Citrus Grande Hotel Pattaya by Compass Hospitality

4/5(2.02K Reviews) rating

5 Star Hotel locationPin

Pattaya, Chonburi

Citrus Grande Hotel Pattaya by Compass Hospitality facade

139

1/139

About hotel

Discover the epitome of luxury and convenience at our magnificent 5-star hotel, situated in the vibrant South Pattaya region. Immerse yourself in a world of opulence, where every need is attended to with the utmost care and attention. Our prime location ensures that you are just a short 5-minute drive away from the renowned Walking Street, a bustling hub of entertainment and excitement. Additionally, the breathtaking Pattaya Beach beckons, inviting you to indulge in its golden sands and crystal-clear waters. Prepare to be enchanted as you step into one of our 512 individually designed guestrooms, each exuding its own unique charm. Delight in the modern amenities that await you, including refrigerators, minibars, and flat-screen televisions with a wide range of cable programming. Stay seamlessly connected with complimentary wireless Internet access, and luxuriate in the convenience of private bathrooms adorned with showers, complimentary toiletries, and hair dryers. Embark on a journey of exploration as you venture into the nearby attractions, immersing yourself in the vibrant local culture. Take a leisurely stroll to the iconic Walking Street, Pattaya Pier, or the magnificent Wat Chaimongkron Royal Monastery. For breathtaking views, visit the Pattaya View Point or the majestic Big Buddha Temple. Our strategically located hotel grants you effortless access to all the must-see sights and attractions in the area. Unwind and rejuvenate in our hotel's recreational haven, boasting two outdoor swimming pools and a state-of-the-art fitness center. Stay seamlessly connected with complimentary wireless Internet access throughout the property. For our esteemed business travelers, we offer a fully-equipped business center and round-the-clock front desk services, ensuring your every need is met with utmost efficiency. Delight your taste buds with a culinary extravaganza at our two exceptional restaurants, serving a delightful fusion of local and international cuisine. Savor a refreshing drink at the elegant bar/lounge or indulge in the convenience of 24-hour room service. Begin your day on a delightful note with our sumptuous buffet breakfast, available daily for a nominal fee. With its close proximity to the Suvarnabhumi Intl. Airport and Utapao Intl. Airport, our hotel offers unparalleled accessibility for travelers. Enjoy the added convenience of complimentary self-parking during your stay, ensuring a hassle-free experience from the moment you arrive. Prepare to be captivated by the harmonious blend of luxury, comfort, and convenience that awaits you at our esteemed hotel in Pattaya. Book your stay at Citrus Grande Hotel Pattaya by Compass Hospitality today and experience affordable accommodations suitable for a variety of people. Discover our competitive Citrus Grande Hotel Pattaya by Compass Hospitality room prices and book Citrus Grande Hotel Pattaya by Compass Hospitality online for a seamless and convenient reservation process. Located at 579 Khao Phra Tam Nak, Chonburi20150, Thailand, our hotel is easily accessible for our valued guests. Embark on a journey of unforgettable memories that will linger in your heart for years to come.

Highlights

• 5-star hotel in South Pattaya, near Walking Street and Pattaya Beach • Individually decorated guestrooms with refrigerators and minibars • Flat-screen TVs with cable programming and complimentary Wi-Fi • Close proximity to attractions like Pattaya Pier and Big Buddha Temple • 2 outdoor swimming pools, fitness center, and arcade/game room • Business amenities include a business center and 24-hour front desk • On-site dining options with local and international cuisine • Free self parking available • 0.7 km from Walking Street, 0.9 km from Pattaya Pier, and 123.7 km from Suvarnabhumi Intl. Airport

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

512

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Children's Pool

Game Room

Breakfast available

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Bell staff/porter

Accessible parking

Designated Smoking Areas

Concierge desk

Activities

Children's Pool

Game Room

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safety and Health Administration (Thailand).

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

No cribs (infant beds) available.

Special check-in instructions

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Front desk staff will greet guests on arrival. This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safety and Health Administration (Thailand).

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

No cribs (infant beds) available.

Special check-in instructions

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Pet Policy

Service animals not allowed.

Pets not allowed.

₹3,936

₹6,974

44% OFF

+ ₹792 taxes / night

Earn 47 Reward Points

Flat ₹675.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹3,936

₹6,974

44% OFF

+ ₹792 taxes / night

Update Price

Earn 47 Reward Points

Flat ₹675.50 off included with coupon INTSTAY

Amenities

Location

Khao, Pattaya, Chonburi, 20150

View on Maps

Ratings & Reviews

4/5

2.02K Ratings

Supatchanan Pranee

5/5

31 Jan, 2024

This hotel truly came to my rescue in a terrible situation. I only spent one night there. But it turned out to be quite a pleasant experience. The reception staff is very nice. The rooms are spotless. The swimming pool is beautiful. And breakfast has a variety to choose from. On the day of checkout I faced harassment from a rude customer. Which shocked and angered me. Fortunately, the hotel was quick to help me by sending CCTV footage within 2 hours and going after the customer to take responsibility for this action. As I was scheduled to return to Bangkok that day, I was unable to handle the situation on my own. But the hotel continued to help me even though I couldn’t stay. As a result, I received compensation from that customer within 1 day. I would like to thank Mr. Anurat and all the staff at the hotel for helping thought this horrible situation.

Sara Brunetto

1/5

10 Oct, 2023

This place is actually disgusting. We checked in and the staff was very polite. They walked us to our room and once we got there so many things were off. The bed was made but very obvious stains all over the sheets, covers, pillow cases. I then went to strip the bed and found blood spots on the mattress itself. There was an eyelash from the person prior in the bathroom just laying in the floor. The counters hadn’t been whipped down and there was food and coffee stains. The worst part of it was the towels hadn’t been switched out from the previous person and they were NASTY. The pool is a nice plus but the rooms themselves are a nightmare. Not kept up at all. Toilets are dirty, the walls are dirty. We asked for a deluxe king size room and paid extra for that. When we got to the room, we saw two twin beds and were told to just push them together. After going back and forth with he staff about our room being in terrible condition, we opted out and went to a different hotel. They still charged us and didn’t refund when we left. They just told us it was okay that we leave. I highly recommend you do not stay here. Also the Indian men that were staying there were incredibly rude and invasive to our space. The type of crowd this hotel attracts is monstrous. Do not recommend. To be clear, I do not need a lot to be comfortable in a hotel. Just clean rooms and kind staff. The experience was not comfortable at all for us foreigners and caused a ton of stress last minute when all we wanted to do was get settled after a long day of travel.

Anand Rathod

1/5

30 Jan, 2024

Most worst service provided. They don’t have manners to speak with customers. They charge extra for everything. For eg if you want extra towels they will charge you extra. This is not how you run a hotel industry. Don’t ever go or suggest this hotel to anyone. Worst experience ever. M/s CITRUS GRAND if you want a good name kindly change your operating system and administrative system. If you can’t improve let me know i will teach you.

Girish Solanki

4/5

23 Jan, 2024

Room has not been well maintained many of the lights not working and dirty corners and cupboards. Not cleaned properly dirty tissues left beside bed on floor from previous guests. One rude staff member at reception shouting at a family group of guests to help move their bags to room. Had to wait 1 hour to go to room because of “error in their system” Curtains are NOT blackout at this price! Bright room in daytime.

Supatchanan Pranee

5/5

31 Jan, 2024

Sara Brunetto

1/5

10 Oct, 2023

Anand Rathod

1/5

30 Jan, 2024

Girish Solanki

4/5

23 Jan, 2024

Shubham Gupta

1/5

25 Jan, 2024

We had the Worst experience in this Hotel. 1. Rooms are Dirty 2. Water Leakage in the room 3. Poor Service, rude staff 4. The Hotel and Manager do not care about your problems. You can look at the Videos and Pictures which speak for themselves. Would not recommend this Hotel at all.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.