Detroit Marriott at the Renaissance Center

I was here for a work trip and immediately had problems checking in. Despite a contract stating otherwise, check-in staff insisted I use my personal card to put a $200 hold on the account. Normal for an individual; against our business agreement, and they refused to fix the problem despite agreeing our company was correct. My room was entered despite putting up the privacy sign, and I found my toothbrush pushed up against the wall. There were hairs and part of a cork in the room when I arrived and visible stains on the pillow. I find that stuff minor, but it is off-putting. I woke up after two days there and my room was redolent with stale cigarette smell that permeated the area when the heat turned on. Day 3 I coughed up brown gunk as it was getting colder and the heat was on more frequently. My interactions with staff went poorly whenever I mentioned my company; at check-out, they once again tried to get my personal card information. The food vendors were lovely; all staff was super friendly, the food was decent, and the pantry area was well stocked. I'd separately give them 4 stars. However it was not enough to salvage the experience; I felt constantly at odds with hotel staff, like they were trying to catch me doing something wrong to equalize the situation. The view of Canada is lovely, and I found myself wishing I was staying across the water at the Caesar.

One of the worst experiences I’ve had with a hotel. Came here for a work conference. To start, they forced me to use a personal credit card instead of the company card I had on file. Once I obtained the physical card from my colleague the front desk refused to change it out. Extremely rude staff and first impression. Got to my room to find it hadn’t been cleaned from the previous guest. Super disgusting and the hotel staff never followed through to turn down the room. The conference I was attending was clearly being attended to by incompetent management, as it would seem they weren’t prepared to transition between events and tables weren’t prepared and ready. The facilities are in poor condition: bathroom doors broken in the public bathroom; faucets not working properly. For how expensive this place is, there is nothing redeemable about the services or facilities to justify it. Staff needs training and management seems absent. Beautiful view but that is about the most positive thing I can say.