Chalet 21

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/21

About hotel

Welcome to Chalet 21, a luxurious vacation home located in Playa del Carmen, Mexico. This exquisite property offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers seeking a truly unforgettable experience. With its lavish furnishings, art collections, and impeccable service, Chalet 21 sets itself apart as a premier accommodation choice in the heart of Playa del Carmen. The vacation home is conveniently situated within a 10-minute drive of Quinta Avenida and Temazcal Natura, offering easy access to iconic landmarks and hidden gems that enhance the guest experience. Whether you're looking for a relaxing getaway or a productive business trip, Chalet 21 caters to all your needs with its range of accommodations and world-class amenities. The property features luxurious suites, spacious rooms with breathtaking views, and personalized service that ensures a comfortable stay for every guest. From a state-of-the-art spa and wellness center to exquisite dining options that celebrate local flavors and international cuisine, each experience at Chalet 21 is crafted to exceed expectations. Guests can take advantage of recreation opportunities such as an outdoor pool, rooftop terrace, and garden, while complimentary wireless Internet access and tour/ticket assistance add convenience to your stay. Business amenities include express check-in, express check-out, and dry cleaning/laundry services, with a roundtrip airport shuttle available for a surcharge. Chalet 21 prides itself on exceptional hospitality and personalized service, leaving a lasting impression on every visitor. Don't miss the opportunity to experience the luxury and charm of Chalet 21 in Playa del Carmen. Book your stay online now and discover the perfect retreat for your next vacation or business trip. Address: Grosella, QROO77723, Mexico..

Highlights

• Conveniently located within a 10-minute drive from Quinta Avenida and Temazcal Natura • Close proximity to popular attractions such as Plaza Las Americas and Guadalupe Church • Easy access to Chaak Tun Cenote and Punta Esmeralda Beach for outdoor adventures • Just a short drive to Mamitas Beach and Playa 88 for sunbathing and water activities • Explore Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall nearby • Visit cultural sites like Nuestra Senora del Carmen Catholic Church within a short distance • Cozumel Intl. Airport is 41 km away, while Cancun Intl. Airport is 56.2 km from the vacation home • Enjoy an outdoor pool, rooftop terrace, and garden for relaxation and leisure activities • Stay connected with complimentary wireless Internet access and a common area television • Benefit from express check-in/out, dry cleaning services, and free self-parking on-site • Roundtrip airport shuttle available for a surcharge to ensure hassle-free transportation • Well-equipped kitchen with a fridge, stovetop, microwave, and a private balcony or patio • Smart television with Netflix for entertainment and complimentary housekeeping services • Tour/ticket assistance for exploring nearby attractions and planning excursions • Ideal for both leisure and business travelers seeking comfort and convenience • Diverse dining options and personalized concierge services for a memorable stay.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Smoke-free property

Swimming Pool

Children's Pool

BBQ/Picnic area

Airport shuttle service

Show all Amenities

General Amenities

Smoke-free property

Swimming Pool

Activities

Children's Pool

BBQ/Picnic area

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cleaning fee: MXN 250 per accommodation, per stay.

We have included all charges provided to us by the property..

Pool access available from 6 AM to 9:30 PM.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Cash deposit required.

No cribs (infant beds) available.

No rollaway/extra beds available.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Cleaning fee: MXN 250 per accommodation, per stay.

We have included all charges provided to us by the property..

Pool access available from 6 AM to 9:30 PM.

Pet Policy

Pets not allowed.

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Amenities

Location

Playa del Carmen, Quintana Roo, 77723

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All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.