Citrus Hotel Cardiff by Compass Hospitality

3.6/5(1.15K Reviews) rating

3 Star Hotel locationPin

Cardiff, Wales

Citrus Hotel Cardiff by Compass Hospitality facade

1/97

About hotel

Located on Bute Terrace, the Citrus Hotel Cardiff by Compass Hospitality offers affordable accommodations suitable for a variety of travelers. Its central location is just steps away from the iconic Principality Stadium, making it the perfect choice for sports enthusiasts and concert-goers. Plus, you'll be within a 5-minute walk of the stunning Cardiff Metropolitan Cathedral of St David, providing a serene escape from the vibrant city. This hotel boasts 81 thoughtfully designed guestrooms, each equipped with free wireless internet, flat-screen TVs, and private bathrooms with complimentary toiletries and hair dryers. For added comfort, you'll also find coffee and tea making facilities and portable fans in every room. But don't stay cooped up indoors - the convenient location of Citrus Hotel Cardiff makes it easy to explore the best of the city. Walk to Cardiff International Arena or the University of South Wales, Cardiff Campus and immerse yourself in the city's rich history at Cardiff Castle, or experience the local arts scene at St. David's Hall or New Theatre. For a glimpse of the city's vibrant culture, head over to Cardiff Bay or the bustling Cardiff Market. But the Citrus Hotel Cardiff offers much more than just its prime location. Expect excellent service and modern amenities during your stay, including wheelchair accessibility, bicycle rentals, and a 24-hour front desk. With self-parking available, you can explore the city without any added stress. Before you head out for your daily adventures, indulge in a delicious full breakfast served daily at the hotel's on-site restaurant. And for easy travel, both Cardiff International Airport and Bristol International Airport are just a short distance away. Don't wait any longer - book your stay at Citrus Hotel Cardiff by Compass Hospitality room prices and enjoy the best of this vibrant city. Don't forget to Book Citrus Hotel Cardiff by Compass Hospitality Online to secure your stay.

Highlights

• Centrally located near Principality Stadium • Steps away from Cardiff International Arena and Cardiff Metropolitan Cathedral of St David • Within walking distance to Capitol Shopping Centre and Cardiff Tourist Information Centre • Rooms equipped with flat-screen televisions and free Wi-Fi • Close to various tourist attractions such as St. David's and Cardiff Castle • Less than a kilometer from Cardiff International Airport and a 75-kilometer distance from Bristol International Airport • Amenities include wheelchair access and options for bike rentals • Available business amenities including a 24-hour front desk and luggage storage • Daily full breakfasts are served for a fee • Suitable for both casual and business travelers with options for luxury, boutique, and budget stays.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Vending machines

Accessible parking

On-Site parking

Breakfast available

Coffee/tea

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Vending machines

Accessible parking

On-Site parking

Food & Beverages

Breakfast available

Coffee/tea

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts major credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Parking height restrictions apply..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts major credit cards and debit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Parking height restrictions apply..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

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Amenities

Location

Bute Terrace, Cardiff, Wales, CF10 2FE

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Ratings & Reviews

3.6/5

1.15K Ratings

Tammy Tegun

1/5

25 Sep, 2023

I've got to start with a positive, the staff here are very friendly and very helpful and the location is good. However that is about as pleasant as I can be. This hotel is awful. The weather was cold the week I stayed and my room was absolutely freezing, so I put the heating on, which then makes the room incredibly stuffy due to no fresh air. When I got to my room there was an odd smell of earth/soil in the bathroom, it was only on the third day I noticed that the shower drain was completely full of mud and needed cleaning out, which I did. The water pressure is OK and there was always hot water though. The sound deadening is also an issue as you can hear the people in the next room crystal clear if you're sitting on the toilet which is most disconcerting. There was also a huge gap at the bottom of the main door which I had to stuff with a towel every night to stop the hall way light shining in as the hall ways seem to be permanently illuminated. To top off an all together awful stay today on my last day of staying, I was awoken at 7.30 by builders sawing and smashing holes in the hall way and some of the rooms, not what I needed before a 5 hour drive home. Considering the cost of this hotel the stay was a joke, oh and the parking is £12.80 a day no matter how long you stay!!! Won't be returning.

Tasharn Sanganoo

2/5

27 Aug, 2023

The staff member here was lovely, particularly a lady who had service us. The check in time is a bit annoying as it’s all the way at 3pm, you can leave your stuff which is good but if you wanted to freshen up after a long travel you of course can’t. The room was nice a bit, could of been a bit cleaner, the bathroom was horrible, could of had it cleaned it much more, didn’t feel comfortable using at all. The room was warm and had no windows for ventilation. I wouldn’t stay here again

Matthew Hart

2/5

13 Nov, 2023

Won't be stopping at this hotel again, parking is a nightmare very very tight to get your car or van in and also costs £12, my room wasn't very nice dated and smelt funny as you couldn't open any windows. They do supply 2 fans for your room as it gets very warm in your room. This hotel is cheap because its not very nice.

Anna Rybarczyk

3/5

12 Nov, 2023

It's a nice hotel but I struggled to open my door, rhe card didnt seem to work or the lock was foulty. I mentioned it when checking out so hopefully they look into it. The windows could do with some cleaning/maintenance. Bathroom could do with some updates too. A big plus tho for being able to charge my phone without the wall plug as I only had USB cable with me so was gratefully for that !

Tammy Tegun

1/5

25 Sep, 2023

Tasharn Sanganoo

2/5

27 Aug, 2023

Matthew Hart

2/5

13 Nov, 2023

Daniel Williams

2/5

20 Sep, 2023

The room was nice, clean and had a very big bed. Staff were friendly and apologetic and the hotel is in a great location. However it was ridiculously hot in the room. It was like being in a sauna. We had 2 fans and it made no difference. Very uncomfortable night sleep. I don't recommend this hotel in summer unless they fit air con.

Anna Rybarczyk

3/5

12 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.