Citrus Hotel Johor Bahru by Compass Hospitality

3.7/5(1.96K Reviews) rating

3 Star Hotel locationPin

Johor Bahru, Johor

Citrus Hotel Johor Bahru by Compass Hospitality featured

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About hotel

Looking for the perfect place to stay when visiting the vibrant city of Johor Bahru? Look no further than Citrus Hotel Johor Bahru by Compass Hospitality. Strategically located on No. 16, Jalan Station, Johor 80000, Malaysia, this hotel is just a stone's throw away from the city's top attractions. Conveniently situated near Johor Bahru City Square, Customs, Immigration, and Quarantine Complex, and popular landmarks such as Sri Raja Mariamman Temple and Komtar JBCC, Citrus Hotel Johor Bahru offers easy access to everything the city has to offer. With 125 air-conditioned rooms, each equipped with modern amenities like a flat-screen TV, complimentary Wi-Fi, and satellite channels, the hotel promises to make your stay comfortable and hassle-free. The hotel not only offers comfort but also style. The en-suite bathrooms are well-equipped with rainfall shower facilities and complimentary toiletries, while added conveniences like telephones, safes, and work desks add to the convenience. For those looking to stay active, the on-site fitness center is the perfect place to work out. With a wide range of services catering to both business and leisure travelers, Citrus Hotel Johor Bahru is the perfect choice for any trip. Take advantage of the hotel's shuttle service, which operates within a 1-kilometer radius, or utilize the fully equipped business center and laundry services. The hotel also offers 861 square feet of conference space, making it an ideal choice for business events. After a long day of exploring the city or attending meetings, indulge in a delicious meal at Citrus Cafe. With its modern amenities, prime location, and impeccable service, Citrus Hotel Johor Bahru by Compass Hospitality offers affordable accommodations suitable for all types of travelers. Book Citrus Hotel Johor Bahru by Compass Hospitality online today and experience the best the city has to offer!

Highlights

• Centrally located just a 3-minute walk from Johor Bahru City Square • 12-minute walk from Johor Bahru Customs, Immigration, and Quarantine Complex • Rooms with flat-screen TVs, free WiFi, and rainfall showers • Close to popular tourist attractions such as Angry Birds Activity Park and Johor Zoo • Within 1km of shuttle service and 2.4km from KSL City Mall • 30-minute drive from Senai International Airport and 40-minute drive from Singapore Changi Airport • Amenities include a fitness center and complimentary WiFi • Business center, dry cleaning services, and event space available • On-site restaurant serving satisfying meals.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

125

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Pool Table

Transportation

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Activities

Pool Table

Services

Gym

Transportation

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.

e. international travelers). You may be asked to provide evidence of this on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.

e. international travelers). You may be asked to provide evidence of this on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

₹2,744

₹3,386

19% OFF

+ ₹658 taxes / night

Earn 34 Reward Points

Select Rooms

OPTION 1

Refundable

₹2,744

₹3,386

19% OFF

+ ₹658 taxes / night

Update Price

Earn 34 Reward Points

Amenities

Location

Bandar, Johor Bahru, Johor, 80000

View on Maps

Ratings & Reviews

3.7/5

1.96K Ratings

Linda Syah

3/5

8 Dec, 2023

First night, we had to endure having cigarette smells in our rooms. Both my sibling and I also had to endure having a big lizard in each of our rooms throughout our stay. The Maintenance and housekeeping could only scare the lizards into a hole firstly using a hanger but the pests returned. The housekeeping returned thr next day (after another request for help) with an almost empty pesticide to help keep the lizards at bay. I had to request for another pesticide and had to do so again as the request was not acceded. The room walls are very thin. You could hear the conversations of other occupants who are walking along the corridor. The amenities were decent but not of 4 star rating as presented in Google. The bedsheets and linens have some faint stains. The towels were off-coloured and rather worn. Thankfully, the staff attending to the lobby were helpful. The breakfast buffet was also decent. Suggestions - to change occupants' room if pest is found or make a thorough cleaning when that happens. And to be more prompt and proactive in attending to occupants' requests. Hope Citrus Hotel can improve.

Bumi & Mars

3/5

17 Dec, 2023

City Municipal must do something fast to get rid of Homeless, improve on cleanliness of this area. So much potential as tourist spot but need thorough effort by ALL enforcement. Pity for those who had invest their business in this area. Like Citrus hotel , Z hotel, City centre mall etc.

caz lim

3/5

30 Dec, 2023

Decent enough for not fussy travellers. Worth the price. City square mall, a 24hrs provision shop and coffee shops are just next to the hotel. 5 mins walk to CIQ. Good hospitality. Improvement on cleanliness could be better. Windows are dusty. Take note that there is no parking facilities around the hotel. For those who have high expectations this is not for u.

Said Rahman

5/5

20 Jan, 2024

No hesitation in recommending this hotel if you want to stay in Johor Bharu. Close to City Square and JB Sentral. Very suitable if you want to stay overnight and travel to Singapore. The staff is friendly. Breakfast is buffet and delicious. Comfortable room. Our family can upgrade our room for free. Can check in at midnight because our plane landed in Senai close to midnight.

Linda Syah

3/5

8 Dec, 2023

Bumi & Mars

3/5

17 Dec, 2023

caz lim

3/5

30 Dec, 2023

Ong Hui Li

3/5

18 Nov, 2023

Location wise is very near to customs so it's great. Decent rooms with quite a big bathroom. Bedsheets and pillows are slightly yellowish. Not for fussy travellers who are particular about cleanliness. Other than that, the affordable price makes it a decent place to stay since it's so near to customs.

Said Rahman

5/5

20 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.