Crowne Plaza Festival City, an IHG Hotel

4.7/5(5.00K Reviews) rating

5 Star Hotel locationPin

Dubai, Dubai

Crowne Plaza Festival City, an IHG Hotel primary_image

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About hotel

Experience the unparalleled wonders of Dubai at the exquisite Crowne Plaza Festival City, an IHG Hotel. Situated in the heart of the city, this 5-star haven offers a perfect blend of convenience and luxury, ensuring an unforgettable stay. Step into our 316 meticulously designed guestrooms, thoughtfully crafted to make you feel right at home. Immerse yourself in the opulence of minibars and plasma televisions, providing endless entertainment at your fingertips. Stay seamlessly connected with complimentary wireless Internet access, while the private bathrooms, adorned with complimentary toiletries and bidets, offer a sanctuary of comfort. With daily housekeeping, your stay is guaranteed to be clean and comfortable, leaving you free to revel in the splendors of Dubai. Venture beyond the hotel's doors and discover a world of captivating attractions just a stone's throw away. Immerse yourself in the rich history of Dubai Creek, or tee off at the prestigious Dubai Creek Golf & Yacht Club. For sports enthusiasts, the Dubai Tennis Stadium beckons with its thrilling matches. After a day of exploration, retreat to our spa, where massages, body treatments, and facials await, rejuvenating your body and soul. Alternatively, take a dip in our outdoor pool, soak in the spa tub, or work up a sweat at our 24-hour health club. For our esteemed business travelers, we offer a comprehensive range of amenities to cater to your every need. Our business center provides a conducive environment for productivity, while our limo/town car service ensures seamless transportation. With 11 meeting rooms at your disposal, hosting successful events has never been easier. Stay informed with complimentary newspapers in the lobby, and enjoy a stress-free arrival and departure with our roundtrip airport shuttle. Savor the delectable flavors of the Mediterranean at Zaytoun, our poolside restaurant offering alfresco dining at its finest. Alternatively, indulge in the comfort of your room with our 24-hour room service. Unwind with a refreshing drink at the bar/lounge or the poolside bar, immersing yourself in the vibrant ambiance. And to start your day on a delightful note, our buffet breakfast awaits, tantalizing your taste buds from 6:30 AM to 11:00 AM daily. With its unbeatable location and exceptional amenities, Crowne Plaza Festival City, an IHG Hotel, stands as the epitome of perfection for your Dubai getaway. Don't miss out on the opportunity to experience the best this vibrant city has to offer. Book now and embark on a journey of unparalleled splendor. Discover affordable accommodations suitable for a variety of people at Crowne Plaza Festival City, an IHG Hotel. Explore the wonders of Dubai while enjoying the convenience and luxury of our 5-star haven. Located in Dubai Festival City, United Arab Emirates, our hotel offers easy access to all the attractions the city has to offer. Immerse yourself in the unparalleled wonders of Dubai at the exquisite Crowne Plaza Festival City, an IHG Hotel. Nestled in the heart of the city, this 5-star haven offers a harmonious blend of convenience and luxury, ensuring an unforgettable experience. With affordable Crowne Plaza Festival City, an IHG Hotel room prices, you can enjoy the best of Dubai without breaking the bank. Book Crowne Plaza Festival City, an IHG Hotel Online and make your stay in Dubai Festival City, United Arab Emirates a breeze.

Highlights

• Centrally located luxury hotel in Dubai, 9 minutes walk from Dubai Festival City Mall • 316 guestrooms with minibars and plasma TVs, complimentary Wi-Fi • Spa, outdoor pool, and 24-hour health club for relaxation • Business amenities include a business center and 11 meeting rooms • Airport shuttle available for a surcharge, free valet parking • Nearby attractions include Dubai Creek, Dubai Tennis Stadium, and Wafi City Mall • 5.3 km from Dubai Intl. Airport, 29.9 km from Sharjah Intl. Airport • Mediterranean cuisine at poolside restaurant, 24-hour room service available

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

316

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Baby Sitting / Child Services

Children's Pool

Breakfast available

Coffee/tea

Airport shuttle service

Train Station Drop Service

Train Station Pickup Service

Transportation

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Valet parking

Terrace

Concierge desk

Banking services

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Train Station Drop Service

Train Station Pickup Service

Transportation

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Car recommended.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: AED 20.00 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is recommended for transportation to and from this property..

Contactless check-out is available.

Front desk staff will greet guests on arrival. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Car recommended.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: AED 20.00 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 7:00 AM to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is recommended for transportation to and from this property..

Contactless check-out is available.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹11,502

₹12,613

9% OFF

+ ₹2,609 taxes / night

Earn 141 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹11,502

₹12,613

9% OFF

+ ₹2,609 taxes / night

Update Price

Earn 141 Reward Points

Amenities

Location

Dubai Festival City, Dubai, Dubai

View on Maps

Ratings & Reviews

4.7/5

5.00K Ratings

Adrien Gbr

5/5

16 Jan, 2024

Subject: Excellent Stay at Crowne Plaza Hotel We recently stayed at the Crowne Plaza Hotel and wanted to express our complete satisfaction. The exceptional service provided by the entire staff greatly contributed to making our stay memorable. The varied and delicious breakfast was a pleasant surprise, and the view from the pool added a beautiful touch to our experience. The staff was always available to address our every request. We highly recommend this hotel due to its ideal location, impeccable services, and the beauty of all the facilities. Thank you for this unforgettable experience.

Rins R

5/5

28 Jan, 2024

Joshi from the front desk welcomed us warmly and was able to accommodate each and every assistance we have requested. It has been easy talking to him. Then, we had our first breakfast this morning and Joana from the restaurant’s reception and every F&B staff were more than willing to assist us in every way possible. Thank you. Overall, we love the hotel and how they treat all the customers with a smile and politeness. Will definitely be checking in again.

Jairus Cabalpin

5/5

22 Dec, 2023

We had a fantastic stay - the rooms were spacious and comfortable, the breakfast was delicious, and the hotel itself was beautifully clean and modern. But what truly made this experience stand out was the exceptional customer service. A big shout-out to CM at the reception, whose helpfulness and friendliness made all the difference. The welcoming ambiance throughout the hotel set the tone for a relaxing and enjoyable stay. The combination of comfort, friendly staff, and modern amenities has definitely left a lasting impression. We'll certainly be choosing Crowne Plaza Dubai again for future visits!

Haron Datumanong

5/5

16 Dec, 2023

I stayed at the Crowne Plaza Dubai recently and I had a fantastic experience. The hotel is beautifully decorated and the staff is incredibly friendly and helpful. My room was spacious and clean, and the views from the balcony were amazing. I especially enjoyed the hotel's pool and spa facilities. The food at the hotel was also excellent, with a wide variety of options to choose from. One aspect of my stay that truly exceeded expectations was the exceptional service from the hotel staff. Every interaction, from check-in to check-out, was marked by professionalism and genuine warmth. I'd like to give a special shout-out to the CM receptionist who went above and beyond to make my stay unforgettable. Their friendly smile, helpful recommendations, and willingness to go the extra mile made me feel like a valued guest. Their genuine care left a lasting impression and truly elevated my experience at the Crowne Plaza. Overall, I would highly recommend the Crowne Plaza Dubai to anyone looking for a luxurious and relaxing stay in Dubai.

Ruth Joy De Guzman

5/5

17 Dec, 2023

I recently had the pleasure of staying at Crowne Plaza Dubai, and I would like to express my gratitude for the outstanding service I received, particularly from the Customer Service Manager at the reception. CM exhibited exceptional friendliness and professionalism. Their warm welcome set the tone for the entire stay, creating a positive and welcoming atmosphere. They went above and beyond to ensure that the check-in process was smooth and efficient, providing all necessary information about the hotel facilities and amenities. Throughout my stay, CM remained consistently attentive, always ready to assist with any inquiries or requests. Their friendly demeanor and willingness to go the extra mile significantly enhanced my overall experience at Crowne Plaza Dubai.

Adrien Gbr

5/5

16 Jan, 2024

Rins R

5/5

28 Jan, 2024

Jairus Cabalpin

5/5

22 Dec, 2023

Haron Datumanong

5/5

16 Dec, 2023

Ruth Joy De Guzman

5/5

17 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.