in the apartment, we had to keep our coats and scarves on. It was utterly miserable. Repeated calls went straight to voicemail, Whatsapp messages often went unanswered for hours at at time.

Iulia Mic

1/5

30 Aug, 2023

Imagine arriving for the first time in CDMX only to find out the unit you spent a lot of money on is not available anymore, and you got moved to another one that doesn't match what you initially booked. And then, to make things even worse, the next day, you're informed they have another unit available (it miraculously showed up because they insisted they don't have any units available anymore), but they expect you to check out at 11 a.m. from the unit you had to spend a night in, and then come back at 3 p.m. to check in again. ARE. YOU. KIDDING. ME??? I have never in my entire life experienced such bad customer service. I'm not saying you should fire the person handling this situation, but you should at least invest in proper training. I will never again use your services, and I will advise everyone I know traveling to CDMX to stay away from you.

Johan K

1/5

24 Dec, 2023

Kukun is basically low-value pretending to be luxury. Don't fall for it. All of their buildings have zero soundproofing and are therefore not inhabitable at all.

Alison Bowers

1/5

30 Dec, 2023

Iulia Mic

1/5

30 Aug, 2023

Johan K

1/5

24 Dec, 2023

Kukun is basically low-value pretending to be luxury. Don't fall for it. All of their buildings have zero soundproofing and are therefore not inhabitable at all.

Simon Dicken

5/5

29 Mar, 2023

Keep doing what you are doing, we'll be back. Fast communications, great to see the start up challenge the norm, the are a few bits to iron out as kept getting duplicated messages, but went far beyond what you would expect.

kevin alc

5/5

28 Jul, 2023

Stayed at one of their polanco locatons for 5. One of my favorite stays, will come back one day!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.