DoubleTree by Hilton Almaty

4.5/5(711 Reviews) rating

4 Star Hotel

1/74

About hotel

Welcome to the bustling and vibrant city of Almaty, where the DoubleTree by Hilton Almaty awaits you with open arms. Situated in the Almaly District, our hotel is strategically located just a short 5-minute drive away from popular attractions such as the Republican German Drama Theatre and Fantasy World Almaty. Perfectly positioned to provide easy access to the city's hotspots, our 4-star hotel serves as the ideal base for all your adventures. Choose from one of our 5 spacious and air-conditioned rooms, thoughtfully designed to offer the utmost comfort and luxury. Each room comes equipped with modern amenities, including a private bathroom that boasts a lavish bathtub or an invigorating shower, complimentary toiletries, and a hairdryer. You can also enjoy the convenience and security of having a safe and a desk in your room. Relax and rejuvenate at our luxurious spa, where you can indulge in a blissful spa treatment and immerse yourself in the serene atmosphere. Cool off with a refreshing swim in our indoor pool, or work up a sweat at our state-of-the-art 24-hour fitness center. Stay connected with complimentary Wi-Fi, and make use of our concierge services and gift shops/newsstands. We also understand the needs of our business travelers, which is why we offer a fully-equipped business center and complimentary wired internet access. Let us take care of your needs with our dry cleaning/laundry services and free self-parking. Satisfy your taste buds at one of our two on-site restaurants, or unwind with a drink at the bar/lounge. Kickstart your day with a hearty buffet breakfast, served daily from 6:30 AM to 10:30 AM, and prepare yourself for a day of exploring the wonders of Almaty. At DoubleTree by Hilton Almaty, we offer you the best of the city – from a convenient location to modern amenities and exceptional services. Book your stay with us now and discover the captivating beauty of Almaty. DoubleTree by Hilton Almaty room prices are affordable and suitable for a wide range of people. So why wait? Book DoubleTree by Hilton Almaty Online today! Make your way to our hotel, located at 115 Dosmukhamedov Street 050000500-00, Kazakhstan, and get ready to embark on a journey of discovery like never before. Our hotel is the perfect place to stay for visitors looking for comfortable and affordable accommodations in the heart of Almaty.

Highlights

• Located in Almaty (Almaly District) • Close to Republican German Drama Theatre, Fantasy World Almaty, and Casino Zodiak • Rooms with minibars, LCD TVs, and free WiFi • Spa, indoor pool, and 24-hour fitness center • Complimentary WiFi and concierge services • Business amenities including a business center and dry cleaning/laundry services • 2 on-site restaurants and 24-hour room service • Close to major tourist attractions including St. Nicholas Cathedral and Almaty Opera House • Within a short distance of Almaty International Airport (18.5 km) • Luxury, boutique, and budget options available

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

112

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

Terrace

Concierge desk

Indoor pool

Children's Pool

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

Terrace

Concierge desk

Indoor pool

Activities

Children's Pool

Food & Beverages

Breakfast available

Services

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a security system.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a security system.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

₹30,470

₹32,057

5% OFF

+ ₹3,338 taxes / night

Earn 338 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹30,470

₹32,057

5% OFF

+ ₹3,338 taxes / night

Update Price

Earn 338 Reward Points

Amenities

Location

Dosmukhamedov St, Almaty, 0500-00

View on Maps

Ratings & Reviews

4.5/5

711 Ratings

Mursel Mazahreh (Maz)

5/5

20 Jan, 2024

Love the place and the front desk people and the managers there but they need to tune down the heat it's way too hot in the dinning room as well as the rooms there . It's central controlled and needs to tune it down and they need to do better plowing the snow and the ice on the side walk . It's not safe walking... Very icy and slippery

John O’Brien

2/5

5 Dec, 2023

The room itself was modern and well equipped, but the air conditioning doesn’t work. My room was close to 30deg celcius and unable to be cooled down. Reception staff advised that it was due to the system being centrally controlled and set to ‘winter mode’. Their only advice was to open the window which was an inadequate solution due to the outside traffic noise. I checked out 2 hours after arriving and moved to a different hotel. If you enjoy sleeping in a sauna, this hotel is for you, otherwise I’d suggest looking elsewhere.

Xian.princess Salvatore

5/5

20 Jan, 2024

I had amazing experience in Hilton Almaty . Great location , clean rooms and the view was amazing during snowy time . Breakfast was so good and the staff was amazing attentive and responsive. I would Highly recommend this hotel .

Manish Kakkar

3/5

29 Dec, 2023

I am currently staying at the hotel but felt that I must post the review now rather than waiting till returning . Let me start with positives 1. Great central location. Good connectivity. 2. The rooms are nice. 3. Heating is great as you would require for a country where it snows during winter. 4. Views from the room of the mountain are great. 5. Reception staff was very good , the lady who checked us very patient and showed us several options of room. They chNgeed our room and Allocated a mountain view room. 6. Allowed 2 hour early checkin as well Things to Improve- I would have given 5 stars but for points below. 1. Seems that they are run by a local partner who is not aligned to Double Tree International Policies. We booked on Double Tree website. We arrived and they are offering special discount for guest for new year dinner night. They refused to give us the discount saying since we booked directly from Hilton so won't get the discount. Quite a joke. They are encouraging people to third party sites. 😁 2. You ask for water at room service or even reception , they refuse to give. If you tell them that you will pay, they don't understand English. Amazing 🤣. Overall our stay has been comfortable,safe and happy.

Oskar Vitlif

4/5

30 Sep, 2023

Modern hotel in a central location. My room on the tenth floor offered a beautiful view over the city. It was sufficiently large. The facilities were up to expectations. The hotel offers a large gym as well as a very large spa and pool area. The breakfast was delicious and also offered some local specialities. The team was professional and polite at all times. The wifi went down completely on one day during my stay. This was very annoying. Also, the price level of the hotel is comparatively high for Kazakhstan.

Mursel Mazahreh (Maz)

5/5

20 Jan, 2024

John O’Brien

2/5

5 Dec, 2023

Xian.princess Salvatore

5/5

20 Jan, 2024

Manish Kakkar

3/5

29 Dec, 2023

Oskar Vitlif

4/5

30 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.