Comfort Inn Cairns City

3.9/5(339 Reviews) rating

4 Star Hotel locationPin

Cairns, Queensland

1/79

About hotel

Immerse yourself in the best of Cairns at Comfort Inn Cairns City, a 4-star hotel nestled in the heart of the bustling city. With top ratings from the Australian Star Ratings Agency, our property guarantees a delightful and restful stay for all guests at affordable Comfort Inn Cairns City room rates. Our prime location at 183-185 Lake St, Queensland 4870, Australia makes it easy for guests to reach us. Choose from our selection of 53 spacious and luxurious rooms, equipped with modern amenities such as a refrigerator, flat-screen TV, and complimentary Wi-Fi to keep you connected during your stay. Wake up to stunning views of the magnificent Great Barrier Reef or take a leisurely walk to the Cairns Esplanade, just a short stroll away. Discover all that this vibrant city has to offer with top attractions within easy reach from our hotel. Visit the renowned Cairns Private Hospital or treat your little ones to a fun day at Muddy's Playground. For a taste of local arts and culture, the Cairns Performing Arts Centre is just a few steps away. After a busy day of exploring, unwind in our peaceful terrace and garden areas. Stay connected with family and friends using our complimentary Wi-Fi or take advantage of our convenient laundry services. Business travelers can take advantage of our express check-out and luggage storage options. Plus, we offer free parking for all guests for added convenience. Indulge in delicious Asian-inspired cuisine at our on-site restaurant or grab a quick bite from our snack bar and deli. Relax with a refreshing drink at the bar/lounge, the perfect way to end a day in Cairns. For a truly satisfying stay, start your day with a scrumptious full breakfast at our restaurant, served daily from 7:30 am to 10:30 am. Located just 6.1 km from Cairns International Airport, Comfort Inn Cairns City is easily accessible for all travelers. Experience the lively and vibrant atmosphere of Cairns while enjoying affordable Comfort Inn Cairns City room prices, excellent amenities, and a prime location. Book Comfort Inn Cairns City online today and discover the best of Cairns!

Highlights

• Located in the heart of Cairns, near the famous Cairns Esplanade. • Australian star rating agency has awarded this property a star rating. • Variety of room types to suit all travelers, including luxury, boutique, and budget options. • Within walking distance to Cairns Private Hospital and Cairns Esplanade. • Only 0.3km from Cairns Base Hospital and 0.6km from Cairns Performing Arts Centre. • Rooms feature modern amenities and complimentary WiFi. • Minutes away from popular attractions like the Great Barrier Reef, St. Monica's Cathedral, and Muddy's Playground. • Easy access to public transportation, with the nearest airport only 6.1km away. • Enjoy complimentary WiFi, a terrace, and garden on-site. • Business amenities available for business travelers, such as express check-out and laundry facilities. • On-site restaurant and bar/lounge serving delicious meals and drinks. • Full breakfast available daily for a fee.

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Smoke-free property

Snack bar

Vending machines

Terrace

Concierge desk

Banquet Facilities

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Smoke-free property

Snack bar

Vending machines

Terrace

Concierge desk

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and mobile payments; cash is not accepted.

Mobile payment options include: Google Pay and Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and window guards.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The front desk is open during the following times: Monday - Friday: 8:00 AM - 5:00 PM.

Saturday - Saturday: 9:00 AM - 4:00 PM.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and mobile payments; cash is not accepted.

Mobile payment options include: Google Pay and Apple Pay.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and window guards.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The front desk is open during the following times: Monday - Friday: 8:00 AM - 5:00 PM.

Saturday - Saturday: 9:00 AM - 4:00 PM.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹7,317

₹7,897

7% OFF

+ ₹736 taxes / night

Earn 80 Reward Points

Select Rooms

OPTION 1

Refundable

₹7,317

₹7,897

7% OFF

+ ₹736 taxes / night

Update Price

Earn 80 Reward Points

Amenities

Location

Lake St, Cairns, Queensland, 4870

View on Maps

Ratings & Reviews

3.9/5

339 Ratings

Claudia O'Callaghan

1/5

5 Jan, 2024

I had two stays at the Comfort Inn, No issues the first time, but on the second trip which was only for one night when I filled the kettle with water, black mould started floating in the water. I called reception and they brought me a new kettle to swap. The same thing happened with the new kettle though not as bad as the first. I called reception again and was told that they had no more kettles. I asked if she could bring me some cleaning supplies (there were none in the room) so I could clean it. Reception said they couldn't do this and nothing could be done until the housekeeper came tomorrow, by which time I would already be checked out. I discussed this with the manager when I went to check out and was told there were a bunch of new kettles that had been delivered because of this issue and that they had been having trouble with the receptionist. I was given an apology but nothing else. After a long couple of days of travelling, all I wanted was a cup of tea at night and cup of coffee in the money. I understand that mistakes happen, things get missed in cleaning and this is a budget motel, but for $180/ night I would expect that they could have made a better effort to make it right or at least have found some dishwashing liquid and paper towel. I have never left a negative review anywhere before, but not having a kettle is something that means I would never go back.

Tess Dellagiacoma

2/5

3 Jan, 2024

This is a 2-star hotel, so don't be misled. Overpriced. Small, rather warm pool, but it was very clean. Restaurant was closed ( off-season) Nowhere to dry swimwear and towels in the room or communally. (You can't tumble dry swimwear every day) Power points in very inconvenient places. They've added a bed where a kitchen bench used to be, so we had to use the ironing board as a space to keep snacks and make a cup of tea. Ridiculous. No shelf space or drawers for clothes. Small space for hanging clothes.

Deeps

4/5

22 Sep, 2023

Rooms are little outdated However clean rooms, Toiletries provided Towels and rest of room amenities were good. We didn't like interiors as it was too confining for us. If you seeking ventilated and with view then this is not the one. It was worth the price though Staff is friendly Laundry is old style dryer and washer as well.

Claudia O'Callaghan

1/5

5 Jan, 2024

Tess Dellagiacoma

2/5

3 Jan, 2024

Deeps

4/5

22 Sep, 2023

Joey Attard

3/5

13 Oct, 2023

Not the best, not the worst I have stayed in, the rooms are a little dated but clean. The shower head in 201 definitely needs to be changed lol. Over all its clean, good service with a fantastic Chinese restaurant on site. The food and service there is fantastic.

Prajwal k.c

1/5

17 Nov, 2023

Average and old room. Sandra, who was supposed to be emergency caretakers, was so rude when we called her. If you dont like to receive calls, then dont hang your number there. Better give all the information before you hand the keys. She was so rude.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.