Citystay

4.7/5(80 Reviews) rating

3 Star Hotel locationPin

Antwerp, Flemish Region

1/98

About hotel

Location: With a stay at Citystay in Antwerp (Old Town), you'll be steps from Butcher's Hall and Steen Castle. This hotel is 0.3 mi (0.4 km) from Antwerp Market Square and 1.1 mi (1.8 km) from Antwerp Zoo.Rooms: Make yourself at home in one of the 7 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Butcher's Hall - 0.1 km / 0.1 mi
Steen Castle - 0.1 km / 0.1 mi
St. Paul's Church - 0.2 km / 0.1 mi
Antwerp City Hall - 0.3 km / 0.2 mi
Antwerp Market Square - 0.3 km / 0.2 mi
Cathedral of Our Lady - 0.4 km / 0.3 mi
St. Carolus Borromeus Church - 0.5 km / 0.3 mi
University of Antwerp - 0.6 km / 0.4 mi
Green Square - 0.6 km / 0.4 mi
Plantin-Moretus Museum - 0.7 km / 0.4 mi
Antwerp Flea Market - 0.7 km / 0.4 mi
Farmers' Tower - 0.8 km / 0.5 mi
Museum Aan de Stroom - 0.8 km / 0.5 mi
Nationalestraat - 0.8 km / 0.5 mi
ModeMuseum - 0.9 km / 0.5 mi

The nearest airports are:
Antwerp (ANR-Antwerp Intl.) - 6.9 km / 4.3 mi
Brussels Airport (BRU) - 46.2 km / 28.7 mi

The preferred airport for Citystay is Brussels Airport (BRU).

Amenities: Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless Internet access and concierge services.Business Amenities: Featured amenities include express check-out, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Multilingual Staff

Smoke-free property

Airport shuttle service

Show all Amenities

General Amenities

Multilingual Staff

Smoke-free property

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 2.97 per person, per night.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. The host will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 2.97 per person, per night.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

₹11,940

₹15,780

24% OFF

+ ₹1,511 taxes / night

Earn 134 Reward Points

Flat ₹1,921.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹11,940

₹15,780

24% OFF

+ ₹1,511 taxes / night

Update Price

Earn 134 Reward Points

Flat ₹1,921.50 off included with coupon INTSTAY

Amenities

Location

Burchtgracht, Antwerp, Flemish Region, 2000

View on Maps

Ratings & Reviews

4.7/5

80 Ratings

Yenlin Hu

4/5

22 Oct, 2023

Had 2 double beds, perfect for 2 couples +/- small children. No TV or any other amenities except tea and coffee making facility. Very basic, clean and close to the centre.

Robert Walker

5/5

3 Jan, 2023

Spacious rooms, very well serviced, comfy bed and a big shower head. Very centrally located to the square but also in a quieter part, so we didn’t experience any noise when sleeping. Friendly host that even carried out suitcases to the room. Highly recommend.

Damien Rebel

5/5

9 Apr, 2023

We had a super stay here. Rooms were nice and clean, easy access and no stress of losing your key with the code access! Would recommend and stay again.

Clare Gregg

5/5

3 Dec, 2022

I mistakenly booked the wrong year for our stay and didn’t realise until the day we were travelling! Although the policy was no refund (but we could amend booking) they couldn’t accommodate us as they were fully booked, so they agreed to refund. Outstanding customer service with very swift responses to queries. If we return to Antwerp this will be my first choice for accommodation. Thanks again!

Yenlin Hu

4/5

22 Oct, 2023

Had 2 double beds, perfect for 2 couples +/- small children. No TV or any other amenities except tea and coffee making facility. Very basic, clean and close to the centre.

Robert Walker

5/5

3 Jan, 2023

Damien Rebel

5/5

9 Apr, 2023

We had a super stay here. Rooms were nice and clean, easy access and no stress of losing your key with the code access! Would recommend and stay again.

Clare Gregg

5/5

3 Dec, 2022

Gábor Fonyó

5/5

22 Jul, 2023

Outstanding. Far enough from the noise of the main squere, but close enough to just walk. Everything automated. Nice room.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.