Dear Hotel Madrid

4.4/5(2.85K Reviews) rating

4 Star Hotel locationPin

Madrid, Community of Madrid

142

1/142

About hotel

Welcome to Dear Hotel Madrid where luxury meets affordability. Our 4-star hotel, located at Gran Via 8028013, Spain, offers 162 elegant guestrooms featuring amenities such as iPod docking stations, plush memory foam beds with down comforters and Egyptian cotton sheets, and 32-inch Smart televisions with satellite programming. Our prime location near Gran Via Street makes it convenient for our guests to explore the city's top attractions such as Plaza de España and the Royal Palace of Madrid. With the famous Prado Museum and Plaza Mayor just a stone's throw away, our guests can immerse themselves in the cultural and historical charm of Madrid. But our hotel is more than just a prime location. We go above and beyond to provide exceptional amenities, including a seasonal outdoor pool and a breathtaking terrace boasting panoramic views of the city. Stay connected with complimentary Wi-Fi, benefit from our exceptional concierge service, and request for babysitting services. For business travellers, we offer express check-out, 24-hour front desk assistance, and a multilingual staff to cater to your needs. And for foodies craving for international cuisine, our in-house restaurant, Nice To Meet You, guarantees an unforgettable dining experience with a wide range of cocktails and refreshing drinks at the bar. Enhance your stay with a refreshing swim in our pool and sip on a drink from our swim-up bar. And don't miss our delectable buffet breakfast, available for a nominal fee, to kickstart your day with a delicious spread of dishes. At Dear Hotel Madrid, we offer impeccable service, luxurious amenities, and an unbeatable location near Gran Via Street. Book your stay with us now to experience the best of Madrid. Dear Hotel Madrid room prices are affordable for all, so don't wait any longer and book Dear Hotel Madrid online today.

Highlights

• Centrally located, steps away from Plaza de España - Princesa • Just a 10-minute walk from the Royal Palace • Sophisticated guestrooms with memory foam beds and designer toiletries • Complimentary WiFi and Smart TVs for entertainment • Seasonal outdoor pool and terrace with views of the city • Concierge services and area shuttle available • Located on Gran Via Street, near popular tourist attractions like Plaza Mayor and Prado Museum • Within walking distance of the airport (16.6km) and railway station • Ideal for both casual and business travelers with a variety of room options, including luxury, boutique, and budget • On-site dining at Nice To Meet You restaurant and swim-up bar at the poolside

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

162

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Concierge desk

Baby Sitting / Child Services

Breakfast available

Airport shuttle service

Transportation

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Airport shuttle service

Transportation

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards and cash.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from June to September..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. Some Premium and Deluxe guestrooms and Luxury Suites are equipped with terraces. Guests must request a room with a terrace in advance (surcharge applies), subject to availability.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property accepts credit cards and cash.

This property uses a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from June to September..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Pet Policy

Pets not allowed.

₹12,525

₹15,497

19% OFF

+ ₹1,133 taxes / night

Earn 136 Reward Points

Flat ₹1,951.13 off included with coupon INTSTAY

Select Rooms

Deluxe Room, Non Smoking, City View

226 sq.ft (21.00 sq.mt)

Heating

Blackout Curtains

Wardrobe/Closet

Air conditioning

Safe

Shower

Room Service

Smoking policy – non-smoking available

Ironing facilities

Soundproof

Minibar

Free toiletries

Slippers

Bathtub or shower

Private bathroom

Hairdryer

Wheelchair

Housekeeping - daily

See All

OPTION 1

Partial Refundable

₹12,525

₹15,497

19% OFF

+ ₹1,133 taxes / night

Update Price

Earn 136 Reward Points

Flat ₹1,951.13 off included with coupon INTSTAY

Amenities

Location

Centro, Madrid, Community of Madrid, 28013

View on Maps

Ratings & Reviews

4.4/5

2.85K Ratings

Mel Z

4/5

18 Jan, 2024

The hotel is in a great location! It is withing a 15 to 20 minute walk to main plazas or attractions, with plenty of restaurants, stores and supermarkets near by! Check in was a but slow, since there was a big family before us and they were just a bottleneck. It took a while doe the reception staff to acknowledge us and finally we got checked in. The rooms are beautiful, spacious, clean, comfortable, with modern decor and a large bathroom. You get a hydrsting face mask with your bathroom toiletries and your own slippers! A plus when you come from a long flight or tired! We had a high floor room with a balcony and the view was awesome! Breakfast is extra but it is super convenient with quality items, made to order eggs (from a list they provide), cheese, fruit, pastries and delicious coffee! The restaurant is on the top of the building, so you get to see the awesome view! Jorge was super nice, friendly, attentive and was happy to answer any questions we had. The staff was attentive as well. The only con - the security staff needs to be less rude and more attentive, when guests ask a question. All of the ones we encountered clearly did not want to be at work and just had a negative attitude. Something the hotel needs to check out. Overall, it was a great stay!

Roberto Iacono

3/5

21 Jan, 2024

Tltr, the hotel is overpriced and three stars should be a more appropriate rating. Excellent location, but service can be improved. The best thing about this hotel is the location and wonderful terrace bar’s view, especially at sunset. Rooms are tidy and comfortable, some of the appliances are quite noisy though, like the fridge and some random bangs during the night. The toilet was right behind the door, that’s such a weird choice. Also, it’s disappointing to see they’re using the same product for shampoo and body wash, these are the details a four star hotel should take care of. Also, the shampoo/body wash smell was quite peculiar, and I had to buy my own products because of it. We were offered a room upgrade when we checked in, which is a nice gesture, but I felt the receptionist ( I think her name was Bea) made it sound like a bribe to ensure this review was positive. So I want to talk about the service, because although the receptionists were professional and smiley, the other members of staff were quite miserable, especially the woman serving at the rooftop bar on Saturday evening. I think customer service is the most important aspect of an experience in hospitality, I would suggest making sure every member of staff understands how important their attitude is towards their guests. I am not in any way suggesting someone must be happy at all times, but I find quite unprofessional when a member of staff pulls faces when serving paying customers.

Michael Lee

5/5

20 Jan, 2024

Brilliant hotel right in the centre of Madrid. Well run, warm, beautiful decorated. The suite was very pleasant, comfy bed, practically no disturbance from the busy street below, fabulous views. Excellent amenities with a bottle of wine, coffee and tea. Good shelves for spreading out clothes and belongings and avoiding the usual hotel clutter. The staff were impeccable. We were checked in by Paula and out by Beatriz. Both were kind and helpful. They gave us brilliant recommendations for what to do and see nearby. Will definitely return. Thank you!

Sarah Bailey

5/5

28 Jan, 2024

What a wonderful Hotel. Located centrally to everything and everywhere you would want to visit during a stay in Madrid. We stayed for 3 nights. The reception team were polite, attentive and welcoming throughout our stay. With special mention to Esther. Our rooms were refreshed to a very high standard daily, and the bathroom products available were excellent. And the views from the 14th floor … just beautiful. Highly recommend to anyone needing a central location . Thank you Dear Hotel …

Mel Z

4/5

18 Jan, 2024

Roberto Iacono

3/5

21 Jan, 2024

Michael Lee

5/5

20 Jan, 2024

Ali Al Shawaf

5/5

28 Jan, 2024

Location is great, the hotel is the middle of the centre Rooms are big with modern furniture. The breakfast restaurant is at the rooftop so you can have a great view on the city while having your breakfast. Also we were lucky the Jorge served us he was so friendly and helpful.

Sarah Bailey

5/5

28 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.