CityClass Hotel Alter Markt

4.4/5(1.40K Reviews) rating

4 Star Hotel locationPin

Cologne, North Rhine-Westphalia

108

1/108

About hotel

Experience the heart of Cologne with a stay at our 4-star CityClass Hotel Residence am Dom. Our prime location in the vibrant city center, just steps away from City Hall and within walking distance to the renowned Cologne Philharmonic, makes us the perfect base for your adventures. Our address, Alter Markt 55, NW50667, Germany, allows for easy access for our guests. Step into one of our 63 beautifully-designed guestrooms and instantly feel at home. Enjoy the convenience of a stocked minibar, a flat-screen TV, and complimentary Wi-Fi for seamless connectivity. Our private bathrooms come equipped with luxurious toiletries, hair dryers, and for added security, a safe to store your valuables. Need to catch up on work? Our in-room desks provide the perfect workspace to stay productive. Unleash your inner explorer and discover the rich history and culture all around us. From iconic landmarks like the Cologne Cathedral and Wallraf-Richartz-Museum, to the stunning Great St. Martin Church, you'll be surrounded by captivating sights. And with the nearest airport just a short 15.5km away, our hotel offers easy access for all travelers. At CityClass Hotel Residence am Dom, we pride ourselves on providing top-notch amenities to enhance your stay. Take in breathtaking views from our rooftop terrace, make use of our complimentary concierge services, and stay up to date with our computer station and free newspapers in the lobby. Dine in style at our on-site restaurant, Cafe-Lounge Alter Markt55, or grab a quick bite at our cozy coffee shop. And don't forget to end your day with a refreshing drink from our bar before retiring to your luxurious room for a peaceful night's rest. Wake up to the aroma of freshly brewed coffee and a delicious breakfast buffet, available every morning for a small fee. Indulge in a memorable and affordable stay at CityClass Hotel Residence am Dom. Remember to book CityClass Hotel Residence am Dom room prices online for the best deals. Come experience the charm and character of Cologne with us – we can't wait to welcome you.

Highlights

• Rated 4 stars by Hotelstars Union • Central location near Cologne Cathedral • Steps away from City Hall and Cologne Philharmonic • Luxurious and comfortable rooms with minibars and flat-screen TVs • Free WiFi and satellite programming • Close proximity to popular attractions, including Romano-Germanic Museum and Great St. Martin Church • Easy access to public transportation, with airport 15.5km away and railway station within walking distance • Terrace with stunning views and complimentary concierge services • Business amenities including a computer station and dry cleaning/laundry services • Onsite dining options and room service available for convenience • Buffet breakfast served daily from 6:30 AM to 10:30 AM for a fee.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Terrace

Concierge desk

Banking services

Hiking

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Terrace

Concierge desk

Banking services

Activities

Hiking

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, mobile payments, and cash.

Mobile payment options include: Google Pay and Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: An effective city/local tax rate of 5.35 percent will be charged.

We have included all charges provided to us by the property..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, mobile payments, and cash.

Mobile payment options include: Google Pay and Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Protective clothing is available to guests.

Essential workers only - NO.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: An effective city/local tax rate of 5.35 percent will be charged.

We have included all charges provided to us by the property..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Service animals are allowed.

₹12,963

₹17,878

27% OFF

+ ₹1,151 taxes / night

Earn 141 Reward Points

Flat ₹2,016.25 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹12,963

₹17,878

27% OFF

+ ₹1,151 taxes / night

Update Price

Earn 141 Reward Points

Flat ₹2,016.25 off included with coupon INTSTAY

Amenities

Location

Alter Markt, Cologne, North Rhine-Westphalia, 50667

View on Maps

Ratings & Reviews

4.4/5

1.40K Ratings

Morgan Duke

5/5

20 Sep, 2023

I stayed here for a few days earlier this month (September 2023). It was a great experience! Every member of the staff I came into contact with was nice, courteous, and professional. The room was amazing with a wonderful view of the cathedral. Breakfast was great - tons of options (fruit, sausage, bacon, eggs, breads). The only negative I really had was that the shower was a little dark (no light in the shower itself). The tub was AWESOME! I would 100% stay here again if I visit in the future.

Jack Lapp

5/5

8 Jan, 2024

Once again I recently stayed in the City Class Hotel “Alter Markt” as it continues to offer all that I need each time that I visit Cologne! It was a joy for me to have lived in the city of Cologne at one point, therefore I know it well, and I can assure you this hotel is in a fantastic location in the heart of the city with many wonderful sites located just a short walk away! In addition to its excellent location, this modern hotel offers well-appointed and comfortable rooms, a nice breakfast buffet with a variety of hot and cold options, and a café that offers some of the best house-made and beautifully conceived cakes in the city! My very favorite aspect about this hotel however, is the staff and the director of the hotel, Lena… all of whom are the ultimate reason that I will continue to return to this particular hotel. I would like to clarify that the staff that I refer to includes not only the individuals at the reception desk, but also the staff and management of the cafe, as well as members of housekeeping who service the rooms! I would like to share that the reception and café staff are all exceptional individuals who offer attentive and personalized service tailored to guest’s needs and wishes! These professionals are friendly, thoughtful, and personable people who always make me feel welcomed and comfortable, as if I’m returning back home when I arrive in Cologne and walk through the doors! During this last visit I had the great fortune and pleasure to meet Lena, the hotel’s director and inspiration… I use the word inspiration because this most adequately describes the aura of this remarkable, kindhearted, and passionate individual! After a wonderful conversation with Lena it became clear to me why this hotel and its staff offer more than just quality service; Lena has instilled her vision and inspiring nature among her staff to provide the feeling that you are more than just a guest in a hotel, but rather a guest in their home… My sincere appreciation and gratitude to Lena and her amazing team! Jack E. Lapp

Ingrid Irwin

5/5

1 Jan, 2024

Fantastic location right on the square and about a 5 min walk from the train station. Room was beautiful, we were up in the eaves (roof slanted) and had a amazing view of the cathedral. Peters beer house was only a few mins walk away, would recommend. Christmas market right outside the door (before Christmas) but the main market is only a few mins walk away and is opened until the new year. We would happily stay at this hotel again

Morgan Duke

5/5

20 Sep, 2023

Jack Lapp

5/5

8 Jan, 2024

Ingrid Irwin

5/5

1 Jan, 2024

Grainne Queenan

5/5

15 Sep, 2023

Excellent hotel. Brilliant location. Staff very helpful. Sound proofing very good. We slept well and had a view of the cathedral from our room. Very close to the main train station as well as underground stops. Would stay here again without hesitation.

Eliza Pal

5/5

9 Nov, 2023

A great experience. The service is great and the cakes in the afternoon at the lounge…the best I have ever ate. Congratulation to the hotel for keeping the pastry chef around and to the chef for his excellent baking skills!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.