Citadines City Centre Frankfurt

4.4/5(761 Reviews) locationPin

Frankfurt, Hessen

1/72

About hotel

Get ready to embark on a thrilling journey through the bustling city of Frankfurt, where you will be captivated by the vibrant energy of the lively Gallus district. Centrally located in this dynamic area, you will find Citadines City Centre, a premier 4-star hotel suitable for all types of travelers, from business to leisure. Each of our 165 well-appointed guest rooms is equipped with modern amenities, such as iPod docking stations, flat-screen TVs, and complimentary Wi-Fi, ensuring that you stay connected and entertained throughout your stay. Indulge in a sense of relaxation in our lavish en-suite bathrooms, featuring deep soaking tubs and complimentary bath essentials. Conveniently located near top attractions, our hotel is just a short walk away from popular destinations like the Frankfurt Trade Fair and the renowned Skyline Plaza. For business travelers, we are strategically situated in the financial district, within walking distance to Kap Europa and the Congress Center Messe Frankfurt. And for those looking to explore, the Festhalle Frankfurt, Goethe University Frankfurt Campus Bockenheim, and the Senckenberg Museum are all easily accessible. After a long day of work or sightseeing, take advantage of our hotel's fitness center, terrace, and garden, or unwind in our shared lounge area. Our attentive concierge services and complimentary Wi-Fi make your stay a breeze, while our 24-hour business center meets all your business needs. Kickstart your day with a hearty buffet breakfast, served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM. Planning an event? Our hotel boasts conference space, perfect for meetings and gatherings. And for those arriving by car, we offer convenient onsite self-parking for an additional fee. Experience the prime location and modern amenities of Citadines City Centre Frankfurt, the ultimate choice for your stay in this vibrant city. Book now and discover the affordability and comfort of our hotel. Make your reservation today and take advantage of our unbeatable Citadines City Centre Frankfurt room prices. Book Citadines City Centre Frankfurt online now and make us your home away from home. Our hotel address is Europa-Allee 23, HE60327, Germany, making it easy for our customers to reach us.

Highlights

• Prime location in the heart of Frankfurt's Gallus district • Steps away from Frankfurt Trade Fair and Skyline Plaza shopping center • Conveniently located near financial district and major businesses • Luxurious and individually furnished rooms with modern amenities • Deep soaking bathtubs and complimentary toiletries for a relaxing stay • Complimentary wired and wireless internet access • Fitness center, terrace, and garden for relaxation and leisure activities • Business-friendly amenities including a 24-hour business center and conference space • Buffet breakfast available on weekdays and weekends for a fee • Easy access to Frankfurt Airport (16.3 km) and Mainz Finthen Airport (51.2 km) • Close proximity to popular attractions such as Festhalle Frankfurt and Senckenberg Museum

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

165

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Accessible parking

Terrace

Concierge desk

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Accessible parking

Terrace

Concierge desk

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property is professionally cleaned.

Safety features at this property include a smoke detector.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night.

We have included all charges provided to us by the property..

One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Maximum number of pets per room 1.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property is professionally cleaned.

Safety features at this property include a smoke detector.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night.

We have included all charges provided to us by the property..

One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Personal protective equipment, including masks, will be available to guests.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Maximum number of pets per room 1.

₹7,972

₹9,944

20% OFF

+ ₹712 taxes / night

Earn 86 Reward Points

Flat ₹1,240.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹7,972

₹9,944

20% OFF

+ ₹712 taxes / night

Update Price

Earn 86 Reward Points

Flat ₹1,240.63 off included with coupon INTSTAY

Amenities

Location

Europa Allee, Frankfurt, Hessen, 60327

View on Maps

Ratings & Reviews

4.4/5

761 Ratings

Kiko Olaño

2/5

9 Aug, 2023

Overall the room was spacious and clean. Needs a little more lighting in the toilet as there was no window. Room service was poor. I have been asked to go down reception at 1am in my pj’s to get a battery for the TV remote as it was not working. I have been given a new remote which also didn’t work. As the TV won’t even turned off and I didn’t want to go down the second time, I just unplugged it from wall socket. And the parking entrance was also hidden. Drove around twice as it’s before the hotel’s main entrance.

Anthony Cruz

5/5

17 Aug, 2023

The front desk staff was so super helpful, in particular Olga was one of the reasons our stay was so great. She gave us recommendations on places to see nearby, on where to get food and groceries, and offered us a quiet room with a good view. The room we had was a queen or double bed with a small kitchen and a nice bathroom. We were able to cook in there as it had pots and pans, plates, and cutlery. The hotel is not too far from public transit to head to the old town and a 15 minute walk from a main train station to the airport. There is also a mall/plaza right across the street with a large food court and grocery store plus other shopping. They have great spaces to relax, work (realible internet), outdoor lounge area and complementary coffee, hot chocolate, and tea. Their breakfast was a small buffet for an extra charge but we bought our own food at the grocery store for breakfast

Beth McCraw

1/5

5 Sep, 2023

WORST HOTEL EXPERIENCE EVER!!! We were denied our pre-agreed early check-in by some rude women working reception, had to change rooms twice: 1st the tv & power sockets didn't work, 2nd the air conditioning in 27⁰ heat didn't work!!!! The only friendly & helpful staff member who showed any true concern was the head of house keeping; to her I say "thank you, you are so good, you shouldn't have to work with the others and instead YOU shouldbe managing all of them!" I will sleep in my car before I ever stay in this hotel again! :-(

Alvin Lin

1/5

26 Jul, 2023

I booked this hotel based on the number of positive reviews and that Citadines is a reputable hotel. My wife and I stayed for one night so we were just looking for somewhere clean and comfortable. The check-in/check-out process was efficient and friendly, and the receptionist was helpful at answering our questions. What let this place down and what lead me to write this review was the cleanliness of our room, namely the bed linen. The cleanliness and comfort of a bed is a make-or-break for a hotel room. So imagine my surprise when I discovered a clump of long curly black hair under the duvet. I then decided to turn the duvet around to use the other end, but discovered another strand of long hair. I decided we could no longer use this duvet so called the desk where a nice gentleman was happy to swap another duvet for us. The following morning, my wife discovered a couple of bugs crawling on the bathroom floor. Having never seen these before (sorry for our ignorance), she squished one, while another one crawled under the fridge. The toilet seat also had a crack and I am not sure if the room is serviceable. If it wasn’t, it clearly had not been reported by housekeeping. Besides that, there also seemed to be a problem with the hot water system. The hot water was adjustable but it would have a sudden gush of hot water. There was no consistent temperature. This is definitely a plumbing issue that needs to be looked at. Lastly, there was also an odd stench coming from the base of the shower. It was not a deal breaker but a bit uncomfortable at times. We have been traveling around Europe for the last few weeks and stayed in a number of hotels and Airbnbs, but is by far the most disappointing. We also emailed the photos to the hotel but there was no acknowledgment or apology from housekeeping. The nice gentleman did however apologise on the hotel’s behalf.

Kiko Olaño

2/5

9 Aug, 2023

Anthony Cruz

5/5

17 Aug, 2023

Beth McCraw

1/5

5 Sep, 2023

Alvin Lin

1/5

26 Jul, 2023

Alex Tisca

3/5

21 Dec, 2023

i like the hotel and the room. But I gotta take off 2 stars since a baby in the lobby was like screaming and not one member of the staff went to the parent to lecture them about to keep it quiet or leave the lobby back to the room.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.