citizenM London Bankside

4.5/5(1.99K Reviews) rating

4 Star Hotel locationPin

London, England

1/37

About hotel

Experience the vibrant energy of London City Centre at our 4-star hotel, citizenM London Bankside, located at 20 Lavington Street, Surrey House, EnglandSE1 0NZ, United Kingdom. Immerse yourself in comfort in one of our 192 guestrooms, designed with your relaxation in mind. Our indulgent pillowtop beds are the perfect place to rest after a busy day exploring popular landmarks like Tate Modern and Borough Market, just a 10-minute walk from our prime location. Our commitment to providing an unforgettable experience is what sets us apart. Our cutting-edge iPads and 43-inch Smart TVs with cable programming ensure endless entertainment, while the luxury of rainfall showers and complimentary toiletries elevate your stay. Plus, our complimentary Wi-Fi keeps you connected throughout your visit. But the experience doesn't end there. Our exceptional location provides easy access to top attractions like the iconic Globe Theatre, charming Thames River, and bustling Financial District. Walk just 0.8 miles to the world-famous London Bridge or venture further to must-see destinations such as St. Paul's Cathedral, Sky Garden, or the London Eye. And for those arriving by air, Heathrow Airport, our preferred airport, is only 19.2 miles away. At citizenM London Bankside, we offer more than just comfortable rooms. Our communal spaces, including a welcoming living room, emphasize a sense of community and opportunities to socialize with other guests. Need to catch up on work? Our 24-hour business center and 7 meeting rooms have got you covered. And when hunger strikes, our on-site restaurant, canteenM, serves up a delicious menu, complemented by a stylish bar/lounge for the perfect nightcap. Experience London like a local, not just a visitor, with citizenM London Bankside. Book now and discover the perfect blend of affordable accommodations suitable for a variety of people. Don't miss out on our affordable citizenM London Bankside room prices - book citizenM London Bankside online today. We can't wait to welcome you to our bustling city and offer a unique experience you'll never forget.

Highlights

• Located in London City Centre, close to the iconic London Bridge • Walking distance (0.5-1.8 km) to popular attractions like Tate Modern, Borough Market, and St. Paul's Cathedral • Various nearby airports, including Heathrow (distance: 31 km), catering to both local and international travelers • 192 well-appointed rooms, with modern amenities such as iPads and Smart TVs with cable channels • Complimentary Wi-Fi throughout the hotel • On-site restaurant and bar, canteenM, offering buffet breakfasts and all-day dining options • Communal living room for guests to relax and socialize • 24-hour business center and 7 meeting rooms for business travelers • Express check-in and check-out for convenience • Budget-friendly rates for boutique and luxury hotel experience.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

192

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Food & Beverages

Breakfast available

Coffee/tea

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Tax ID - 136.0572.29.

This property accepts credit/debit cards; cash is not accepted.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

No visitors or unregistered guests are allowed at the property after midnight.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property is not currently implementing any enhanced cleaning measures.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Staff wears personal protective equipment.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Special check-in instructions

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

A car is not required for transportation to and from this property..

This property advises that guest safety measures are currently in place.

Staff at the property wear personal protective equipment; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Guests are recommended to download the property's citizen.

M mobile app before check-in.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Tax ID - 136.0572.29.

This property accepts credit/debit cards; cash is not accepted.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a smoke detector.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

No visitors or unregistered guests are allowed at the property after midnight.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property is not currently implementing any enhanced cleaning measures.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Staff wears personal protective equipment.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Special check-in instructions

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

A car is not required for transportation to and from this property..

This property advises that guest safety measures are currently in place.

Staff at the property wear personal protective equipment; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Guests are recommended to download the property's citizen.

M mobile app before check-in.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹25,435

₹35,293

28% OFF

+ ₹4,255 taxes / night

Earn 296 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

King Room

151 sq.ft (14.03 sq.mt)

Heating

Blackout Curtains

Wardrobe/Closet

Air conditioning

Safe

Desk

Shower

Smoking policy – non-smoking available

Soundproof

Refrigerator

Free toiletries

Body soap

Toilet paper

Shampoo

Toothbrush

Private bathroom

Hairdryer

Wheelchair

iPad

Ironing Services/ board

See All

OPTION 1

Partial Refundable

₹25,435

₹35,293

28% OFF

+ ₹4,255 taxes / night

Update Price

Earn 296 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Lavington St, London, England, SE1 0NZ

View on Maps

Ratings & Reviews

4.5/5

1.99K Ratings

Karel De Mulder

5/5

3 Jan, 2024

Perfect hotel for a short stay in London. For pleasure or for work. The room seems small but it was more than big enough, with an ipad you can control the lights, tv, blinds, curtains, airco,… hasselfree. The lobby is big and cosy. Great to relax or to work. The staff is friendly and very helpfull. The location is perfect too. Walking distance from the Tate Modern and public transport. We’ll be back.

Rebecca Tamm Shettler

4/5

28 Nov, 2023

Our room was very small, felt like a room in a cruise ship. Bed was firm. The shower was awesome, great water pressure. Very clean hotel, friendly and helpful staff. Free breakfast each morning was good. Great location too.

Richard Macey

3/5

25 Sep, 2023

Nice hotel, staff friendly. I get the concept with the smaller rooms (we liked our room, cosy, quiet for a great nights sleep) but if you are saying the downstairs is an alternative to spending time in the room, not offering free tea and coffee is ridiculous in a supposed 4 star hotel. The breakfast wasn’t great but this could be down to personal preference I didn’t enjoy the fruit which was flavourless and the eggs were not nice at all. As we were about to leave our room the grate in the ceiling fell down and was lucky not to cause more damage, not the fault of the hotel these things happen but all added together I don’t see what makes this hotel a 4 star. The experience was more of a basic hotel

Stephanie Yang

5/5

16 Nov, 2023

Wow, I could not have been happier with our stay at this hotel and this will definitely be our go-to if we're able to travel to London again if not for its prime location alone to main tube lines and Borough Market. Check-In/Check-out was super easy via self-service screens and upon checking in, I loved that we were able to just opt-in and pay for late checkout rather than have to ask and wait to see if we could. We were also able to utilize luggage storage prior to checking in and after checking out. Overall the staff was also so nice and friendly and the accommodations really made an impression on me, I will definitely make it a point to look for CitizenM hotels on my trips moving forward!

Karel De Mulder

5/5

3 Jan, 2024

Rebecca Tamm Shettler

4/5

28 Nov, 2023

Richard Macey

3/5

25 Sep, 2023

Stephanie Yang

5/5

16 Nov, 2023

5/5

13 Sep, 2023

Awesome hotel. It’s location is perfect. Staff was kind and helpful! Rooms are fun and the tech features were great helping us adjust to london time! Overall we had a great experience! Also, Black Sheep Coffee around the corner was our favorite morning routine! We highly recommend and would stay here again!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.