Cosy 1 Bedroom Apartment In South West London

I did not have the best experience with Refresh, and it has left me with very mixed feelings. Did the work get done? Yes, I am fairly happy with the result and it looks more or less how I expected. Overall the quality is good, however the feeling I am left with is that Refresh, at least during my project, took on far too much work, and was nor able to commit consistently to maintain a good pace on site. The team working on my property changed 3 times over the course of the project, which caused delays and confusion. Despite providing as much clarity as possible at the beginning of the project, the timeline estimation was way off, and shifted several times. My major complaint was their so-called 'variations'. I felt like on separate occasions I was almost cheated out of significant amounts. On one instance almost £800 were quoted for replacing the Soil Vent pipe which Refresh removed as part of the external renovation of the extension. This is because the plumber wanted to use a very expensive valve to reduce the height of the pipe, which I never asked for. A local handyman replaced the pipe for £60. On a separate occasion, when I had to move into my unfinished house due to the delays in the project, I demanded that Refresh delivered a functional bathroom as stipulated on the timeline as a prerequisite for the release of payment. Upon moving in, I found no hot water in the shower. I requested this be addressed before the release of payment and was told it would cost an additional £1000 as a variation. When I hilighted this was unreasonable and borderline a scam, Saleem proceeded to shout at me on the phone, very unprofessionally, accusing me of being dishonest for withholding £3k, for less than a week on a nearly £300k project, already months behind schedule. A plumber who came to fix a leak the following days was able to address this issue in 5 minutes, free of charge, by adjusting a hidden valve with an Allen key, reinstating hot water instantly. These kind of miscommunication and behaviours make me reluctant from recommending Refresh for large projects like mine, as the process was not at all pain free. I will say that in bursts I experienced good commitment and communication form Sam (the project manager), and at times my concerns felt heard. However this is contrasted by silent spells and lack of clarity over responsibilities and money, which frankly tips the scales for me.

Very happy with the renovation of my bathroom. Saleem and Sam were very efficient and responsive. Fitters also did a great job at keeping the inconveniences to a minimum - they were very comprehensive, clean and professional. It was a great experience and I highly recommend this company.