City Express Plus by Marriott Ciudad de México Reforma El Ángel

4.2/5(2.33K Reviews) rating

3 Star Hotel

City Express Plus by Marriott Ciudad de México Reforma El Ángel exterior_detail

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About hotel

Experience the vibrant energy of Mexico City during your stay at City Plus Reforma El Angel. Our hotel offers the perfect blend of comfort, convenience, and luxury, making it a top choice for both business and leisure travelers. Whether you're exploring the city or attending a conference, our prime location at Av. Paseo de la Reforma 334 Col Juarez, CDMX06600, Mexico offers easy access to popular attractions. Step into our modern and well-appointed rooms, equipped with state-of-the-art amenities, including air conditioning and complimentary Wi-Fi. With 137 rooms to choose from, you'll find a haven of relaxation and rejuvenation. The iconic Angel of Independence Monument and U.S. Embassy are just a short walk away, and don't miss out on must-see spots like Chapultepec Castle and Park. Our hotel offers a range of perks and services to enhance your stay. Stay active at our fully-equipped fitness center, take advantage of our concierge services, or stay connected with complimentary Wi-Fi. Business travelers can make use of our business center, while our dry cleaning and laundry services ensure a smooth trip. Indulge in delicious cuisine at our on-site restaurant, KÅ, or enjoy 24-hour room service in the comfort of your room. And don't forget to start your day right with a complimentary continental breakfast every morning. Our goal is to provide you with an enjoyable and memorable stay, showcasing the unique charm and energy of Mexico City. Don't miss out on the affordable accommodations of City Plus Reforma El Angel. Book your stay now and discover the best this vibrant city has to offer. Plan your trip today and secure your spot at City Plus Reforma El Angel on our website. We offer the best City Plus Reforma El Angel room prices and an easy online booking process. See you soon!

Highlights

• Convenient location in the heart of Mexico City near top tourist attractions • Within walking distance to The Angel of Independence Monument and U.S. Embassy (0.2km) • Luxury, boutique hotel offering 137 air-conditioned rooms with flat-screen TVs and complimentary Wi-Fi • On-site amenities include a fitness center and concierge services • Ideal for both casual and business travelers • Close proximity (1.4km) to Chapultepec Castle and park, a popular tourist destination • Less than 0.5km to Reforma 222 and Glorieta de Insurgentes • Easy access to public transportation with the nearest airport (MEX) only 10.3km away • Complimentary continental breakfast served daily (6:00 AM - 9:00 AM) • Business amenities available, including complimentary wired internet and a business center.

Quick Facts

Check-In

3:00 PM

Check-Out

1:00 PM

Rooms

137

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Accessible parking

Valet parking

Coffee/tea

Transportation

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Accessible parking

Valet parking

Food & Beverages

Coffee/tea

Services

Gym

Transportation

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property uses a grey water recycling system.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include window guards.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for breakfast.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 33.

Maximum number of pets per room 1.

Only dogs are allowed.

Pet max weight (per pet) in kg is 15.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

This property uses a grey water recycling system.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include window guards.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Cashless transactions are available.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for breakfast.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are allowed.

Pets allowed.

Service animals are exempt from fees/restrictions.

Pet max weight (per pet) in lb is 33.

Maximum number of pets per room 1.

Only dogs are allowed.

Pet max weight (per pet) in kg is 15.

₹11,389

₹14,225

20% OFF

+ ₹2,643 taxes / night

Earn 140 Reward Points

Flat ₹2,004.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹11,389

₹14,225

20% OFF

+ ₹2,643 taxes / night

Update Price

Earn 140 Reward Points

Flat ₹2,004.63 off included with coupon INTSTAY

Amenities

Location

Col Ju�rez, Mexico City, 06600

View on Maps

Ratings & Reviews

4.2/5

2.33K Ratings

Eri Oyakawa

3/5

15 Nov, 2023

For the price paid, the hotel doesnt meet the expectations. The room was clean and tidy but very basic, not even a minibar. The water from the shower was warm but never hot. The AC didnt work for warm temperature. At the front desk they didnt have an electrical adapter and I think this should be a must taking into consideration the hotel is used by a lot of people coming to work. Breakfast was poor compared to other 4 star hotels I had been to.. the positive side was the staff. People are very kind and willing to help.

Evaエワ

1/5

22 Sep, 2023

Given the reputation and pricing of this hotel. The experience was, frankly, TERRIBLE: 1. Firstly, the shower was not only slippery but dangerous. It began with a lone anti-slip sticker which, alarmingly, detached before my stay concluded. 2. The housekeeping seemed to overlook essentials. I constantly had to request tissue paper refills - something that should be routine. 3. Cleaning timings were oddly late in the day, typically between 3 pm - 5 pm, which was highly inconvenient. 4.I seriously doubt if the carpet was vacuumed even once during my 10-day stay. The remnants of my day 1 snack remained a constant eyesore. 5. A friend accompanying me was given a room that hadn’t been cleaned at all - evidenced by the copious amounts of hair. 6. Even the towels, an emblem of hygiene for any hotel, appeared far from clean. 7. Phone in the room doesn’t work properly to connect to front desk at all. 8. the room key stops working every couple days, creating lots of inconvenience. 9. During a busy time, they only had one staff, resulting in a long line at front desk. For a hotel of this stature and cost, these oversights are inexcusable. I hope others don't encounter the same disappointments.

Jorge López

1/5

22 Sep, 2023

Bad hotel. The rooms were dirty, as soon as I arrived they gave me a room that had hair everywhere, from the bed, sink, shower floor, there was hair everywhere. Then, they changed me to a new room, and it smelled like drainage, and that was obviously disgusting. A lot of the staff members don't care at all about the guests, and the customer service is bad. Wifi keeps disconnecting, elevators sometimes take a long time to arrive, the cleaning of the rooms is at very inconvenient times around 4 pm, they didn't help with heavy luggage while checking out. This hotel is far below 4 stars. It needs to make serious changes.

TexasRobman

2/5

20 Oct, 2023

I have never stayed at City Express brand however since they are now part of the Marriott brand, I thought to give it a try for its prime location. Overall this was not the type of hotel I would normally stay at nor would I ever stay here in the future or the brand (city express) again. The property needs to be trained on many aspects of the Marriott brand standard. This budget friendly property does boast an incredible location across from the famous Angel de independencia, walkable to many restaurants and the gay district bars and eateries, including a casino two blocks away which we found ourselves there to spend time away from the extremely small and crammed room. Customer service needs improvements, the only time you are somewhat greeted is by literally standing at the front desk. Front desk agents nor lobby staff or security acknowledges you entering or exiting the hotel nor while passing by guests, I would intentionally say good morning, afternoon, etc. was not a language barrier as I speak fluent Spanish. A little odd for a now Marriott portfolio property. Maybe I’m a spoiled Hilton diamond member and used to better service. Again that’s my fault for choosing location over hotel level. The biggest issue is how dated and uncomfortable the room was. We tried to stay positive for our 11 night stay. The room was very small and outdated and felt like I was on a cruise ship. The beds are very very uncomfortable and felt of a cheap dorm room literally could feel the springs, made for very uncomfortable and sleepless nights. Room smelled muggy and just “old” I had to buy a scent plug in at the store in hopes to improve my room for my extended stay. The restroom had good shower pressure and hot water which was important. AC worked but struggled. We literally slept, showered and left the room most of the day, luckily there’s so much to do nearby and in the incredible city. I just wish the room was more comfortable at least a better bed and somehow more inviting. I will say the housekeeping was done daily, though at random hours even as late as 5-6pm. The housekeepers I encountered were the only friendly staff so I made sure to leave a daily tip for their hard work. Bed linens were changed what appeared to be daily and the room was cleaned and tidy. The housekeeping did appear to clean with pride and worked to maintain this rundown hotel. Overall it just was not my kind of hotel property or comfort level. Perhaps for a short trip if you need this location and are okay sacrificing comfort/ modern ambiance and sleep quality. Go for it. I tried to be as far as possible but this was my truthful experience of this property, they need a major renovation and some Marriott customer service improvements.

Eri Oyakawa

3/5

15 Nov, 2023

Evaエワ

1/5

22 Sep, 2023

Jorge López

1/5

22 Sep, 2023

TexasRobman

2/5

20 Oct, 2023

Ramon Chavez

1/5

13 Jan, 2024

Very bad service! And very expensive for what you get. 90% of rooms don’t have a good view, they point to the back of the streets. No reforma view no Angel view. Receptionist person was not flexible. You can find better hotels in the area or even Airbnb

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.