Catalonia Sagrada Familia

Stayed here for a week and found the hotel very clean. The desk staff were very helpful and patient, and speak good English. I would say be aware that the pool is quite small and does not get much sun due to being on a terrace at the rear of the hotel on the 2nd floor of the hotel (there are 9 floors). The location is convenient as trains run direct from the airport to Clot station.

Overall this hotel serves what it is intended for. Catalonia Hotel Sagrada Familia is located in a residential zone within walking distance of the Sagrada Familia and the center of Barcelona is easily accessible by metro or rental bike. Unfortunately, there are some caveats. We noticed that the front desk staff does not provide quality service. You are not greeted (nor acknowledged) and when the counter is unmanned it takes a long time before someone comes to help you. It is not possible to pay the room deposit with a maestro card. Only credit card or cash, but this must be a physical credit card, because contactless payments are not accepted. We also wanted to park our rental car in the hotel parking garage for three days. However, this is subject to payment, which is not stated anywhere. We were surprised by this. the front desk agent made the payment and it seemed to be settled, until we noticed that he had settled the amount for five days instead of three. sighing, he processed a new invoice. This attitude is not acceptable towards guests! There was a pungent odor in the room we were in that was very unpleasant. It also seemed like the room had not been cleaned properly (hair in the sink, stains on the tap and dust on the bedside tables and other furniture). Fortunately, there was a mini fridge and the shower was very pleasant, and it was nice that there was also shower gel and shampoo in the shower. The beds were fine as well, but could use more pillows and the room could use more plugs to charge your devices. The hotel is also difficult to reach by e-mail. I sent an email to the hotel months ago with a number of questions about the room, among other things, and they never responded! To sum things up, it is really the attitude of the front desk staff that surprised us if this had been better we would have experienced our stay as a lot more pleasant.