DoubleTree by Hilton Hangzhou East

4.4/5(188 Reviews) rating

4 Star Hotel locationPin

Hangzhou, Zhejiang

DoubleTree by Hilton Hangzhou East exterior_detail

148

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About hotel

Discover the pinnacle of luxury and convenience at our 4.5-star hotel, situated in the heart of Hangzhou. Our prime location, just 11.4 miles from Wulin Square and connected to a vibrant shopping center, makes DoubleTree by Hilton Hangzhou East the ultimate base for exploring the city's must-see attractions. Unwind in one of our 308 beautifully designed and modern rooms, equipped with all the necessary amenities for a lavish and comfortable stay. Relax in front of the state-of-the-art LED TV, stay connected with high-speed Wi-Fi, and rejuvenate in the luxurious deep soaking bathtub. For those seeking exclusive indulgence, our Executive rooms offer access to the Executive Lounge. Experience the local flavor by visiting nearby hotspots like MIXC Mall, Chongyi Church, and Hangzhou Grand Theatre, all just a stone's throw away. Or, indulge in our range of onsite recreational facilities, including an exquisite indoor pool, inviting spa tub, and calming sauna. Families will delight in our arcade and game room, while business travelers can utilize our 24-hour business center and well-appointed conference spaces. Satisfy your cravings at our two delectable on-site restaurants, offering an array of tantalizing international dishes and refreshing drinks at the bar. With round-the-clock room service, you can enjoy a scrumptious meal in the comfort of your room. Plus, with complimentary newspapers and attentive concierge services, your stay at DoubleTree by Hilton Hangzhou East will be seamless and effortless. For added convenience, take advantage of our complimentary self-parking and convenient airport shuttle for effortless transportation. Book now and experience the perfect fusion of luxury and location at DoubleTree by Hilton Hangzhou East, where diversity and dynamism thrive in every aspect of your stay. Don't miss out on our affordable DoubleTree by Hilton Hangzhou East room prices, available for everyone. Book DoubleTree by Hilton Hangzhou East online today and be enchanted by our mesmerizing hotel at 600 Jinsha Avenue, Zhejiang310018, China.

Highlights

• Located in Hangzhou's bustling Jianggan district • Rated 4.5 stars for exceptional comfort and service • Conveniently connected to a shopping center • Just 11.4 km from Wulin Square and 21 km from West Lake • 308 modern and comfortable air-conditioned rooms • Amenities like LED TVs, WiFi, and deep soaking bathtubs • Close proximity to popular attractions like MIXC Mall and Chongyi Church • Only 20.9 km from Hangzhou airport, ideal for business travelers • Indoor pool, spa tub, and sauna for relaxation • Concierge services and game room for leisurely activities • High-speed wired internet access and 24-hour business center • 2 on-site restaurants and bar/lounge for dining options • Grand event spaces spanning over 18,000 square feet

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

308

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Bell staff/porter

On-Site parking

Concierge desk

Banking services

Indoor pool

Sauna

Children's Pool

Game Room

Pool Table

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Bell staff/porter

On-Site parking

Concierge desk

Banking services

Indoor pool

Sauna

Activities

Children's Pool

Game Room

Pool Table

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 9:00 AM to 10:00 PM.

One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of Clean.

Stay (Hilton).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean.

Stay (Hilton).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Pool access available from 9:00 AM to 10:00 PM.

One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

Service animals not allowed.

₹5,993

₹6,617

9% OFF

+ ₹901 taxes / night

Earn 68 Reward Points

Select Rooms

OPTION 1

Refundable

₹5,993

₹6,617

9% OFF

+ ₹901 taxes / night

Update Price

Earn 68 Reward Points

Amenities

Location

Jianggan District, Hangzhou, Zhejiang, 310018

View on Maps

Ratings & Reviews

4.4/5

188 Ratings

Edward Obreen

5/5

18 Dec, 2023

Room service was served luke-warm. Fries with steak were soggy. Rooms are beautiful and clean, too bad my room 711 the A/C was stuck at 25 degrees. It became uncomfortable 😕

Uday Shankar Dwivedi

5/5

17 Dec, 2023

Very nice and beautiful hotel. Friendly staff and amazing hospitality. Located next to train station and mall opposite makes location 5 star All facilities available onsite. 24 hours IN room dining, money exchange , ATM , concierge to help and taxi. Most importantly, Mr. Sam at concierge is very good in English , so that makes the life of travellers and tourist easier as he can understand and help you with all types of assistance required

Ilia Geltser

3/5

28 Oct, 2023

As of October 2024: - breakfast is mediocre for the price - Wake up call arrived 40 minutes later "because the system was broken" - have to pay for even basic internet - dismal exercise room; broken rowing machine, very little equipment variety - swimming pool is only open during working hours + nice location near the park/lake

DEREK REYNOLDS

2/5

9 Jun, 2023

First. No ice at breakfast. You have to give your glass to a employee and they run to the back to get ice. Why is there no dispenser or bowl of ice? They have juice, teas, coffee, dairy….but not readily available ice. Two. The air conditioning is garbage. I reported me room as hot three separate times to the front desk. The first time they delivered a fan. All it did was move around the hot air. The second time, they sent someone to clean my room. The third time, maintenance guy came, pointed his laser thermometer at the a/c duct, spoke Chinese and left. Never to return. We’re dealing with geniuses here. They never let me change rooms. The temperature fluctuated between 22-27 degrees Celsius (73-81F). This range was unacceptable. I barely slept at all. The elevators were colder than my room. Third. The wifi is terrible. I’ve had rooms on two different stay on two different floors. Both times, the wifi was virtually nonexistent. Working whenever it wants it seems. I will be emailing Hilton Corporate. Never have I stayed in one of their hotels with such neglect. First time ever, giving two stars for a Hilton. They only saving grace was that the staff are very nice. The breakfast buffet is awesome, resort style. And the hotel it’s self is very clean and modern. I know the ice thing is a bit petty but, it’s a inconvenience. I don’t stay in hotels to be inconvenienced. That’s kind of the whole point I would imagine behind hospitality.

Edward Obreen

5/5

18 Dec, 2023

Room service was served luke-warm. Fries with steak were soggy. Rooms are beautiful and clean, too bad my room 711 the A/C was stuck at 25 degrees. It became uncomfortable 😕

Uday Shankar Dwivedi

5/5

17 Dec, 2023

Ilia Geltser

3/5

28 Oct, 2023

Chris Pennington

5/5

12 Sep, 2023

Located in a perfect spot. Across the street from the Paradise Walk mall. And 2 min walk to the subway station. And the breakfast is amazing!

DEREK REYNOLDS

2/5

9 Jun, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.