Citadines Marina Halong

4.6/5(562 Reviews) rating

4 Star Hotel locationPin

Halong, Quang Ninh

264

1/264

About hotel

Welcome to the bustling and dynamic city of Ha Long, where Citadines Marina Halong is located - a lavish 4.5-star hotel that offers the ideal blend of luxury and convenience. Situated in Peninsula 3, Marina Halong, in the heart of Halong Marine Blvd, Hung Thang Ward, Quang Ninh Province, Vietnam, our hotel is the perfect base for exploring the vibrant local culture. Take a leisurely stroll to the lively Ha Long Night Market or hop on a short ride to Cái Dăm Market, where you can immerse yourself in the bustling atmosphere. Our hotel boasts 580 well-appointed and air-conditioned rooms, each equipped with an LCD TV providing a selection of cable channels and complimentary high-speed Wi-Fi, ensuring a comfortable and enjoyable stay. We offer an array of leisure activities, including an outdoor pool for soaking up the sun, an indoor pool for a refreshing swim, and a fully equipped 24-hour fitness center. Our staff at the concierge services and gift shops are always available to assist to make your stay exceptional. For business travelers, we have a 24-hour business center and conference space, providing a conducive setting for productive meetings and events. Our dedicated front desk and efficient dry cleaning/laundry services guarantee that your needs are met with utmost care. Savor the delicious flavors of Asian cuisine at our on-site restaurant, Soul Bowl, or savor a cozy room service experience available during specific hours. Unwind with a drink at the bar/lounge or start your day with a sumptuous buffet breakfast served daily from 6:00 AM to 10:00 AM at an additional cost. Our central location makes it easy to explore the city's popular attractions such as Sun World Ha Long Park and Ha Long International Cruise Port, both within close proximity. The nearest major airport, Haiphong (HPH-Cat Bi), is just 40.9 km away from our hotel. At Citadines Marina Halong, we offer the perfect combination of comfort, convenience, and affordability. Book your stay with us and enjoy a stress-free experience in Ha Long. Let us be your home away from home while you discover the wonders of this beautiful city. Don't forget to check for the best Citadines Marina Halong room prices and book Citadines Marina Halong online for the best deals and offers.

Highlights

• Great location, just 4-minute walk from Ha Long Night Market and 2-minute drive from Cái Dăm Market • Short distances to popular attractions: Sun World Ha Long Park (3.2km), Ha Long International Cruise Port (4km) • Luxurious 4.5-star hotel with 580 air-conditioned rooms and modern amenities • Convenience and comfort for both casual and business travelers: complimentary wifi, LCD TVs, designer toiletries • Outdoor and indoor pools, 24-hour fitness center, concierge services available • 24-hour business center and conference space for business events • Delicious Asian cuisine at Soul Bowl Restaurant and a bar/lounge for drinks • Airport shuttle (available 24 hours) and free parking for convenience • Various room options to fit every budget: luxury, boutique, and budget options available

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

580

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Accessible parking

Designated Smoking Areas

Concierge desk

Banking services

Indoor pool

Children's Pool

Pool Table

Breakfast available

Airport shuttle service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Accessible parking

Designated Smoking Areas

Concierge desk

Banking services

Indoor pool

Activities

Children's Pool

Pool Table

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher and a security system.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

Pool access available from 6:00 AM to 9:00 PM.

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets cannot be left unattended.

Pets allowed.

Only dogs and cats are allowed.

Pet max weight (per pet) in lb is 22.

Pet max weight (per pet) in kg is 10.

Maximum number of pets per room 2.

Service animals are allowed.

Service animals are exempt from fees/restrictions.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher and a security system.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

Pool access available from 6:00 AM to 9:00 PM.

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Pet Policy

Pets cannot be left unattended.

Pets allowed.

Only dogs and cats are allowed.

Pet max weight (per pet) in lb is 22.

Pet max weight (per pet) in kg is 10.

Maximum number of pets per room 2.

Service animals are allowed.

Service animals are exempt from fees/restrictions.

₹3,821

₹5,820

34% OFF

+ ₹564 taxes / night

Earn 43 Reward Points

Flat ₹626.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹3,821

₹5,820

34% OFF

+ ₹564 taxes / night

Update Price

Earn 43 Reward Points

Flat ₹626.50 off included with coupon INTSTAY

Amenities

Location

B�i Ch�y, Halong, Quang Ninh

View on Maps

Ratings & Reviews

4.6/5

562 Ratings

San San

5/5

7 Dec, 2023

Great location, beautiful surrounding atmosphere, great staff. Ms Joy is the most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. She had helped me alot in my vacation. Room was clean, stylish, roomy with excellent service in where we had dinner.

Rach jewiss

5/5

31 Aug, 2023

PROS: Very limited vegetarian options in the restaurants BUT the chefs are very willing to work with you (particularly Frank, who is the Food and Beverages manager). The breakfast spread at this hotel is incredible! One of the best we've ever come across. Gorgeous rooms - actually, beautiful decor everywhere! A great sky bar. Great customer service. Very small grocery store nearby. Perfect jumping-off point for Halong Bay tours. Very well-equipped gymnasium. CONS: Staff have limited English (although, to be fair, my ability to speak Vietnamese is basically nil). When we were there (school holidays) it was impossible to get any space in the pool. Ditto, breakfast was ridiculously crowded. Hint: Go as late as you can - the food still comes out fresh and you don't have to deal with the crowds. Cleanliness could be a bit better on cupboard doors, etc.

Marcela B. Cristancho

5/5

6 Oct, 2023

It exceeded my expectations! The room was fantastic, with a stunning terrace view, super clean, comfortable and large. The facilities very clean, spacious, diverse. The staff was very kind, attentive, smiling, friendly, fascinating, good workers, very generous, very helpful, especially Joy who helped us plan activities, call taxis, communicate with drivers, schedule an activity and accompany us to the entrance even on our last day in Halong Bay. her charisma and great attitude made us feel at home. The restaurant on the first floor is quite good, variable food both oriental and western. I highly recommend this hotel for stays from a day to a week, as we did. Thank you very much Cetadine

A PB

3/5

14 Sep, 2023

A brand new hotel with a lot of potential but also with lots of room for improvement. The room was excellent, with breathtaking views all day long. The location is just a bit weird - nothing against the hotel itself, but besides of the day tours to Halong Bay, there is simply nothing to do downtown. We booked 6 nights hoping to get some relaxation after backpacking for 2 weeks, but decided to leave a couple of days earlier simply out of boredom. The existing hotel facilities are designed with good intentions, but again have a big room for improvement. For instance, what’s the point of an indoor pool on the top floor where you could build a very nice wellness area with spa, massages, sauna…that would be a game changer. The outdoor pool is great, but unexplainable that the bar next to it which is used for the breakfast area won’t serve drinks/coffee, forcing you to go downstairs to the bar on the ground floor, it’s just so inconvenient, you will never see this in a Spanish hotel for instance. The gym is simply one of the best I’ve seen in a hotel and we truly enjoyed it. The breakfast area is okay-ish but definitely far from a 5 star hotel standards. Not to mention the deficient English level of the (younger) staff - you order something, and get something else, every single time. The worst surprise from the breakfast is that is until 10am, just too early and something I’ve never seen in all my years travelling.

Lina Lyc

4/5

22 Nov, 2023

Overall we enjoyed the stay. The service and location are excellent. We don't know if the other rooms has standing shower or not, but the rooms we stayed doesn't have one. It was just a tub with a handle. It is very uncomfortable for all of us to take a shower. We booked 3 rooms and all are the same. No standing shower. The room wasn't very clean. The table and desk still shows coffee or some kind of stains. The social lounge needs improvement. The pool table is not usable.

San San

5/5

7 Dec, 2023

Rach jewiss

5/5

31 Aug, 2023

Marcela B. Cristancho

5/5

6 Oct, 2023

A PB

3/5

14 Sep, 2023

Lina Lyc

4/5

22 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.