Citadines Connect Fifth Avenue New York

3.8/5(1.15K Reviews) rating

3 Star Hotel locationPin

New York, New York

Citadines Connect Fifth Avenue New York facade

1/80

About hotel

Experience the vibrant pulse of New York City at Citadines Connect Fifth Avenue New York, where the electrifying energy of the city comes alive. Situated at 15 West 45th Street, New York10036, United States, this extraordinary hotel offers affordable accommodations suitable for a variety of people. Immerse yourself in the enchanting atmosphere of Rockefeller Center, just a short 10-minute walk away. Marvel at the magnificence of the famous Christmas tree or embark on a captivating tour of NBC Studios, where the magic of television comes to life. Explore nearby attractions such as Bryant Park, St. Patrick's Cathedral, and the New York Public Library, all within a leisurely stroll from the hotel. Step into one of the 124 modern guestrooms at Citadines Connect Fifth Avenue New York, each meticulously designed to provide the utmost comfort and convenience. With LED televisions and complimentary wireless internet access, you can stay connected and entertained throughout your stay. The private bathrooms, complete with shower/tub combinations and complimentary toiletries, offer a sanctuary of tranquility for you to unwind and rejuvenate. Indulge in the seamless experience provided by the hotel's convenient amenities. Stay connected with complimentary wireless internet access and let the dedicated concierge services cater to your every need. For business travelers, the 24-hour business center is a haven of productivity. With express check-in and express check-out, your journey is guaranteed to be smooth and hassle-free. Start your day with a delectable continental breakfast, served complimentary each morning. Savor a variety of options that will tantalize your taste buds and energize you for a day of exploration. With the hotel's prime location, you'll have a plethora of dining options at your fingertips, from trendy cafes to world-class restaurants. For those arriving by air, rest assured that Citadines Connect Fifth Avenue New York is conveniently situated near several airports. John F. Kennedy International Airport is only 29.1 kilometers away, while Newark Liberty International Airport is a short distance of 27.5 kilometers. Book Citadines Connect Fifth Avenue New York Online and indulge in affordable accommodations that offer unparalleled access to iconic attractions and key destinations. Make this centrally located haven your home away from home and experience the very best of New York City's attractions, entertainment, and dining.

Highlights

• Centrally located in New York, within a 10-minute walk of Rockefeller Center and Bryant Park • Close proximity to Times Square (0.5 mi) and Grand Central Terminal (0.8 mi) • 124 guestrooms with LED televisions and complimentary Wi-Fi • Private bathrooms with complimentary toiletries and hair dryers • Safes, desks, and phones with free local calls in each room • Nearby attractions include St. Patrick's Cathedral, New York Public Library, and Broadway • Convenient distances to airports: JFK (29.1 km), EWR (27.5 km), LGA (16.5 km) • Complimentary continental breakfast and amenities like free Wi-Fi and concierge services • Business amenities include a 24-hour business center and express check-in/check-out.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

124

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Bell staff/porter

Concierge desk

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Vending machines

Bell staff/porter

Concierge desk

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows a brand or regulatory agency's sanitization guidelines Ascott Cares (Ascott Limited).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Essential workers only - NO.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

Masks are compulsory at the property.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Destination fee: USD 25.25 per accommodation, per night.

A damage deposit of USD 200 will be collected before check-in..

We have included all charges provided to us by the property..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

Noise-free guestrooms cannot be guaranteed.

This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows a brand or regulatory agency's sanitization guidelines Ascott Cares (Ascott Limited).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Essential workers only - NO.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

Masks are compulsory at the property.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Destination fee: USD 25.25 per accommodation, per night.

A damage deposit of USD 200 will be collected before check-in..

We have included all charges provided to us by the property..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Service animals are allowed.

Pets allowed.

₹16,203

₹23,363

31% OFF

+ ₹3,336 taxes / night

Earn 195 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

Premier Room with Two Double Beds

185 sq.ft (17.19 sq.mt)

Smoking policy – non-smoking available

Air conditioning

Desk

Free toiletries

Safe

Blackout Curtains

Coffee machine

Housekeeping - daily

Housekeeping - weekly

Fire safety compliant

Private bath or shower

Ironing Services/ board

Slippers

Private bathroom

Hairdryer

See All

OPTION 1

Partial Refundable

₹16,203

₹23,363

31% OFF

+ ₹3,336 taxes / night

Update Price

Earn 195 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

W 45th St, New York, New York, 10036

View on Maps

Ratings & Reviews

3.8/5

1.15K Ratings

Gabrielle Dominguez

4/5

13 Jan, 2024

Stayed here with my mom and sister last week. I loved the location! It is close to everything around Manhattan! The subway is also close by. The front desk concierge was very helpful and nice. I initially added early check in but upon arrival I noticed a lot of other families waiting. We didn’t get our room until 2:45pm. I did get refunded the $40 for early check in but I had to call to get that done. Housekeeping only showed up once and that’s because my mom asked if our garbage could be taken out and if we could receive fresh towels. During our whole stay the outdoor key scan didn’t work so we couldn’t get in unless somebody opened the door past 10pm. One night a different guest banged on the window so hard and ended up making a big scene. The concierge was busy helping a different guest. I did notice somebody else there the following night that opened the door. Oh also no soap or shampoo.

wendy mi

5/5

28 Dec, 2023

Room a bit narrow but clean, reception also narrow but location was great. Staff trying their best to serve you and i can feel it. I think the hotel always fully booked. But there is no jet shower for closets and the water pressure sometimes low, have to wait a few seconds. Other was good.

Eleni Vrahiotis

2/5

6 Jan, 2024

Let's start with the positive, great location and great front desk staff. We were there for 3 nights they did not clean our room, not even the garbage. The toilet was blocked and tv was not working upon our arrival. Changed rooms still no housekeeping service we had to ask the front desk for towels and toilet paper. Not worth the price sorry.

Deepak Kumar

1/5

25 Dec, 2023

I recently stayed here and unfortunately, my experience was far from satisfactory. Despite confirming a room through Expedia for my family, I was told to take two separate rooms instead. The staff's lack of empathy and refusal to accommodate us on a higher floor added to the disappointment. To make matters worse, the lower-level rooms had unpleasant toilet odors, making our stay uncomfortable. Given these issues, I cannot recommend this hotel or chain. In the future, I'll opt for more established brands known for consistent service. Disappointed.

Gabrielle Dominguez

4/5

13 Jan, 2024

wendy mi

5/5

28 Dec, 2023

Eleni Vrahiotis

2/5

6 Jan, 2024

gözde

5/5

22 Nov, 2023

I received great service from check-in to check-out. The reception helped with everything. They kept my luggage in the warehouse before check-in and after check-out. They organized my airport transfer. My room was clean and comfortable. The location of the hotel is already great. Don't believe the bad reviews!

Deepak Kumar

1/5

25 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.