Conrad Makkah

4.5/5(7.16K Reviews) rating

5 Star Hotel

186

1/186

About hotel

Escape to luxury and comfort at Conrad Makkah, a premier 5-star hotel located in the prime area of Ibrahim Al Khalil21955, Saudi Arabia. Just a short 2-minute walk from the breathtaking As-Haabee Exhibition and a leisurely 14-minute stroll from the stunning Alkhalil Courtyard, our hotel boasts a strategic location with easy access to the city's top attractions. Featuring 438 spacious and well-appointed rooms, equipped with modern amenities like LCD TVs, complimentary high-speed wired and wireless internet, and premium TV channels, our hotel offers affordable accommodations suitable for all types of travelers. Each room also has a private bathroom with a separate bathtub and shower, complete with invigorating rainfall showerheads and complimentary toiletries. Our dedicated housekeeping team ensures that your room stays clean and comfortable throughout your stay. Indulge in our fabulous leisure facilities, including a state-of-the-art fitness center, serene spa, and refreshing outdoor pool, perfect for taking a break and relaxing. Our hotel also offers fully-equipped meeting rooms and a business center for corporate travelers. When it comes to dining, you'll be spoilt for choice with our four delectable restaurants serving up mouth-watering international cuisine. And for a more intimate dining experience, our 24-hour room service is just a call away. Enjoy additional perks such as complimentary high-speed wifi, attentive concierge services, and well-stocked gift shops and newsstands, making your stay even more convenient and hassle-free. For guests arriving by car, we offer parking at an additional charge, and the King Abdulaziz International Airport is just 97.2 km away for those traveling by air. Book Conrad Makkah Online and experience the perfect blend of comfort and luxury at our centrally located hotel. Let us pamper you on your next journey to Conrad Makkah room prices, where every stay is an unforgettable experience.

Highlights

• Prime location: Central Mecca, 2-minute walk to As-Haabee Exhibition, 14 minutes on foot to Alkhalil Courtyard • Luxury 5-star hotel with 438 modern and air-conditioned rooms • Premium amenities: complimentary Wi-Fi, LCD TVs, laptop-compatible safes • Proximity to Great Mosque of Mecca (1.9 km), King Fahad Gate (1.5 km), and Kaaba (1.8 km) • Nearby popular tourist attractions like Al Hijaz Mall (3.4 km) and Masjid e Taneem (4.5 km) • Ideal for both business and leisure travelers • Nearest airport: King Abdulaziz Intl. Airport - only 97.2 km (60.4 mi) away • On-site amenities: complimentary Wi-Fi, concierge services, gift shop, 24-hour room service • Business-friendly amenities: complimentary wired Internet, business center, meeting rooms • Dining options: 4 restaurants serving international cuisine, 2 coffee shops/cafes, daily buffet breakfasts available.

Quick Facts

Check-In

4:00 PM

Check-Out

12:00 PM

Rooms

438

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Accessible parking

Designated Smoking Areas

Concierge desk

Banking services

Breakfast available

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Accessible parking

Designated Smoking Areas

Concierge desk

Banking services

Food & Beverages

Breakfast available

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

No alcohol allowed onsite.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No alcohol served onsite.

Special check-in instructions

Couples wishing to share a room must provide proof of marriage..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Alcohol is not served or permitted at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

No alcohol allowed onsite.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No alcohol served onsite.

Special check-in instructions

Couples wishing to share a room must provide proof of marriage..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Alcohol is not served or permitted at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹17,357

₹18,828

8% OFF

+ ₹3,591 taxes / night

Earn 209 Reward Points

Select Rooms

OPTION 1

Refundable

₹17,357

₹18,828

8% OFF

+ ₹3,591 taxes / night

Update Price

Earn 209 Reward Points

Amenities

Location

Jabal Omar, Mecca, 21955

View on Maps

Ratings & Reviews

4.5/5

7.16K Ratings

Ammar Alkhateeb

3/5

1 Jan, 2024

Conrad Hotel Stay Review - December 2023 During my recent stay at Conrad Hotel, I encountered a mix of positive and negative experiences. Here’s an overview: Pros: • Exceptional Customer Service: The staff at Conrad Hotel were remarkable in their service. Their welcoming and smiling demeanor added a warm touch to our interactions. • Apologies and Responsiveness: I appreciated their readiness to apologize and address issues when necessary. • Accommodation for Additional Requests: The hotel showed flexibility in allowing for additional needs, which was a positive aspect of their service. • Premium Breakfast Buffet: The breakfast buffet was a standout feature, offering a premium selection. • Efficient In-Room Dining: The in-room dining service was not only fast but also provided delicious food with a variety of healthy choices. Cons: • Delayed Room Availability: The check-in process was notably prolonged. It took one and a half hours to access our first room and an additional hour for the second room, resulting in significant inconvenience. • Room Allocation Issues: Despite the promise of assigning both rooms on the same floor, they were unexpectedly placed seven floors apart. • Slow Checkout Process: During checkout, there was a noticeable delay in service, as it took an hour to have our luggage brought out to the reception. Overall Assessment: The Conrad Hotel stands out for its high costs, which sets an expectation for premium service. However, during my stay, there were several operational inefficiencies that did not align with the expected standard of service for the price paid. While the customer service was excellent in terms of attitude and responsiveness, the logistical aspects such as room readiness and checkout efficiency fell short of expectations.

Shoaib Naeem

5/5

8 Jan, 2024

I want to highlight the excellent service of this hotel. The staff, specifically our housekeeper, Nisar, did a very great job with housekeeping. He was always prompt and always attended to us whenever we needed towels, blankets or any other necessities. Great service and definitely would recommend! Keep up the great work Conrad!!

Tea

2/5

24 Dec, 2023

Food is overly expensive. I had a seafood pizza that costed 80 riyal, bland, tasteless. The room was smelly and the carpet was stained. The public restroom was filthy. The service is good. The staff were hospitable. The hotel policy is an absolute nightmare. I paid a deposit for two rooms for three days and wanted to cancel the reservation for their overpriced stay. I had to go back and forth going through paperwork for two hours. If you do not pay 1,800 riyal per room for a night then you do not get the deposit of reservation which is 3,700 riyal. Basically holding your money hostage. I suggest going to Hyatt Regency and save yourself a headache.

Ghostman Scafr

5/5

4 Dec, 2023

I literally think this is the best hotel in Mecca, in regards to room size, services provided and value for money I really enjoyed the access to executive lounge. I don’t even need to buy lunch and dinner because I have it all and it comes with same price I paid for my room. The only downside is the internet service but am sure they will work on it. Also they can add more options for the breakfast buffet. Other services make up for these shortfalls. Putting into mind that know hotel is perfect. Will I lodge there again ✅ Thank you for making my first Mecca experience superb

Zahid Reza

5/5

5 Dec, 2023

One of the best 5 stars hotels we have ever stayed. Conveniently located very close to Kabah which made our umrah easy to perform. This hotel is connected to other 5 star hotels, retail stores and restaurants and they can be reached by walking. The staff of Conrad from reception personnel to restaurant employees, housekeeping staff, security guards are very friendly and helpful. We felt like we were their preferred guests. We strongly recommend this hotel. Breakfast buffet is awesome. We loved it. We plan to stay at Conrad in near future.

Ammar Alkhateeb

3/5

1 Jan, 2024

Shoaib Naeem

5/5

8 Jan, 2024

Tea

2/5

24 Dec, 2023

Ghostman Scafr

5/5

4 Dec, 2023

Zahid Reza

5/5

5 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.