Comfotel GRN

I've only just checked in and can say I'm stunned at how poor it is. Beware you have to pay on arrival by cash or card even if you book online. The room was booked by my company and they refused to take payment over the phone. Room for 1 person isn't big enough to swing a cat in, heating in the room is off central heating which isn't even on in winter. Signs of a water leak on the ceiling. There is a small fridge in the room, but this wasn't plugged in and has rusted to the point of needing to go for scrap. For the price paid per night it would have been cheaper to go else where.

So, I better start from the beginning… We arrived at the sister hotel (you have to check in a few doors down at Comfotel Blu) and walked past a man sat on the step outside the hotel drinking a can of Stella, we waited outside for about 5 minutes before said man shouted to a woman down the road to tell her we were waiting, he then shouted to tell us they wouldn’t be long, after another 5 minutes had passed we were let in by a very quiet man who proceeded to check us in and take payment in total silence. He told us to take a photo of the Wi-Fi password and told us our room (room no.13). The room we checked into looked absolutely nothing like the pictures, there was no headboards, a terrible paint job, a dirty blue desk and a filthy TINY bathroom. The mini fridge didn’t work, the curtains were two different lengths, mattresses too big for the bed bases and hanging over. Two plug sockets in the middle of the beds but one didnt work, someone else’s food wrappers down the back of the bed. We checked for bed bugs as we’d read the previous reviews however the mattresses looked new and so no sign of bed bugs… although there was a questionable stain on one of our sheets. The beds were reasonably comfy, not £200 for two nights comfy though… the carpet was dirty, everything was so unclean and the bathroom smelt like mould. No mould could be seen though. Just limescale and grot, a lot of it. The room was ridiculously hot due to the weather so we were pleasantly surprised to have a huge fan to help us keep cool. That was very much appreciated. However the rest of our stay was less than satisfactory. The first night none of us slept, the noise was unbearable, I don’t know who or what they had in the rooms surrounding us but they sounded like they were going to come through the ceiling ALL NIGHT. Doors banging, stomping on the floors, knocking, more banging. Accompanied by the constant sirens every few minutes outside. We were exhausted the next day but were at a festival so didn’t stay in the room. When we got back around midnight we got straight into bed and luckily had a better nights sleep… however early the next morning (7am) once again banging and clattering, doors slamming etc. Checkout is 11-11.30am so we had a little bit of time to kill after we’d packed our stuff to leave. My friends and I decided to sit down on our beds and chill out for half an hour before we left (this was at 10.20am) so we put the ‘do not disturb sign on the door’ - at 10.30 we were surprised as the blonde lady the man shouted at the day earlier let herself into our room to ask us when we were leaving!!!!!! She opened the door with her key card, stood there and asked us questions like when are you leaving? Do you need anything? Etc. she was friendly enough but I have never ever had anyone management or otherwise let themselves into my hotel room before. Luckily no one was getting dressed or showered!!! We felt so uncomfortable after that so we checked out and left. We won’t be returning, horrendous stay in a room that couldn’t look more different from the pictures if it tried!!! Not worth the £196.20 we paid!