Conrad Macao

4.6/5(507 Reviews) rating

5 Star Hotel

203

1/203

About hotel

Discover a hidden gem nestled in the pulsating district of Cotai – The Londoner Macao. This five-star hotel is a perfect blend of luxury, convenience, and endless entertainment. Located strategically at the heart of the bustling Strip, Conrad Macao offers easy access to popular attractions like teamLab Borderless and the iconic Eiffel Tower at The Parisian Macao, all within a short 15-minute walk. Indulge in pure comfort as you relax in one of the 659 modern and sophisticated rooms. Each room comes equipped with top-of-the-line amenities including LED TVs, complimentary Wi-Fi, and plush bedding, ensuring every detail is carefully crafted to provide the ultimate experience of relaxation. Pamper yourself in the spacious and luxurious bathroom complete with a soothing tub or a refreshing shower, complimentary toiletries, and a hairdryer. For thrill-seekers, Conrad Macao is just a stroll away from The Londoner Macao and the vibrant Venetian Macao Casino. The nearby City of Dreams is a paradise for entertainment lovers, with endless options such as the lively Hard Rock Casino and the exhilarating Studio City Water Park. After a day of fun and adventure, unwind at the hotel's full-service spa or take a rejuvenating swim in one of the four outdoor pools. Fitness enthusiasts can maintain their routine at the health club and sauna. With complimentary Wi-Fi and personalized concierge services, guests can stay connected and well taken care of. For corporate travelers, Conrad Macao offers a fully-equipped business center and spacious event facilities to cater to every need. Start your day with a delicious continental breakfast at Churchill's Table, one of the five exquisite restaurants in the hotel, or simply indulge in 24-hour room service. The hotel also offers the convenience of complimentary airport and ferry terminal shuttles, making your stay seamless and stress-free. Whether traveling for business or leisure, this luxurious haven guarantees an unforgettable experience. Book Conrad Macao online today and discover a hidden paradise in the heart of Macau at The Londoner Macao, Estrada do lstmo. s/n, Macau.

Highlights

• Located in the heart of Cotai, with easy access to popular tourist attractions such as The Londoner Macao and Eiffel Tower at The Parisian Macao. • Only 6.4km from Macau International Airport, with convenient complimentary airport shuttle service. • Business-friendly amenities including a business center and free newspapers. • Luxurious rooms with amenities such as complimentary Wi-Fi and LED TVs. • Relax at the full-service spa or take a dip in the 4 outdoor swimming pools. • Multiple gourmet dining options, including international cuisine at Churchill's Table. • 62100 square feet of event space and a conference center, perfect for business functions. • Free ferry terminal shuttle service for convenient transportation options.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

659

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Shops and commercial services

Designated Smoking Areas

Concierge desk

Banking services

Sauna

Shopping mall

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Shops and commercial services

Designated Smoking Areas

Concierge desk

Banking services

Sauna

Shopping mall

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MOP 1000.00 per night.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MOP 1000.00 per night.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

₹27,207

₹28,622

5% OFF

+ ₹3,724 taxes / night

Earn 309 Reward Points

Select Rooms

Deluxe Room, 1 King Bed, View (Eiffel Tower)

560 sq.ft (52.03 sq.mt)

Smoking policy – non-smoking available

Minibar

Safe

Desk

Free toiletries

Room Service

Dining table

Coffee machine

Bathtub or shower

Bidet

Slippers

Private bathroom

Hairdryer

Housekeeping - daily

Air conditioning

Ironing Services/ board

See All

OPTION 1

Refundable

₹27,207

₹28,622

5% OFF

+ ₹3,724 taxes / night

Update Price

Earn 309 Reward Points

Amenities

Location

Estr do Istmo, Cotai

View on Maps

Ratings & Reviews

4.6/5

507 Ratings

Kilian Xa

5/5

24 Nov, 2023

The Conrad Macao is located strategically between Londoner and Parisian. + It has outstanding views from the rooms on both sights. The rooms are spacious. + Service was just perfect, as I know it from the brand Conrad: very friendly and helpful! + Good sauna and pool area. + Everything is very clean and well maintained. + The SPA service is very good. - The SPA prices are massively overpriced

Jess Lim

5/5

28 Nov, 2023

I received the best service among Hilton. All the staff were kind and the room was always in the best condition. The location is also good for sightseeing. The pool is nice, and the staff always answer with a smile. Thanks to you, Macao has improved and I will visit again. I'm going to Conrad at that time, too.

Jihee Lee

5/5

28 Dec, 2023

Very recommended. Room is big, luxurious, and clean. This hotel is connected with londoner and others, which are very convenient. shopping shops are in. Service is nice. But 1thing is not valuable is breakfast. so long queue. I think they have to get vouchers with other restaurants so that guests who payed a lot for breakfast don’t need to wait for long time.

M Li

4/5

29 Dec, 2023

We had a wonderful experience mainly for the staff. Two thumbs up to Ada and Cali for the warm hospitality before we checked in. Their arrangement preparing for our arrival was truly amazing. During the check in time, Robynn did an excellent job making us feel welcome and well taken care of. Really appreciated it. The most disappointing part was the breakfast time when we had to line up for almost 50 mins. This is truly unacceptable. Some guests lost their patience and yelled at the staff. I felt sorry for both of them. It did affect our dining mood and hope that the management could looked into the problems. During the breakfast time, since we still had to line up for food, some guests tried to skip the lines. I won't call this a luxury hotel. It is a big hotel but does not have much to do around the hotel.

Kiu H

5/5

29 Nov, 2023

The service was amazing! The teams go out of the way to make our stay comfortable, well beyond our expectations. As an example, the housekeeping team would even make effort to tie our laptop and phone charger wires so that the table is tidy. The gentleman by the swimming pool (with glasses) was exceptional - he would would a plastic bag when I was carrying too many things after swimming or chase after kids to wrap them in a tower - small gesture that make a big difference. When we asked for baby cot and other baby items, these things came super fast (compared to other hotels where I have to chase a few times to get a cot) My only criticism is the crazy queue at the breakfast hall (shared with other hotels) - one day 1, I was queuing for 20 mins to have a 10 mins breakfast. It felt like the staff were performing immigration checks before anyone could get a breakfast. I was asked by 2 different people if i am dining alone. On day 2, I was queuing for 45 mins with 2 small children to get to the breakfast hall!!! Really ridiculous and I hope management improve on this. Nevertheless, given the rest of the stay was so pleasant and other teams went out of the way, I didnt want to penalize on the rating, hence giving 5 stars.

Kilian Xa

5/5

24 Nov, 2023

Jess Lim

5/5

28 Nov, 2023

Jihee Lee

5/5

28 Dec, 2023

M Li

4/5

29 Dec, 2023

Kiu H

5/5

29 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.