Ceylonz Suites by Five Senses

3.5/5(119 Reviews) rating

4 Star Hotel locationPin

Kuala Lumpur, Selangor

Ceylonz Suites by Five Senses exterior_detail

1/95

About hotel

Location: With a stay at Ceylonz Suites by Five Senses, you'll be centrally located in Kuala Lumpur, within a 5-minute drive of Pavilion Kuala Lumpur and Suria KLCC Shopping Centre. This 4-star aparthotel is 0.8 mi (1.2 km) from Kuala Lumpur Tower and 1.2 mi (2 km) from Petronas Twin Towers.Rooms: Make yourself at home in one of the 44 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and separate sitting areas.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Kuala Lumpur Forest Eco Park - 0.5 km / 0.3 mi
Kottu Malai Pillayar Temple - 0.5 km / 0.3 mi
Changkat Bukit Bintang - 0.6 km / 0.4 mi
Jamek Mosque - 1 km / 0.6 mi
Petaling Street - 1 km / 0.6 mi
Kuala Lumpur Tower - 1 km / 0.6 mi
Jalan Alor - 1 km / 0.6 mi
Petaling Street Market - 1 km / 0.7 mi
Masjid India - 1.1 km / 0.7 mi
Bukit Bintang Plaza - 1.1 km / 0.7 mi
Central Market - 1.1 km / 0.7 mi
Low Yat Plaza - 1.2 km / 0.7 mi
Sungei Wang Plaza - 1.2 km / 0.7 mi
Lot 10 Shopping Centre - 1.2 km / 0.8 mi
Merdeka Square - 1.2 km / 0.8 mi

The nearest airports are:
Subang (SZB-Sultan Abdul Aziz Shah) - 25 km / 15.5 mi
Kuala Lumpur International Airport (KUL) - 61.1 km / 38 mi

Amenities: This aparthotel offers designated smoking areas.Business Amenities: Featured amenities include laundry facilities and an elevator.Dining: Satisfy your appetite at the aparthotel's coffee shop/cafe.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Designated Smoking Areas

Business center

Show all Amenities

General Amenities

Lift/ Elevator

Designated Smoking Areas

Services

Gym

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of MYR 200 will be collected before check-in.

We have included all charges provided to us by the property..

No pets and no service animals are allowed at this property..

The front desk is open daily from 9:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of MYR 200 will be collected before check-in.

We have included all charges provided to us by the property..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

₹2,968

₹7,513

61% OFF

+ ₹709 taxes / night

Earn 36 Reward Points

Select Rooms

OPTION 1

Refundable

₹2,968

₹7,513

61% OFF

+ ₹709 taxes / night

Update Price

Earn 36 Reward Points

Amenities

Location

Jalan Raja Chulan, Kuala Lumpur, Selangor, 50200

View on Maps

Ratings & Reviews

3.5/5

119 Ratings

Denise Lee

1/5

5 Jan, 2024

AVOID AT ALL COST!!! This is by far the worst check in experience ever. Room given to us was in a mess, wet used towels on the floor, used mugs unwashed, bed not made and dirty the room was evidently not cleaned before being passed to us for check in. We went down to complain to the front desk but there were no one, was told to ask the security guard for assistance. Security guard went up to our room to verify our complaint and contacted a rep from Five Senses, and their response to this issue was "We don't have any more room, sorry cannot help as it is already night time" and hung up on us when we tried to question more. We demanded a change of rooms and after multiple trips from our room and the lobby carrying our luggages around, the security guard finally brought us to a different room. Please know that the door locks on all units are passcode operated, the guard keyed in the passcode to open the door and to our surprise there was already a woman occupying the room, she had to scream stop to alert us that she's in the room and not to enter. This is a major breach in security and privacy, especially for solo female travellers, anyone with a passcode may unlock and have access to your room which is very dangerous. The only solution the security guard was able to provide us after this incident was to wait in the lobby or stay in our unmade dirty room. We tried to call Five Senses repeatedly both by ourselves and via Agoda but no calls was answered. Finally after 3 hours of waiting for a solution, we decided to give up on this property as there were too many red flags and had to go hunting in the middle of the night for a different place to stay in. No apologies or even an acknowledgement of the problem was extended by Five Senses, completely unprofessional and completely unethical. Will never stay with Five Senses moving forward.

Honey Potter

5/5

25 Jun, 2023

I booked this unit on airbnb just because of the pictures. Love it. So pretty! It's just the hanging lamp was broken tho. Everything was neat and tidy. Love the unit so much! I'd consider staying again! No free toothbrushes so you should bring your own. Shampoo, bodywash and detergent are there. It's a good place to stay and to have birthday photoshoot like I did! You should see all the pocket gardens and the pool! You could see KL Tower and KLCC so pretty at night! The pocket gardens are soo amazing I'm glad I visited all of them :) All in all, I enjoyed my stay. Thank you so much!

David Hacker

2/5

7 Jan, 2024

I stayed here for a brief time, but the quality of the rooms and amenities was just too bad. Everything was kinda dirty and used up. Location is not bad, and if you are looking for a rooftop picture, you will be happy. But these are your only reasonable excuses to stay here. It is a one trick pony for budget travelers to arrive, before moving in to something better.

Chia Kelvin

5/5

22 Nov, 2022

Nice big room. I would say it's perfect for its price . Location and room quality. Huge room . Clean bed sheet.. cold aircon and shower is hot .. nice neighborhood .. great to go for jog in the morning with lush greeneries and bird chriping..the only complain is the returnable 200 rm deposite which they demand during check in which was not stated or informed in agoda or by the owner ...

Denise Lee

1/5

5 Jan, 2024

Honey Potter

5/5

25 Jun, 2023

David Hacker

2/5

7 Jan, 2024

Chia Kelvin

5/5

22 Nov, 2022

Joann Ting

4/5

7 Sep, 2022

Good location. Walking to Jln Alor just need 10 minute. Room is big and good but no room service. Low water pressure, sometimes hot and cold. Sometimes no water .Hope to solve water problem and get to improve.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.