Crowne Plaza Houston Galleria Area, an IHG Hotel

3.9/5(1.18K Reviews) rating

3 Star Hotel locationPin

Houston, Texas

Crowne Plaza Houston Galleria Area, an IHG Hotel exterior_detail

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About hotel

Nestled in the bustling city of Houston, Texas, the Crowne Plaza Houston Galleria Area, an IHG hotel, boasts a luxurious and convenient stay that caters to every traveler. With 207 flawlessly designed guestrooms featuring plush pillowtop beds, state-of-the-art LCD televisions, and complimentary high-speed internet, our hotel is the epitome of comfort and indulgence. Our guests can enjoy a variety of impressive amenities, including a refreshing outdoor pool and a fully equipped 24-hour fitness center, making it a perfect choice for both leisure and business travelers. Strategically located at 7611 Katy Fwy, guests can easily access Houston's most popular attractions such as the Minute Maid Park and the Downtown Aquarium within a short 10-minute drive. For those in town for work, our hotel's proximity to the George R. Brown Convention Center and the renowned MD Anderson Cancer Center, which are just 8.5 miles and 9.7 miles away respectively, make us an ideal choice. Our hotel's vibrant and energetic location also allows guests to discover the best of Houston. Explore the lush Houston Arboretum and Nature Center, shop at the trendy Uptown Park, or indulge in a shopping spree at the iconic Galleria, all located just a stone's throw away from our hotel. After a fun-filled day, unwind at our on-site restaurant, 7611 Bistro & Lounge, and savor a mouth-watering meal while sipping on a refreshing drink from our bar. Affordable luxury and convenience await you at the Crowne Plaza Houston Galleria Area, an IHG hotel. Book Crowne Plaza Houston Galleria Area, an IHG Hotel online now at affordable rates and prepare to be amazed by the unparalleled experiences that await you at our hotel. With 12,000 square feet of versatile event space, 24-hour business center, and express check-in and check-out services, we provide unmatched convenience and comfort for a variety of travelers. Discover the finest accommodations in Houston and make your stay with us a memorable one.

Highlights

• Centrally located near popular attractions such as Minute Maid Park and Downtown Aquarium • Luxury, boutique, and budget options • Ideal for both casual and business travelers • 207 guestrooms with pillowtop beds and premium bedding • Complimentary wired and wireless internet access in all rooms • Outdoor pool and 24-hour fitness center for recreational activities • 24-hour business center and event space available for meetings and events • On-site restaurant and bar/lounge for convenience • Airport distance: 28.6 km from Houston William Hobby Airport, 41.4 km from George Bush Intercontinental Airport • Railway station distance: 6.8 km from Highland Village Station • Close proximity to popular tourist attractions like Houston Arboretum and Nature Center, Karbach Brewing, and Uptown Park

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

207

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Vending machines

Bell staff/porter

Accessible parking

Banking services

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Vending machines

Bell staff/porter

Accessible parking

Banking services

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and window guards.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 50 per day.

We have included all charges provided to us by the property..

Pool access available from 6:00 AM to 11:00 PM.

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Pet Policy

Only dogs are allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and window guards.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 50 per day.

We have included all charges provided to us by the property..

Pool access available from 6:00 AM to 11:00 PM.

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Only dogs are allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹9,806

₹10,757

9% OFF

+ ₹1,513 taxes / night

Earn 113 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹9,806

₹10,757

9% OFF

+ ₹1,513 taxes / night

Update Price

Earn 113 Reward Points

Amenities

Location

Katy Fwy, Houston, Texas, 77024

View on Maps

Ratings & Reviews

3.9/5

1.18K Ratings

Gabriel V

5/5

10 Dec, 2023

Fine stay! I've stayed at this location several times over the past few months, and never had any sort of serious issue! To the contrary, everyone I've ever interacted with has been professional and friendly, and quick to help with any issue I may have. Ni Made and Britney are the staff names that I remember, but everyone was always great. The rooms I've had were clean and well maintained. The location is ideal. The restaurant on-site is also quite good. All around a great time! Will definitely be staying here again.

Charles Miller

5/5

1 Dec, 2023

The front desk is very professional and accommodating. The room was nice and clean. Just like any hotel room, it could use mire plugs for charging (the ones in the lamp won't stay plugged in they just fall out. Also, lighting could be better). The breakfast is what it is. Overall recommended

Tiffiney Campbell

3/5

2 Jan, 2024

Great location for Galleria area. It’s been about 10yrs that I’ve stayed here and I can definitely tell a difference from the warn and dated decor in the rooms. Table chairs were ripped in my room. No blankets or pillows were included in rooms with sleeper sofas. Had to request and pick up from front desk. Although they say they have Netflix on the remote and TV there is no way to access any streaming. Front desk says they only have live and cable TV. Photos on booking site aren’t updated to match the room types which is misleading. The view was horrible facing the back of the hotel AC and utilities. Could have stayed elsewhere with a nicer room and more options. Doubt that I’ll stay here again.

1/5

21 Oct, 2023

Had a truly terrible experience with my stay for my friend's wedding. We were placed in a room surrounded by rooms being renovated and the noise is unbearable. We were hoping to get a nap after our red-eye and were constantly woken up by what sounded like furniture being slammed against the walls. At one point it sounded like someone slammed into our door and we walked out to workers sitting in front of our room having coffee and it looks like rolling around in chairs. We were then woken at 7:45 a.m. by even more slamming on our walls which was just a cherry on top of a frustrating experience. We had to crawl over construction debris to get to our room and there's dust everywhere. The staff is polite but truly it feels like there's no regard for customer experience. Doubly frustrating is that my friend put out a room block for her wedding and I immediately booked the wedding night, when I called to add days they told me to book online and call back to merge the reservation. I did that and then later found out that by doing that I didn't get the free breakfast included with the wedding rooms. Further we asked last night if breakfast was available and they said yes but didn't tell us it wasn't complementary. We had breakfast the next morning with zero indication it wasn't a free breakfast until we were asked to pay $40 for powdered eggs. It would have been acceptable for a free breakfast but for $40 I could have gone to a restaurant. The hotel is far from anything at all, on a Freeway with all the noise of cars zooming by all night and is pretty run down. Overall cannot recommend this hotel - truly a terrible experience all around.

Gabriel V

5/5

10 Dec, 2023

Charles Miller

5/5

1 Dec, 2023

Tiffiney Campbell

3/5

2 Jan, 2024

Pat Riggins

4/5

11 Dec, 2023

My friends and I went to visit for a girl's trip and we booked this hotel. The service was awesome, no complaints from staff when we asked for extra blankets, towels and rags. Customer service was absolutely wonderful! Room service was superb. I have no complaints with my stay!

1/5

21 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.