citizenM London Victoria Station

4.7/5(432 Reviews) rating

4 Star Hotel locationPin

London, England

citizenM London Victoria Station exterior_detail

1/47

About hotel

Located at 292 Vauxhall Bridge Road, England SW1V 1AE, United Kingdom, citizenM London Victoria Station is the perfect choice for affordable and comfortable accommodations in the heart of the bustling city. With easy access to iconic landmarks like Buckingham Palace and Big Ben, our top-rated 4-star property lets you experience the best of London without breaking the bank. Our 226 stylish guestrooms are designed to make you feel right at home. Enjoy the convenience of thoughtful amenities like iPads, iPod docking stations, and plush pillowtop beds with luxurious bedding. Stay entertained with our selection of digital programming on 43-inch Smart TVs. The modern and elegant bathrooms feature rainfall showerheads and complimentary toiletries, ensuring a tranquil and rejuvenating stay. Step outside and immerse yourself in the vibrant energy of the city. The Victoria Palace Theatre, Apollo Victoria Theatre, and Victoria Station Travel Information Centre are all just a quick walk away from our hotel. Explore iconic attractions like Buckingham Palace, St. James Park, and Hyde Park, all within a 1.5-kilometer radius. And with major airports like Heathrow, London City, Gatwick, and Luton nearby, getting to and from our hotel is a breeze. At citizenM London Victoria Station, we prioritize your comfort and convenience at every turn. Enjoy complimentary wireless internet access, a communal living room for socializing, and a 24-hour business center. Our friendly and efficient 24-hour front desk team is always available to assist you with any questions or recommendations. Indulge your taste buds at our on-site restaurant and bar, CanteenM, serving up delicious meals and refreshing drinks. For a quick boost of energy, stop by our coffee shop/cafe, or join us for our daily complimentary reception. And don't miss our tasty buffet breakfast, available every day from 6:00 AM to 11:00 AM for an economical fee. Book citizenM London Victoria Station online now and elevate your London experience to new heights. Our prime location, affordable rates, and unbeatable amenities make us the perfect choice for travelers looking for comfort, convenience, and style. Join us and discover the true richness and diversity of London.

Highlights

• Conveniently located near Buckingham Palace, within a 10-minute drive from nearby attractions such as Big Ben and Hyde Park • 226 guestrooms with iPads and pillowtop beds for a comfortable stay • Smart TVs, rainfall showers, and complimentary toiletries in private bathrooms • Close proximity to popular tourist destinations like Westminster Abbey, Houses of Parliament, and Piccadilly • Easy access to travel hubs with Victoria Station and airport options within 16-66 kilometers • Amenities including complimentary WiFi and a communal living room • Business amenities like a 24-hour business center and a 24-hour front desk • On-site restaurant and coffee shop with a bar and daily complimentary reception • Budget-friendly boutique hotel with luxury touches for an enjoyable stay

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

226

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Breakfast available

Coffee/tea

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Food & Beverages

Breakfast available

Coffee/tea

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a security system.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines We're Good To Go (UK).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Special check-in instructions

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guests will receive an access code.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a security system.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines We're Good To Go (UK).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

No rollaway/extra beds available.

Events/parties not allowed.

Special check-in instructions

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Guests will receive an access code.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹20,416

₹30,800

34% OFF

+ ₹4,101 taxes / night

Earn 245 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹20,416

₹30,800

34% OFF

+ ₹4,101 taxes / night

Update Price

Earn 245 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Vauxhall Bridge Rd, London, England, SW1V 1AE

View on Maps

Ratings & Reviews

4.7/5

432 Ratings

Danica Rodriguez

5/5

28 Jan, 2024

A wonderful stay! Loved the savvy decor, the 24-hour restaurant/bar, the clever technology and room configuration. Staff were unbelievably attentive. Nana went above and beyond, and my daughter said she felt like family. This was, hands down, the best breakfast buffet we've ever seen in a hotel (and we travel a lot), everything from the full English breakfast to fresh salmon and hummus, to a yogurt buffet, and an extensive breads/bakery section. Staff prepared beautiful coffees for us, and we were able to take coffee in to-go cups, to all the great sites within walking distance from this hotel. I really appreciated all the uplifting messaging in the hotel too. It kind of feels like someone is flattering you, with the random notes in unexpected places. :) We'd absolutely stay here again, and highly recommend.

Kayll

5/5

25 Nov, 2023

My husband and I loved our stay at the CitizenM. We were already prepared for the "small room" based on other reviews, but that did not bother us considering we were only in the room to sleep and out all day/evening exploring. The rooms were very clean, big comfy bed and the bedding was nice! The mood lighting in the room was fun! The breakfast was good with lots of options. The staff were always super friendly and helpful. I would definitely stay here again! Location was also very good, close walk to Buckingham Palace, close to restaurants/bars and lots of areas to explore!

Sean Harris

5/5

1 Dec, 2023

My experience with this hotel has been practically as good as anyone could hope for. The room, service, breakfast, bar, basically everything has been exemplary. Employee Ali. G was particularly attentive, caring and overall a brilliant customer service provider. He made me and my colleague feel incredibly welcomed and went out of his way to be as helpful and pleasant as humanly possible. An absolute gold standard when it comes to customer service, and I hope his contribution towards making our visit this memorably great doesn't go unnoticed/unappreciated!

Maria Mueller

4/5

7 Nov, 2023

Great location, great service, clean rooms but small and also pricey! The bed was against the wall so you have to crawl over someone to go to the bathroom and end up waking them up. You also control the lights, tv and blinds with a tablet which was kind of cool. You do your own check in but someone is there if you do need help. Everyone was friendly and they stored our luggage for free while we toured around on our last day in London!

Danica Rodriguez

5/5

28 Jan, 2024

Kayll

5/5

25 Nov, 2023

Sean Harris

5/5

1 Dec, 2023

Dave Selkirk

5/5

17 Jan, 2024

Needed to stay for an extended period of time. Citizen M was the perfect location and great value for money. The room was small but clean and had everything, even a desk which was handy. Great working space and cafe and bar downstairs and friendly staff too.

Maria Mueller

4/5

7 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.