City Bay Palace Hotel

4.1/5(501 Reviews) rating

3 Star Hotel locationPin

Halong, Quang Ninh

198

1/198

About hotel

Located in the bustling city of Ha Long, our charming hotel, City Bay Palace Hotel, offers excellent services and easy access to popular attractions. Whether you're on a business trip or a relaxing getaway, our 58 well-appointed rooms provide the utmost comfort and convenience for all types of travelers. Each room features modern amenities such as a fully-stocked mini-bar, a flat-screen TV, and complimentary Wi-Fi, allowing you to stay connected throughout your stay. Our location is perfect for exploring the city of Ha Long, with famous landmarks like Long Tien Pagoda and Halong Bay Marina only a short distance away. Immerse yourself in the local culture by taking a leisurely stroll to the exquisite Nha Tho Hon Gai Temple or the fascinating Quang Ninh Museum. For adventure-seekers, nearby attractions like Sun World Ha Long Park and Queen Cable Car offer exciting experiences and breathtaking views of the bay. After a day of sightseeing, rejuvenate at our fitness center or take in the breathtaking city views from our terrace. We also provide complimentary Wi-Fi and personalized assistance with tours and tickets to make your stay hassle-free. Business travelers can take advantage of our well-equipped business center and dry-cleaning services for a productive stay. Satisfy your taste buds at our on-site restaurant, or unwind with a refreshing drink at our chic bar and lounge. If you prefer to dine in the comfort of your room, our limited room service is available for your convenience. Start your day off right with a complimentary breakfast before heading out to explore the city. For guests arriving by air, our hotel is conveniently located only 49.6 km away from Haiphong (HPH-Cat Bi) airport. We also offer a round-trip airport shuttle for a nominal fee, upon prior request. Guests with vehicles can take advantage of our complimentary self-parking on our premises. Book City Bay Palace Hotel online now and discover the beauty of Ha Long at our affordable and charming hotel, located at 156 Le Thanh Tong Street, Bach Dang Ward, Quang Ninh, Vietnam. Enjoy a delightful stay like no other. "City Bay Palace Hotel room prices" and "Book City Bay Palace Hotel Online" now!

Highlights

• Centrally located in Ha Long, just a short walk from Long Tien Pagoda and Halong Bay Marina • 58 air-conditioned rooms with minibars and LCD TVs, as well as complimentary WiFi and private bathrooms • Fitness center and terrace with scenic views • Short distances to top attractions like Nha Tho Hon Gai Temple (0.3 km) and Quang Ninh Museum (1.9 km) • Only 30.8 km from Haiphong airport (airport shuttle available for a surcharge) • Business amenities including a business center and luggage storage • On-site restaurant and bar/lounge, plus room service during limited hours • Free self parking and tour/ticket assistance available.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Services

Gym

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours.

Temperature checks are available to guests.

Minimum age for negative COVID-19 test result requirement: 1.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Negative COVID-19 test result must be of specific type(s): PCR.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Guests must provide a negative COVID-19 test result.

Masks are compulsory at the property.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

At check-in, guests must provide a negative PCR COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in..

There is no front desk at this property. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours.

Temperature checks are available to guests.

Minimum age for negative COVID-19 test result requirement: 1.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Negative COVID-19 test result must be of specific type(s): PCR.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Guests must provide a negative COVID-19 test result.

Masks are compulsory at the property.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

At check-in, guests must provide a negative PCR COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in..

Pet Policy

Pets not allowed.

₹2,293

₹4,953

54% OFF

+ ₹250 taxes / night

Earn 25 Reward Points

Select Rooms

OPTION 1

Refundable

₹2,293

₹4,953

54% OFF

+ ₹250 taxes / night

Update Price

Earn 25 Reward Points

Amenities

Location

L� Th�nh T�ng, Halong, Quang Ninh, 00000

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Ratings & Reviews

4.1/5

501 Ratings

Bob Wong

5/5

2 Jan, 2024

The hotel is well-furnished with an exceptional top deck on the 14th floor overlooking the bay area, allowing us to view the fireworks on NYE. Ha Long market is right behind with a huge variety of seafood and the "now-closed" Poem Mountain. An alternative would be the Temple Chua Bao Hai near Sunworld. On first impressions, the service felt tentative, and perhaps after reading the reviews, maybe I understand why. We unfortunately also witnessed an incident with a guest returning blackened dirty towels. Although, I side strongly with the business, I think these could be improved with over-communication and service recovery or an empowerment of staff to waive certain cost to avoid an unhappy situation

Rishabh DA

5/5

30 Dec, 2022

a really good stay, clean and with a touch of luxury. Stayed here for two nights and was beautiful and seamless. Good staff, responsive and at a very accessible place. Breakfast can be better, a small range if options but good enough. Not much crowd which is the best part. Very peaceful to stay over and they also have grand piano to play which is out of the world. Definitely would suggest others to stay.

Gregory Clarke

4/5

9 Apr, 2019

We had a lovely stay for two nights at this Ha Long Bay city. It’s very close to the shops and market of the main area with the bay a stone throw away. It’s also 20min taxi journey from the main port for the boat trips which u will either get picked up or make your own way. The hotel rooms themselves seem to be better condition then the photos currently on google maps which I think it must of had a re model at some point. The rooms was clean and tidy and very comfortable. The price itself was super affordable for me and my friend getting the twin room, they kindly checked us in early which was nice. We did order room service and there was a lot of confusion with ordering, as they came back to the room saying the dish we ordered the pork ran out and only got chicken. So we changed out order. After 15min they delivered my food and said that they didn’t have any chicken left would you like beef instead. And again we changed our ordered and this was like 40min at this point! Took whole hour for my friends dish to arrive after the dramas.

Ivy Choo

4/5

20 Mar, 2018

New hotel hence clean and quiet. Good view for room for facing the sea. Convenient location with shops and complex around. Facilities and amenities basics and enough to use. Buffet variety balance for customers selection. Worth to book room with breakfast. Only improvement required for staff training to learn common foreign language like English and Mandarin for better communication.

Bob Wong

5/5

2 Jan, 2024

Rishabh DA

5/5

30 Dec, 2022

Gregory Clarke

4/5

9 Apr, 2019

Ivy Choo

4/5

20 Mar, 2018

Đông Lê Huy

5/5

18 Apr, 2018

Very nice modern hotel, friendly staffs. Amenities are very new. Good breakfast with lots of choices. Just one minor drawback is the shower in bathroom could not stand straight somehow. Overall a very pleasure stay. I will definitely come back next time I come here.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.