Citizen Hotel

4.3/5(55 Reviews) rating

3 Star Hotel

1/73

About hotel

Welcome to Citizen Hotel, a luxurious and sophisticated retreat in the heart of Makati Downtown, Philippines. Boasting a unique blend of modern elegance and historic charm, Citizen Hotel stands out as an ideal destination for discerning travelers seeking a truly exceptional experience. From its architectural beauty to its impeccable service, every aspect of this hotel is designed to exceed expectations and create unforgettable memories. Located at 968 Dr Jose P. Rizal Ave, NCR1210, Philippines, Citizen Hotel offers easy access to a myriad of attractions, making it the perfect base for exploring the vibrant city of Makati. Step inside this exquisite hotel and immerse yourself in a world of luxury and comfort. The 32 air-conditioned rooms are tastefully decorated with lavish furnishings and feature modern amenities such as flat-screen televisions, complimentary wireless Internet access, and luxurious bathrooms with complimentary toiletries. Each room offers a peaceful retreat with a touch of sophistication, ensuring a restful stay for every guest. Indulge in the hotel's world-class amenities, including a state-of-the-art spa and wellness center where you can relax and rejuvenate your senses. The on-site restaurant serves delectable meals that celebrate local flavors and international cuisine, while the bar/lounge is the perfect spot to unwind with a refreshing drink. Whether you're here for business or leisure, Citizen Hotel has everything you need for a memorable stay. Explore the nearby attractions, including Makati Museum, Power Plant Mall, and Ayala Center, all just a short distance away. With its prime location and impeccable service, Citizen Hotel is the perfect choice for travelers looking to experience the best of Makati. Book your stay at Citizen Hotel online and discover the ultimate in luxury and comfort. We look forward to welcoming you to a truly unforgettable experience at Citizen Hotel..

Highlights

• Conveniently located in Makati Downtown, steps away from Makati Museum and a short drive from Circuit Makati • 32 air-conditioned rooms with flat-screen TVs, complimentary Wi-Fi, and daily housekeeping • Bathrooms equipped with complimentary toiletries and bidets for added comfort • Close proximity to key attractions such as Power Plant Mall, Ayala Triangle Gardens, and Greenbelt Shopping Mall • Within 2.5 km of Glorietta Mall, SM Makati, and Makati Medical Center for easy access to shopping and healthcare facilities • Nearby embassies including Australian Embassy Manila and Canadian Embassy Philippines for diplomatic visits • Business amenities include a 24-hour front desk, luggage storage, and an elevator for convenience • On-site restaurant serving satisfying meals and a bar/lounge for unwinding after a busy day • Ninoy Aquino Intl. Airport located 10.6 km away for convenient travel connections • Ideal for both leisure and business travelers seeking a comfortable stay in the heart of Makati • Explore nearby attractions like Bonifacio High Street and Shangri-La Mall within a short drive from the hotel • Complimentary bottled water, in-room safes, and digital programming for entertainment needs • Enjoy a variety of dining options ranging from casual cafes to elegant rooftop restaurants • Immerse yourself in the local culture with easy access to museums, shopping centers, and medical facilities • Experience personalized service and a range of amenities tailored to enhance your stay at Citizen Hotel in Makati

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Concierge desk

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Concierge desk

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Cash deposit required.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts cash.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Cash deposit required.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹2,784

₹3,403

18% OFF

+ ₹315 taxes / night

Earn 30 Reward Points

Select Rooms

OPTION 1

Refundable

₹2,784

₹3,403

18% OFF

+ ₹315 taxes / night

Update Price

Earn 30 Reward Points

Amenities

Location

Dr Jose P Rizal Ave, Makati, 1210

View on Maps

Ratings & Reviews

4.3/5

55 Ratings

michelle gamotea

5/5

29 Jul, 2023

They have snug, cozy, soft, relaxing and spacious bed ✨ I love the style and craft of their ceilings and walls I’ll see everywhere I go and a serene place good for unwinding. A broad spectrum of amenities are accessible, which satisfy or exceed outstanding lodging criteria. The level of customer service as well as design are both excellent. Customer-driven. Being customer-driven and understanding and fulfilling clients' wants and desires is one of the concealment that differentiate outstanding hotels. ✨they have aesthetic typed mirror and also in the bathroom, you’ll see the cleanliness and back up essentials incase you forgot or didn’t take any essentials of you. Check my IG reels or tiktok for oddly satisfying videos. 📍 Poblacion Makati #michellegamotea #staycation #citizenhotel #summer #live23xo

M Dudz

3/5

17 Oct, 2023

Really comfy bed but that’s pretty much where it ended. There was no toilet paper in the bathroom, the shower was at best a light spray, no “Netflix” as advertised and no window in the room.

Danise F

4/5

7 Feb, 2023

You really get the most of what you pay in this hotel. The staff was really accommodating (especially when I had problems with my keycard) . We booked 2 rooms, and the only thing I didnt like about one of them is the aircon placement. It was a window type aircon and the placement was below the desk, so it took some time for the room to cool. Aside from that, we're really happy with our experience and will book there again when needed.

Glenn The Adventures of Jogpen

4/5

27 Mar, 2023

Booked via Agoda Good: ✅ Affordable / Value for money ✅ Classy ✅ Near Rockwell/within Pobla ✅ Netflix / Smart TV ✅ Fast WiFi ✅ Approachable staff Bad: ✅ I was given a wrong keycard that I have to go back twice to the counter/receptionist. The third time I went on the second floor, she accompanied me upstairs and tried the right keycard. ✅ limited sockets ✅ No window on Superior Queen Room

michelle gamotea

5/5

29 Jul, 2023

M Dudz

3/5

17 Oct, 2023

Really comfy bed but that’s pretty much where it ended. There was no toilet paper in the bathroom, the shower was at best a light spray, no “Netflix” as advertised and no window in the room.

Danise F

4/5

7 Feb, 2023

Glenn The Adventures of Jogpen

4/5

27 Mar, 2023

KaEmtayo Food & Travel Blog

5/5

3 Mar, 2023

I discovered one of the affordable hotels in the area…. @citizen_hotel is a boutique hotel and an Instagrammable place to visit. You should try staying here if you are planning to also try the nightlife of Poblacion, Makati which is just a few steps away from the hotel. Or even just make a quick and enjoyable shopping spree in Rockwell.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.