Castaways Resort

3.9/5(228 Reviews) rating

3 Star Hotel locationPin

Phu Quoc, Kien Giang

118

1/118

About hotel

Experience the ultimate beachfront getaway at Castaways Resort, located just steps away from the renowned Coi Nguon Museum. Our affordable and comfortable accommodations offer the perfect blend of convenience and luxury, making it the ideal choice for your stay in Phu Quoc. Enveloped by the vibrant energy of Long Beach Center, our hotel's prime location allows guests to immerse themselves in the local culture with a leisurely stroll to hotspots like the lively Phu Quoc Night Market and the picturesque Phu Quoc Beach. Plus, with our complimentary WiFi, you can easily stay connected and plan your daily adventures. Each of our 72 individually designed guestrooms boasts modern amenities, including refrigerators and minibars, for your utmost comfort. Unwind on our plush pillowtop beds, adorned with luxurious Egyptian cotton sheets, and indulge in the entertainment offered by our 32-inch LCD televisions with cable programming. For those looking to explore, the Coi Nguon Museum and other popular attractions are just a stone's throw away. Take a refreshing dip in the outdoor pool or hop on a bike and discover the beauty of Phu Quoc at your own pace. Our concierge services and complimentary WiFi make planning your day even easier. Business travelers can take advantage of our fully equipped business center and express check-in/check-out services to make their work a breeze. Arrangements for airport or ferry terminal transportation can also be made for an additional fee. Indulge your taste buds with a variety of dining options, including our international restaurant, cozy coffee shop, and chic bar and lounge. Start each day off right with a complimentary breakfast and mingle with fellow guests at our daily reception. Experience the best of both worlds - ultimate relaxation and exhilarating adventures - at Castaways Resort. Don't miss out on the affordable and convenient accommodations we offer at 143A Tran Hung Dao, Quarter 7, Duong Dong Town, Kien Giang920000, Vietnam. Book your stay at Castaways Resort online today!

Highlights

• Perfect location for both casual and business travelers • Steps away from Coi Nguon Museum and Long Beach Center • 1.5 km from Phu Quoc Beach and 2.9 km from Phu Quoc Night Market • 72 individually decorated guestrooms with modern amenities • Soothing rain showerheads in private bathrooms • Complimentary Wi-Fi and LCD televisions with cable programming • Outdoor pool and bicycles available for recreation • Business center, express check-in, and express check-out • Shuttle services to airport and ferry terminal • Homestead Restaurant serving international cuisine and complimentary daily breakfast • Bar and coffee shop on-site for socializing • Surrounded by popular tourist attractions with convenient distances displayed in kilometers

Quick Facts

Check-In

1:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

Hotel safe deposit box (not room safe box)

Multilingual Staff

Newspaper

Swimming Pool

Bell staff/porter

Accessible parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Bicycle rentals

Children's Pool

BBQ/Picnic area

Coffee/tea

Airport shuttle service

Business center

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Multilingual Staff

Newspaper

Swimming Pool

Bell staff/porter

Accessible parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Bicycle rentals

Activities

Children's Pool

BBQ/Picnic area

Food & Beverages

Coffee/tea

Services

Airport shuttle service

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car required.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Pool access available from 6:00 AM to 11:00 PM.

Only registered guests are allowed in the guestrooms..

A car is required for transportation to and from this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Pets allowed (no fees).

Service animals are allowed.

Only dogs and cats are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car required.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Pool access available from 6:00 AM to 11:00 PM.

Only registered guests are allowed in the guestrooms..

A car is required for transportation to and from this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Pets allowed (no fees).

Service animals are allowed.

Only dogs and cats are allowed.

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Amenities

Location

TT D__ng _�ng, Phu Quoc, Kien Giang, 920000

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Ratings & Reviews

3.9/5

228 Ratings

Phoebe Phan

4/5

30 Aug, 2023

It’s a nice place, the rooms are not the newest but they do keep it clean. The hot water doesn’t get very hot, just luke warm. Good breakfast, they offer a variety of food. One bad thing is the place has a bad smell like it’s near a sewer or something.

Viraf Tavadia

4/5

15 Feb, 2020

Nice and cozy place. Has 2 swimming pools and options for rooms and cottages Ideal for families who travel with kids. Economical and something that one should consider. Centrally located and helpful reception. We hired a bike for 150k a day from the hotel and really travelled the island. Petrol is for 20k that makes this whole deal very very economical. Far better than hiring a hotel cab. Can rides are expensive, if you are a budget Traveller then I would suggest you against it. If you ride sensibly then cops don't bother you, ( well we saw very few cops in the first place)

Peachy Fritzie

4/5

23 Feb, 2018

Stayed there during Lunar New year for 2 nights! It was in the center but luckily you barely hear the noise from celebrating a new year! I like the privacy of the place not a busy resort.. their guests are decent, the room was a non-smoking and spacious, we were beside the swimming pool. The balcony was a plus! One thing I don't like is the food they serve for breakfast, how to make breakfast food has to improve.. low quality.

Laura

1/5

15 Jan, 2020

I left the hotel 2 minutes after seeing it. Still they don't refund my money. The pool looked so filthy, not a single person was there. I arrived at hot daytime and saw several mosquitos in my room (they usually hide during the day, so I don't even wanna imagine how many were hiding). If you want a cheap stay in the center and don't mind mosquitoes it's okay, but don't go if you look forward to a pool.

Phoebe Phan

4/5

30 Aug, 2023

Viraf Tavadia

4/5

15 Feb, 2020

Peachy Fritzie

4/5

23 Feb, 2018

Tara Roberts Zabriskie

5/5

20 Nov, 2016

The staff was friendly, the pool was great, and the rooms were clean. The AC worked great and the TV was an added bonus for us. The free breakfast was good with lots of fruit set out on your table in addition to what we ordered. The location is across the street and 200m from the beach. We loved our stay here.

Laura

1/5

15 Jan, 2020

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.