City Hotel Mercator

3.7/5(238 Reviews) rating

3 Star Hotel locationPin

Frankfurt, Hessen

1/42

About hotel

Experience the ultimate in comfort and convenience at City Hotel Mercator. Located in Frankfurt's vibrant Nordend West district, we offer affordable accommodations suitable for a variety of travelers. With our prime address at Mercatorstrasse 38, HE60316, Germany, you can easily reach us and explore the city. As a business traveler, you'll appreciate our short 15-minute drive to Frankfurt Trade Fair and Deutsche Bank Park. And for leisure travelers, our 33 well-appointed guestrooms provide everything you need for a relaxing stay. Each room is equipped with modern amenities, such as a flat-screen TV and complimentary Wi-Fi, ensuring you stay connected and entertained. Our cozy rooms also feature comfortable bedding and ensuite bathrooms, offering you a peaceful night's sleep. Step outside of our hotel and immerse yourself in the lively city. The Berger Strasse offers a variety of shops and restaurants, while the nearby MyZeil mall is a popular destination for retail therapy. For a taste of history, don't miss the Eschenheimer Tower. Art lovers will be delighted with the Museum MMK for Modern Art and the Schirn Art Museum, both just a short distance away. And for a fun family day out, Frankfurt Zoo is conveniently located nearby. At City Hotel Mercator, we understand the needs of our business guests. That's why we offer express check-in and check-out services, as well as complimentary newspapers in the lobby to keep you updated on the latest news. After a long day of meetings, unwind at our on-site bar/lounge with a refreshing drink in hand. We are conveniently located just 22 kilometers from Frankfurt Airport and 53 kilometers from Mainz (QFZ-Mainz Finthen) airport, making us easily accessible for travelers from all over. Book your stay with us and experience the best of Frankfurt at affordable City Hotel Mercator room prices. Don't miss out, book City Hotel Mercator online now and discover comfort and convenience at our hotel.

Highlights

• Prime location in Frankfurt (Nordend West) • Within 15 minutes drive from the airport and railway station (22km from Frankfurt Airport and 53km from Mainz Finthen) • Easy access to popular attractions such as Museumsufer, Frankfurt Zoo, and Römerberg • Close proximity to shopping and dining options on Berger Strasse and Hauptwache • Choice of 33 well-appointed guestrooms with flat-screen TVs and free Wi-Fi • Business amenities including express check-in, express check-out, and free newspapers • Enjoy a relaxing drink at the on-site bar/lounge • Suitable for both casual and business travelers • A variety of hotel options to suit all budgets, including luxury, boutique, and budget options • Housekeeping services daily for added convenience.

Quick Facts

Check-In

12:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Masks are compulsory at the property.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Property follows guide to reopening vacation rentals (DTV & DFV - Germany).

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

The front desk is open daily from 8:00 AM - 10 PM. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Masks are compulsory at the property.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Property follows guide to reopening vacation rentals (DTV & DFV - Germany).

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

The front desk is open daily from 8:00 AM - 10 PM. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

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Amenities

Location

Mercatorstra�e, Frankfurt, Hessen, 60316

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Ratings & Reviews

3.7/5

238 Ratings

Parisa Esmaeilkhani

4/5

8 Jan, 2024

Very close to metro/U-bahn line 5, about 15mins to main station/city center. And 10 mins to USA Consulate Kinda old building but luckily has elevator Room was clean but cold even though I turned on the radiator Windows were not sound proof and the sound of wind was even noticeable All in all a good hotel for a short stay

Sourav Ghosh

4/5

15 Sep, 2023

I had a nice experience at city hotel Mercator. I booked a twin room. There was cleaning everyday. Good for a family trip.

Rajakrishnan V S

3/5

29 Sep, 2018

The location and the courteous service at the reception were positives, but the room itself could be improved. It was a bit run-down, though everything was functional, you expect things to be better as a hotel guest. The breakfast spread is good, and worth the 8€ that you spend for it.

Nabil Aboulezz

2/5

16 Dec, 2012

First room on 5th floor was not acceptable because the shower didn't allow you to stand upright (under the roof) unless you're smaller than 1.20m. The replacement room was ok - plenty of space. Everything was clean but not well maintained; renovations are well overdue. The receptionist was plain rude - on several occasions. The other personal were friendly and helpful. Breakfast was continental. Not much choise but everything fresh and tasty. Would prefer a different hotel next time.

Parisa Esmaeilkhani

4/5

8 Jan, 2024

Sourav Ghosh

4/5

15 Sep, 2023

I had a nice experience at city hotel Mercator. I booked a twin room. There was cleaning everyday. Good for a family trip.

Rajakrishnan V S

3/5

29 Sep, 2018

Nabil Aboulezz

2/5

16 Dec, 2012

Fikrey Zekarias

4/5

20 Aug, 2017

Impeccable service, very helpful and friendly staff. Great location. Convinience store, clinic and a park nearby. Drug store, Italian restaurant and a pub two steps away. Even a dry cleaner! Excellent wifi, impressive breakfast buffet. Good size bathrooms. The kids loved it. See you soon again.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.