Crystal Palace Hotel

4.2/5(178 Reviews) rating

3 Star Hotel locationPin

Tbilisi, Mtskheta-Mtianeti

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About hotel

Experience a truly unforgettable stay at our charming ski resort, located in the heart of Tbilisi and just a stone's throw away from the city's most iconic landmarks. Crystal Palace Hotel offers 14 impeccably-designed guestrooms, providing a comfortable and rejuvenating stay with top-of-the-line amenities such as cozy down duvets, luxurious Frette Italian linens, and a plush queen-sized bed for a peaceful night's sleep. Each room also features a private bathroom, equipped with complimentary toiletries and snug slippers, along with complimentary Wi-Fi and satellite programming to keep you entertained. Kick start your day with a delectable breakfast at our on-site restaurant, before heading out to explore the breathtaking sights nearby. Walk to the magnificent Holy Trinity Cathedral or the peaceful Metekhi Church, both conveniently located within walking distance of our hotel. For stunning views of the city, take a leisurely stroll to the nearby Aerial Tramway, just a short 0.8 km away. Immerse yourself in the rich local culture by visiting the vibrant Presidential Palace and Rike Park, also just a stone's throw away from our hotel. After a day of adventure, unwind with a night at our lively nightclub or take advantage of our other recreational facilities. Stay connected with complimentary Wi-Fi and let our tour and ticket assistance service help you plan your next adventure. To ensure a seamless travel experience, we offer express check-in, dry cleaning/laundry services, and a 24-hour front desk. For guests arriving by air, our hotel is conveniently located just 13.9 km from Tbilisi Intl. Airport, with roundtrip airport shuttle (surcharge) and train station pick-up service available. No matter the purpose of your visit, Crystal Palace Hotel caters to all your needs with ease. With a plethora of exceptional services and amenities, including a complimentary reception, daily breakfast options, and a 24-hour front desk, your stay in Tbilisi will be nothing short of extraordinary. Book now and indulge in the ultimate Tbilisi experience at Crystal Palace Hotel. Don't miss out on our affordable room rates - Book Crystal Palace Hotel Online today! Conveniently located at 10 Alexander Tsurtsumia Street0103, Georgia, our hotel is easily accessible to all travelers. Explore the city with ease while enjoying our budget-friendly Crystal Palace Hotel room prices. Live the perfect Tbilisi experience at Crystal Palace Hotel.

Highlights

• Ideally located in the heart of Tbilisi, within walking distance to major tourist attractions such as Holy Trinity Cathedral and Metekhi Church • Close to the Aerial Tramway and just a short distance from the airport and railway station (13.9 km) • Variety of guestrooms, including luxurious options with Frette Italian sheets and down comforters • Ski hotel with easy access to the slopes and a range of recreational amenities including a nightclub • Complimentary Wi-Fi, satellite TV, and private bathrooms in all rooms • Featured amenities for business travelers include express check-in and dry cleaning services • Affordable option with 24-hour room service and daily complimentary reception for casual travelers • Flexible transportation options, including an area shuttle and airport/train station pick-up services (surcharge may apply)

Quick Facts

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Accessible parking

Designated Smoking Areas

Nightclub

Breakfast available

Airport shuttle service

Train Station Pickup Service

Transportation

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Accessible parking

Designated Smoking Areas

Activities

Nightclub

Food & Beverages

Breakfast available

Services

Airport shuttle service

Train Station Pickup Service

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation..

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Maximum number of pets per room 1.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Pet Policy

Maximum number of pets per room 1.

Pets allowed.

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Amenities

Location

N10 __________ _________ ____, Tbilisi, Mtskheta-Mtianeti, 0103

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Ratings & Reviews

4.2/5

178 Ratings

Jonathon Davey

4/5

21 Dec, 2022

Location is quite good, and though the road adjacent to the hotel is indeed busy, the sound of traffic when inside was not bothersome. The room was very clean, though in need of some aesthetic maintainance, though the bathroom was absolutely fine and clean in all respects and in need of nothing else. For the price paid I'd recommend for certain.

OFW Ako

4/5

24 Sep, 2022

It's a 3 star hotel or motel. Don't expect much. If you tend not to stay in your hotel and always go outside, then this hotel is good for you. If you need a room just to spend the night and have a shower, this inexpensive hotel will suit your needs. The owner is nice and easy to deal with. The location is not as ideal since you have to walk around 10mins to reach the nearest bus stop or train station. But if you want to have some walking, then this place is fine.

Mrs. Rights

5/5

8 Sep, 2021

Budget-friendly. We enjoyed our stay in this hotel. If you are only looking for a cozy and not choosy and place to stay only to sleep this hotel will be a good choice. We enjoyed staying here and we liked that we are able to explore around by walking and enjoy the city tour with our own DIY experience! Tips on travelling: let's be humble and enjoy our trip, let us be open-minded when entering another country/culture/tradition which we are as a traveller. We are only not a visitor we need to respect what one only can offer. Let us learn not only to travel but to accept differences in each of our journeys! It will be a great and unforgettable experience! 🥰 🇬🇪

talha rehman

5/5

30 Oct, 2021

I stayed at Crystal Palace for more than a week because it is conveniently located near the Avlabari metro station, Hike Park and the Old City all of these are within walking distance. The hotel owner Kakha and his mother are both amazing and good people who are always willing to help and Kakha works 24/7. When I return to Georgia I like to stay in this hotel since it along with Kakha and his mother they make me feel as I'm in my own country surrounded by family.

Ma.Elissa Pagulayan

1/5

17 Oct, 2018

Never ever book this hotel, save your time and money. (This is gonna be a long rant about my stay) I don’t even understand why it was rated as a 3 star hotel. It doesn’t even stand a chance to 1 star hotels in Dubai. I did enjoy my overall trip to Georgia 🇬🇪, would love to come back but I just hope nobody ends up in this hotel again, here are a few points why. 1st off, the hotel was a little over 10 mins walk to the nearest metro station, Avlabari, which is nice but there are a lot of hotels/hostels near the actual tourist spots and much more closer to metro stations. So book those which are 3-5 mins away from city center or metro station. 2nd is the breakfast. It only consists of a few pieces of bread (which was cold and hard to chew), a salad, an egg, a slice of cheese and black coffee. They don’t even give you milk or cream for your coffee. 3rd is their horrible customer service. I encountered two lady receptionists during my stay. Both of them can’t speak in english. The old lady who checked me in on my first night was very nice, but the middle aged woman who works during daytime is terribly rude. On my last day, I forgot to checkout by 12pm and the receptionist was shouting at me when I came back around 3pm. Although it was indeed my fault that I didn’t checkout on time, they wanted me to pay an extra night just because of that. Good thing my driver named George from the tourist agency who came to drop me off to the airport showed up and talked to the owner and I just ended up paying 25 Gel. And 4th is the overall ambiance of the hotel. The floors are creaky, the light inside the room is so dim that its hard to move around. Toilet is a bit dirty and toiletries provided consists only of 2 packets of shampoo and 2 pcs of bar soap. So ya, there are a lot, and I mean a lot... of hotels and hostels in the heart of the city so don’t book this hotel. If you want to save money, hostels are the best way to go. They offer bed and breakfast, and you can also meet people for a cheaper rate. Please save your money.

Jonathon Davey

4/5

21 Dec, 2022

OFW Ako

4/5

24 Sep, 2022

Mrs. Rights

5/5

8 Sep, 2021

talha rehman

5/5

30 Oct, 2021

Ma.Elissa Pagulayan

1/5

17 Oct, 2018

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.