Days Inn by Wyndham Fort Lauderdale Airport Cruise Port

Absolutely filthy with rude staff. STAY AWAY! Too long didn't read; the room was filthy, they told us we didn't have the rooms we booked and were really rude about it, the room smelled like mold, water seeped out of the floor when you walked on it, the walls and doors were filthy, including brown goop that might have been feces on the inside of the bathroom door, the water from the faucets was yellow, unlike the other motel we moved to after this disaster. The city health inspector seriously needs to pay this place a visit. My parents and I tried to stay here before a cruise, my parents booked 2 rooms for us. They showed up first and I showed up later. I tried to check in with my reservation number and they said it didn't exist. I tried to understand what was going on and the desk clerk at approximately 8 pm Jan 28, 2024, told me the hotel was full and they didn't have the room we booked, and basically it wasn't her problem. Her attitude said I was wasting her time and needed to leave. She also told someone she was talking to on speakerphone or a radio to "shut up" which given how she was talking to me I thought was directed at me for a second. I think I was just interrupting her personal call though with the reservation problem that turned out to be completely her fault and fixable. So my parents have a room with 2 queen beds and say I can stay in their room. I get into their room and it's filthy. I also notice the floor is wet, then realize water is seeping out between the cracks of the cheap flooring when you step on it, which explains the mold smell. I need to use the bathroom and my mom tells me the water is yellowish-brown, sure enough the freshly flushed toilet filled with yellow-brown water. (note: the motel down the road had normal water, it wasn't a local thing) I close the door to the bathroom and notice chunks of brown gunk below the handle of the door that I didn't want to investigate further, plus the bathroom walls were covered in grime. At that point I tried to get a hold of any sort of management or support, but Wyndham's support site was email only and said it would take a couple days. Calling the hotel only got the rude front desk clerk. At that point I said, no, we are not staying here, and started shopping for a new hotel. We found one and contacted our credit card company to chargeback the Days Inn. As we were leaving I told the front desk clerk about the conditions and that we were leaving. She said that actually my parents had checked in already, which would have checked into both rooms, but they didn't check in with her (they absolutely did, she was rude to them then too, made them feel like they were inconveniencing her, she apparently just didn't remember). Anyway she says they must have the second room for us because of that. I tell her I don't care, I tell her about how filthy the room is and that water is seeping out of the floor so we aren't going to stay there. The final cherry on top, she asks what room we had, I tell her 119, she says that's one of their best... is that supposed to help things? I've worked customer service. I don't act like the entitled jerks I had to deal with, but this is probably the worst customer service I've ever seen.