Diamond Westlake Suites

4.4/5(796 Reviews) rating

4 Star Hotel

1/78

About hotel

Welcome to Diamond Westlake Suites, a hidden treasure in the heart of Hanoi. Escape the hustle and bustle of the city and immerse yourself in the tranquil surroundings of this luxurious 4.5-star hotel. Conveniently located near the enchanting Ho Tay Water Park and just steps away from the picturesque West Lake, this accommodation offers both comfort and serenity. Choose from 167 elegantly appointed rooms, each equipped with efficient air-conditioning, cozy fireplaces, and sleek LCD televisions. The fully equipped kitchens, featuring refrigerators, ovens, and stovetops, allow guests to prepare their own meals in style. Stay connected with complimentary Wi-Fi and enjoy entertainment options like DVD players and satellite programming. For affordable Diamond Westlake Suites room prices, book online now. Our conveniently located address at 96 To Ngoc Van, Quang An, Tay Ho District 10000, Vietnam makes it easy to reach us. Choose from a variety of activities including tennis on outdoor courts, swimming in the pool, or relaxing in the sauna. Our complimentary shuttle service within a 1-kilometer radius makes it hassle-free to explore popular attractions like the majestic Tran Quoc Pagoda and historic Ho Chi Minh Mausoleum, both just a short drive away. Business travelers will appreciate our fully functional business center and helpful amenities like express check-in and check-out. With two on-site restaurants, a poolside bar, and 24-hour room service, indulging in a culinary adventure is a must. Wake up to a delectable buffet breakfast, available daily, and enjoy a roundtrip airport shuttle and free self-parking for a seamless arrival and departure experience. Experience the best of both worlds at Diamond Westlake Suites. Our immaculate combination of leisure and business has been carefully crafted to exceed your expectations in the vibrant city of Hanoi. Discover the affordable accommodations perfect for any traveler and book Diamond Westlake Suites Online today.

Highlights

• Situated in the heart of Hanoi, with beautiful views of West Lake • Steps away from West Lake and a short drive from popular tourist sites, including Tran Quoc Pagoda and Ho Chi Minh Mausoleum • Spacious and luxurious rooms, equipped with fireplaces and kitchens • Complimentary Wi-Fi and entertainment options, such as DVD players and satellite programming • Recreational amenities including an outdoor pool, sauna, and outdoor tennis courts • Convenient amenities for business travelers, such as a business center and concierge services • Within 1 km of popular attractions, including Ho Tay Water Park and Trinh Cong Son Walking Street • Easy access to the airport and railway station, just 20.5 km from Noi Bai Intl Airport (HAN) • Onsite dining options, including 2 restaurants and a poolside bar • Budget-friendly option with free self-parking and a complimentary area shuttle.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

167

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Snack bar

Accessible parking

Terrace

Concierge desk

Banking services

Bicycle rentals

Sauna

Children's Pool

Game Room

Tennis on site

Pool Table

Tennis court

Breakfast available

Airport shuttle service

Transportation

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Snack bar

Accessible parking

Terrace

Concierge desk

Banking services

Bicycle rentals

Sauna

Activities

Children's Pool

Game Room

Tennis on site

Pool Table

Tennis court

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Transportation

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property uses a professional cleaning service.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

The property is professionally cleaned.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property uses a professional cleaning service.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

The property is professionally cleaned.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹9,979

₹17,667

44% OFF

+ ₹1,506 taxes / night

Earn 114 Reward Points

Flat ₹1,640.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹9,979

₹17,667

44% OFF

+ ₹1,506 taxes / night

Update Price

Earn 114 Reward Points

Flat ₹1,640.63 off included with coupon INTSTAY

Amenities

Location

T�y H_, Hanoi, 10000

View on Maps

Ratings & Reviews

4.4/5

796 Ratings

Charlotte Fennell

3/5

29 Dec, 2023

The area in which the hotel is in is really peaceful and quiet, there is some road nice but nothing major. The staff at reception and security are helpful and friendly, they made the check in process smooth and easy for us. Whilst the apartments were spacious, had good facilities and air con, they were very dated and old fashioned in my opinion. I personally wouldn’t stay here again for that reason as nice as the other features. The location is also quite far away from the centre of Hanoi and if you’re looking to walk to anything, there isn’t much in the local area. However, using grab and other taxi companies is easy and affordable. Being that bit further out, you get the quieter side of the city.

Nguyen Huu Dinh

5/5

12 Dec, 2023

We stayed at Diamond Westlake Suites 3 times for a total of 14 days in November and were very satisfied. Our 2-bed 2-bath 1-living-room 1-kitchen unit was clean, spacious, comfortable, and full of amenities. Outside the ground was large, the pool was refreshing, the children playground and playroom were nice, the area was quiet, and West Lake was across the road. Breakfast was great while office staff and maintenance crew were exceptional (changing white light for yellow light, replacing safe box battery, answering questions about laundry machine and water heater, storing our suitcases while we were gone, lending us scale to weigh luggage...) I highly recommend it for lodging in Hanoi.

Hà Thái

5/5

1 Nov, 2023

This is an extremely suitable place for the whole family to stay and relax. The rooms here are spacious, airy, and not difficult to air-condition or circulate. Although the hotel's lifespan is a bit long, it is still quite new There is a very large swimming pool here, both adults and children enjoy it very much Furthermore, there is also a tennis court, children's play area, golf practice area, soccer field, indoor badminton and table tennis room, billiards and many other amenities. The staff here are extremely happy, helping all customers, always smiling at customers I really like it here, it makes me feel like I'm at home

Gilbert Torres

5/5

28 Aug, 2023

I couldn't pick a better place to stay. The staff is very professional and friendly, helpful and respectful. I definitely enjoyed my 5 days in this place. The buffet is great, and the cooks have the magic touch to make every meal delicious! This place has a piano and you can play it if you'd like. The room service is great too. The location and good security. Highly recommended!!!

Trinh Nguyen

1/5

22 Dec, 2023

For Lazy people, please skip this place. Not easy to find a way to the reception, the restaurant. This place is very huge, they have a tennis yard, pool, golf, and 4-5 buildings. When I said my thinking to the staff about the access to the reception is too complicated, they should add more signs of where the reception is…. And the staff replied: this place is for people who like staying at the big place, if you are LAZY, this place is not for you :)

Charlotte Fennell

3/5

29 Dec, 2023

Nguyen Huu Dinh

5/5

12 Dec, 2023

Hà Thái

5/5

1 Nov, 2023

Gilbert Torres

5/5

28 Aug, 2023

Trinh Nguyen

1/5

22 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.