citizenM Chicago Downtown

4.5/5(328 Reviews) rating

4 Star Hotel locationPin

Chicago, Illinois

1/65

About hotel

Located at 80 East Wacker Place in Illinois60601, United States, CitizenM Chicago Downtown is the perfect choice for travelers looking for affordable and comfortable accommodations. Our hotel is strategically situated in the bustling city of Chicago, surrounded by its energetic atmosphere and close to popular tourist destinations. With a plethora of amenities and modern facilities, we guarantee a convenient and pleasant stay for our guests. Each of our 280 guestrooms are thoughtfully designed with your ultimate comfort and relaxation in mind. Sink into our plush, pillow-top bed with premium bedding, ensuring a peaceful and restful sleep. With the touch of an iPad, you can easily control the lighting, temperature, and even stream your favorite shows on the 43-inch flat-screen TV. Stay connected with complimentary wireless internet, and freshen up in your modern, private bathroom equipped with a refreshing rainfall showerhead and complimentary toiletries. But what makes CitizenM truly stand out is its prime location in the heart of Chicago. Step outside and be immersed in the vibrant city, with popular attractions such as Michigan Avenue and the Chicago Riverwalk just a few steps away. Take a leisurely stroll in the nearby Grant Park or Millennium Park and soak in the city's charm and culture. For those who want to stay active while traveling, our hotel offers a fitness center perfect for a quick workout. And with our complimentary wireless internet available throughout the hotel, you can easily stay connected and share your adventures with loved ones back home. Business travelers will also appreciate our 24-hour business center and three meeting rooms available for events. After a day of exploring, indulge in a delicious meal at CanteenM, our on-site restaurant that is open 24/7. Sip on a refreshing drink at the bar/lounge before retreating to your modern and comfortable room to recharge for another day of adventure. Don't worry about long commutes, as both Chicago Midway Airport and Chicago O'Hare International Airport are within a reasonable distance from the hotel. So why wait? Book CitizenM Chicago Downtown room prices online now and experience our perfect blend of convenience, comfort, and modernity for an unforgettable stay in the vibrant Windy City.

Highlights

• Centrally located in Chicago, steps away from Michigan Avenue • Short 3-minute walk to Chicago Riverwalk • 4-star hotel with 280 guestrooms • Complimentary Wi-Fi and iPads in every room • Rainfall showerheads and premium bedding for ultimate comfort • Proximity to top tourist attractions such as Grant Park and Millennium Park • Located near multiple theatre and entertainment venues • Within walking distance to various restaurants and shops • Easy access to airports, with the closest being 21.2 km away • Fitness center and communal living room for guest use • 24-hour business center and 3 meeting rooms for business travelers • On-site bar and restaurant serving guests 24/7 • Buffet breakfast available daily for a fee.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

280

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Breakfast available

Coffee/tea

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Events/parties not allowed.

Property confirms they are implementing enhanced cleaning measures.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Events/parties not allowed.

Property confirms they are implementing enhanced cleaning measures.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹19,756

₹24,219

18% OFF

+ ₹4,242 taxes / night

Earn 239 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹19,756

₹24,219

18% OFF

+ ₹4,242 taxes / night

Update Price

Earn 239 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

E Wacker Pl, Chicago, Illinois, 60601

View on Maps

Ratings & Reviews

4.5/5

328 Ratings

Rick Jamie

5/5

26 Jan, 2024

While the rooms are a bit on the smaller side, they were clean, quiet, and comfortable. The staff was friendly and polite. The location couldn’t be any better.. easy access to everything in the loop and Michigan Ave. The tech in the room take about 2 min to figure out … there is adjustable lighting as well as night lighting. Breakfast was good.. better than most but not gourmet.. still worth it. Will definitely stay here again!! Only disappointment was the lack of refund for cancellation on Expedia…

Dale Jefferies

4/5

17 Dec, 2023

Super comfy beds! This is a great place for couples to stay. Excellent location *and* the check-in areas smell like my favorite candle. My partner and I celebrated our tenth anniversary here and we will certainly be back to make it a new tradition. Great breakfast with healthy options and very kind staff who actually seemed eager to help. We were impressed!

Bethany Bruce

5/5

8 Dec, 2023

Was in Chicago for a concert, stayed two nights. I got early check in as early as 10 am! Self check in is really easy and there’s an attendant there to help you if needed. I got to pick my room which was really nice. The room was good! Nice shower, counter, view. The lights, blinds, and curtains were a really neat feature too. My only complaint over all is that the bed was REALLY stiff, didn’t give me to much trouble because of how exhausted I was both days when I finally got to sleep. Didn’t really wake up with back pain but I can see why someone would! Gabby was AMAZING. She was so kind to me and amazing to talk to. She gave me good advice on which room to get and kept up a really good conversation. The location is GOOD! Very walkable to just about everything. Would stay again, would just bring my mattress topper😂 Overall, it’s a lot better than what I paid for. My mother was concerned when I told her I was staying for two nights in downtown Chicago at only 248$ TOTAL, but I trusted the reviews I had seen before hand.

Lara Willis

5/5

9 Dec, 2023

Modern hotel management - very tech forward and with a personable team of employees ready to help as needed. The rooms were exactly what you need: efficient use of space, clean, welcoming with an artistic touch. I felt like I was staying in an upgraded hostel where I could choose to socialize with people in the common spaces, which were often being used for reading, games, work. I enjoyed the creative touches to encourage reading and writing during your stay.

Rick Jamie

5/5

26 Jan, 2024

Dale Jefferies

4/5

17 Dec, 2023

Bethany Bruce

5/5

8 Dec, 2023

Gary Grosso

5/5

18 Dec, 2023

This is a great spot. Staff is super courteous and the rooms have everything you need. This is not the lap of luxury but ultra modern, very well equipped and really luxury minimalist if that’s a thing. Great gym and loved the ironing room rather than struggling with some cheap table top ironing board.Would highly recommend

Lara Willis

5/5

9 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.