Conrad Hangzhou

4.4/5(12 Reviews) rating

5 Star Hotel locationPin

Hangzhou, Zhejiang

183

1/183

About hotel

Located at the bustling center of Hangzhou city, discover the epitome of luxury and comfort at Conrad Hangzhou - a 5-star hotel perfect for everyone. Centrally nestled in the Jianggan district, our hotel provides a convenient and accessible location for all travelers. Immerse yourself in the vibrant culture at Wushan Night Market, a food haven, or take a stroll by the renowned West Lake, famous for its picturesque views. With 306 tastefully designed and spacious guestrooms, Conrad Hangzhou caters to each and every guest with innovative amenities. Equipped with MP3 docking stations and high-speed Wi-Fi, we aim to make your stay seamless. Our en-suite bathrooms offer a spa-like experience with jetted bathtubs and soothing rainfall showerheads, ensuring you depart feeling rejuvenated. At Conrad Hangzhou, we prioritize our guests' satisfaction, which is why we have a rating system to guarantee the best stay. Whether you're a business traveler or leisure enthusiast, our hotel promises to exceed your expectations. Explore the gems of Hangzhou city with ease as our hotel is in proximity to famous attractions like Hangzhou City Planning Exhibition Hall and MIXC Mall. Enjoy various outdoor activities nearby, like Si Cheng Church and Westlake Yintai Commercial Center. Relax and unwind at our spa, offering massages, body treatments, and facials. Unleash your active side at our 24-hour health club, indoor pool, and spa tub, or make use of our complimentary Wi-Fi and concierge services. For corporate events, our hotel provides a business center and conference facilities. Indulge in culinary perfection at our three on-site restaurants or unwind with a drink at our bar/lounge. Enjoy our delicious buffet breakfast at a nominal fee, the ideal beginning to your day. For our guests arriving by car, we offer complimentary self-parking, while Hangzhou (HGH-Xiaoshan Intl.), the closest airport, is only 16.2 km away. At Conrad Hangzhou, we create cherished memories with every stay - join us for an ultimate luxury experience. Book Conrad Hangzhou online today for unbeatable room prices at 228 Xinye Road, Jianggan District310016, China.

Highlights

• Conrad Hangzhou offers 5-star luxury accommodations near popular tourist attractions • Only 5 minutes from Wushan Night Market and 14 minutes from West Lake • Free self parking, plus spa, pool, and fitness facilities • Complimentary Wi-Fi and wired internet access in guest rooms • Spacious, modern rooms with private bathrooms, mp3 docking stations, and mini bars • Near Hangzhou City Planning Exhibition Hall and Hangzhou Grand Theatre • Short drive from Hangzhou China Silk Town and Broken Bridge • Events and meetings can be hosted in hotel's 17287 square feet facilities • Concierge services and business center available • On-site dining options include 3 restaurants and a bar/lounge • Proximity to railway station and airport make it convenient for both casual and business travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

306

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Swimming Pool

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Swimming Pool

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Food & Beverages

Breakfast available

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

24-hour pool access.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

24-hour pool access.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹15,048

₹15,923

6% OFF

+ ₹2,355 taxes / night

Earn 174 Reward Points

Select Rooms

OPTION 1

Refundable

₹15,048

₹15,923

6% OFF

+ ₹2,355 taxes / night

Update Price

Earn 174 Reward Points

Amenities

Location

Xin Ye Lu, Hangzhou, Zhejiang, 310016

View on Maps

Ratings & Reviews

4.4/5

12 Ratings

L Chen

5/5

27 Sep, 2020

Great experience! Booked for my elderly grandma and parents for weekend getaway. Elegantly decorated hotel interior, extremely clean room, super friendly and highly motivated staff. They are very considerate of us, arranged afternoon tea, all you can eat breakfast until 11 am, most importantly they have a very nice birthday cake prepared for us with beautifully hand written birthday card! We are very satisfied with their service! Would definitely come again!

Erich Aebersold

5/5

22 Jun, 2019

Great Wedding Show. The most special day in your live in Luxury at Conrad Hangzhou. The preparation and organisation from the Conrad Hangzhou was amazing, the perfect selection of wedding dresses, flowers, food and not to forget the service, all together an unforgettable event. Even the terrace with the unique view that no one else can offer was part of the event and everyone lived it. Looking forward to come back and see the beautiful weddings at Conrad Hangzhou.

J CHEAH

5/5

1 Sep, 2019

Not bad. Executive lounge is awesome. Room is okay. Food are great.

L Chen

5/5

27 Sep, 2020

Erich Aebersold

5/5

22 Jun, 2019

J CHEAH

5/5

1 Sep, 2019

Not bad. Executive lounge is awesome. Room is okay. Food are great.

Chialing Chuang

5/5

23 Nov, 2019

Very Nice hotel. Worth for both long and short stay.

o myilu

1/5

12 Nov, 2023

race discrimination

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.