Ceylonz Suites Kuala Lumpur, Roam

AVOID AT ALL COST!!! This is by far the worst check in experience ever. Room given to us was in a mess, wet used towels on the floor, used mugs unwashed, bed not made and dirty the room was evidently not cleaned before being passed to us for check in. We went down to complain to the front desk but there were no one, was told to ask the security guard for assistance. Security guard went up to our room to verify our complaint and contacted a rep from Five Senses, and their response to this issue was "We don't have any more room, sorry cannot help as it is already night time" and hung up on us when we tried to question more. We demanded a change of rooms and after multiple trips from our room and the lobby carrying our luggages around, the security guard finally brought us to a different room. Please know that the door locks on all units are passcode operated, the guard keyed in the passcode to open the door and to our surprise there was already a woman occupying the room, she had to scream stop to alert us that she's in the room and not to enter. This is a major breach in security and privacy, especially for solo female travellers, anyone with a passcode may unlock and have access to your room which is very dangerous. The only solution the security guard was able to provide us after this incident was to wait in the lobby or stay in our unmade dirty room. We tried to call Five Senses repeatedly both by ourselves and via Agoda but no calls was answered. Finally after 3 hours of waiting for a solution, we decided to give up on this property as there were too many red flags and had to go hunting in the middle of the night for a different place to stay in. No apologies or even an acknowledgement of the problem was extended by Five Senses, completely unprofessional and completely unethical. Will never stay with Five Senses moving forward.