Century City Hotel Urban Square

I do not have any kind words for the arrogant manager Renato who embarrassed me as I was checking in with my colleagues. It was a group booking but I was told I should have checked in the previous day. She told me that there was nothing they could do because the hotel was full. There were other guests by the reception who were shocked by her drama. We had to pull out emails as proof that it was indeed a group booking then all of a sudden the hotel was no longer full. That took us an hour to sort out. I thought she was going to apologize in person, but she did not. You are in that position because of people, learn to treat people right

Attendance is awesome. Very friendly and very competent. The breakfast is complete and has good quality. I would stay again in the future, but a few things reduced the brightness of the stay, though. - Soundproofing of the room was not great. I would wake up during the night with people talking on the street or cars accelerating. It would benefit from double-pane windows. - The blackouts are great, but they don't cover the boundaries. As a consequence, when the sun rises the room gets bright inside. I would recommend tying the boundaries to the wall using velcro. - On the first 3 days the room smelled like sewage. I didn't complain because I thought the smell came from the reused water of the toilet. So, nature comes first. But the smell disappeared after I stopped using the room heater. It's maybe a coincidence, but I can't explain what was done. After the bad smell disappeared the scent of the room was fantastic. - The room environment control was not great. Sometimes I would program 23 Celsius and it left the room at 20. I have a thermometer that I always bring with me. One day, just for testing, I set it to 28 Celsius and the room stayed at 24 after hours. Also, after a power outage recovery, the control powers up set to 21 Celsius. I woke up a couple of mornings freezing after a power outage happened while I was asleep. The control should record the last set and come up with it when powered up, instead. - One day, the final quarters of the rugby cup was happening and I wanted a peaceful place to have dinner. But all areas of the Square restaurant had TVs with high volume transmitting the match. I had no option outside the hotel because all the restaurants around had either the match or loud music playing. So, I saw that the external area of the hotel was the only place that I could go to. The temperature was uncomfortable but at least the noise was lower. To my surprise, someone turned on the TV in the external area after I ordered my meal. It was very disappointing. You could provide at least one small spot without a TV for people who are not into rugby.