Crown Regency Hotel and Towers

3.8/5(2.69K Reviews) rating

4 Star Hotel

128

1/128

About hotel

Indulge in the vibrant and lively city of Cebu while staying at the luxurious 4-star Crown Regency Hotel and Towers. Our prime location at Tower 1, Fuente Towers, Brgy Santa Cruz, President Osmena Boulevard, Cebu6000, Philippines provides easy access to top attractions and key tourist spots. Situated just a few steps from Robinsons Plaza and a short walk from Osmeña Fountain Circle, you'll have the best of Cebu at your fingertips. Plus, with Mactan - Cebu Intl. Airport only a short drive away, getting to our hotel is a breeze. Our hotel offers a variety of spacious and modern air-conditioned guestrooms designed with your ultimate comfort in mind. Stay connected with complimentary wired and wireless internet and enjoy cable programming for entertainment. Our private bathrooms are stocked with complimentary toiletries and hair dryers for your convenience. With additional amenities like safes and complimentary bottled water, a peaceful night's rest is guaranteed. Pamper yourself at our on-site spa that offers indulgent massages, body treatments, and facials. Take advantage of our recreational facilities, including an indoor pool, spa tub, and a happening nightclub, for a perfect way to unwind. For business travelers, our fully-equipped business center and express check-in will make your stay seamless and stress-free. Plus, with complimentary wired internet access, concierge services, and gift shops/newsstands, you'll have everything you need for a successful trip. Start your day on a high note with a delectable buffet breakfast from 6 AM to 10 AM at one of our four restaurants, including the renowned Wang Shan Lo. Need a quick energy boost? Head to one of our two coffee shops/cafes, or relax at our poolside bar or one of our three bars/lounges with a refreshing drink in hand. Discover unparalleled comfort and convenience at Crown Regency Hotel and Towers Cebu. Our hotel is the perfect destination for affordable accommodations suitable for a variety of travelers. Book Crown Regency Hotel and Towers Cebu room prices online and enjoy a truly remarkable stay. Whether you're visiting for business or seeking an unforgettable leisure escape, we have everything you need for a memorable trip.

Highlights

• Located in the heart of Santa Cruz in Cebu, steps away from Robinsons Plaza • 4-star hotel with 300 air-conditioned guestrooms, offering complimentary Wi-Fi and wired internet access • Spa, indoor pool, and hot tub for ultimate relaxation • 4 onsite restaurants, 2 coffee shops/cafes, and 3 bars/lounges for delicious meals and drinks • Tourist attractions such as Osmeña Fountain Circle (0.3km), Mango Square (0.5km), and Colon Street (1.3km) within walking distance • Distance of 13.9km from Mactan - Cebu Intl. Airport and 0.5km from Cebu Railway Station • Ideal for both casual and business travelers with a business center, express check-in, and concierge services available • Budget-friendly option with free self-parking and airport shuttle (surcharge during limited hours) • Additional amenities include a nightclub, gift shops/newsstands, and recreational facilities for guests to enjoy.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

300

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Snack bar

Bell staff/porter

Accessible parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Indoor pool

Sauna

Children's Pool

Nightclub

Pool Table

Breakfast available

Coffee/tea

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Snack bar

Bell staff/porter

Accessible parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Indoor pool

Sauna

Activities

Children's Pool

Nightclub

Pool Table

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

No cribs (infant beds) available.

Special check-in instructions

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

No cribs (infant beds) available.

Special check-in instructions

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Osme�a Blvd, Cebu, 6000

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Ratings & Reviews

3.8/5

2.69K Ratings

Eric Garner

4/5

17 Dec, 2023

Overall I had a comfortable stay. I spent so little time in the hotel b/c I was always out; but location was good for everything I was doing. The hotel does need a restoration & updating. Some floors are not in use anymore it seemed. From the locals it used to be the spot to stay prior to the typhoon that hit a couples years ago.

Patrick Argao

5/5

24 Oct, 2023

I used to adore this Hotel before and I did not imagine I'd be able to stay here! I stayed here for 9 days. The facilities is OK!!!! The heater is just funny because there's a specific timeframe it will work. The staff is amazing!!! Very friendly and accommodating. They'd say Hi and very customer service friendly. You'll seldom feel nor experience good customer service in the Philippines most specifically in Cebu but they were properly and professionally trained! I will definitely recommend this Hotel to friends or whoever since the price is highly affordable but it's people are what makes this Hotel top notch!!!!

Chris

1/5

15 Jan, 2024

I don’t leave reviews often. I’ve stayed at an overwhelmingly amount of hotels the last few years and this will be the first time I feel the need to leave a negative review. They have terrible unusable WiFi which makes me regret not getting an Airbnb. Their AC is great but their shower is not warm whatsoever. They don’t allow you to bring outside food or drinks into the hotel and they charge 150 PHP for sodas and drinks lmao. Their buffet looked great at first but their food was cold. I couldn’t finish my plate because nothing tasted good. I have no idea how this place is considered a “4 Star” hotel.

Arthur Dean

2/5

10 Dec, 2023

My recent stay at the Crown Regency in Cebu City was below expectations. The pool was closed throughout my visit, a major letdown considering it's a highlight for many travelers. The breakfast buffet, notably pricey, lacked basic items like eggs, diminishing its value. Room comfort was another concern, with ineffective temperature control leading to a persistently hot environment. Additionally, the limited availability of hot water during the day was inconvenient. These aspects, I believe, need attention for a better guest experience.

Gian Muhlbach

1/5

18 Dec, 2023

I had booked a stay here with my family, but unfortunately, a typhoon hit and they couldn't make it. When I asked for a refund, they refused. It was pretty disappointing because the circumstances were beyond our control. I understand that hotels have policies, but it would have been nice if they showed some flexibility in this situation. Just wanted to give you a heads up in case you ever find yourself in a similar situation. They also had called me at 3:44am in the morning which was so disrespectful. I cannot recommend a place with such bad service.

Eric Garner

4/5

17 Dec, 2023

Patrick Argao

5/5

24 Oct, 2023

Chris

1/5

15 Jan, 2024

Arthur Dean

2/5

10 Dec, 2023

Gian Muhlbach

1/5

18 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.