DoubleTree by Hilton Houston Brookhollow

3.6/5(114 Reviews) rating

4 Star Hotel locationPin

Houston, Texas

DoubleTree by Hilton Houston Brookhollow exterior_detail

1/77

About hotel

Welcome to The Grand Tuscany Hotel, located at 12801 Northwest Fwy, Texas77040, United States. Our hotel boasts of 280 elegant guestrooms, each featuring a plush pillowtop bed with cozy down comforters. With complimentary Wi-Fi, our room prices are not only affordable but also perfect for all types of travelers. Conveniently located near Houston's top attractions, our 4-star aparthotel offers easy access to the Karbach Brewing Company and the Houston Arboretum and Nature Center. For business travelers, our hotel is in close proximity to Schlumberger Headquarters and Williams Tower, offering a prime location for corporate meetings and events. At The Grand Tuscany Hotel, our attention to detail is evident in every aspect. Indulge in a refreshing shower with our complimentary toiletries and hair dryers in our private bathrooms. Start your day off right by taking a dip in one of our two outdoor swimming pools, relax along the lazy river, or work up a sweat in our modern fitness center. Looking to host an event or wedding? Our aparthotel offers a ballroom and picnic area, perfect for any occasion. And for all your business needs, we provide amenities such as express check-out, complimentary newspapers, and a 24-hour front desk. With over 25,000 square feet of event space, including a conference center, we have everything you need for a successful event. Satisfy your appetite at our on-site restaurant, Brasserie, or unwind with a drink at the bar/lounge. We also have a coffee shop/café and serve full breakfasts on weekends for your convenience. Our goal is to provide our guests with an exceptional stay, blending luxury, comfort, and modern amenities. So why wait? Book The Grand Tuscany Hotel online now and experience the vibrant city of Houston like never before. We guarantee a truly fantastic experience for all our guests.

Highlights

• Conveniently located in Fairbanks neighborhood of Houston • Only 7.8km from Sam Houston Race Park and 11.8km from Downtown Aquarium • Luxurious and comfortable guest rooms with flat-screen TVs and complimentary Wi-Fi • Proximity to popular attractions, such as the Houston Arboretum and Nature Center (10.9km) and Memorial Park (11.4km) • Great option for both casual and business travelers • 2 outdoor swimming pools and lazy river for leisure activities • 24-hour front desk, express check-out, and complimentary newspapers for business needs • On-site restaurant and coffee shop with a bar/lounge • Boasts 25,000 square feet of event space, perfect for meetings and conferences • Easily accessible, with George Bush Intercontinental Airport only 42.7km away

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

280

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Vending machines

Bell staff/porter

Accessible parking

On-Site parking

Valet parking

Terrace

Banking services

BBQ/Picnic area

Breakfast available

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Vending machines

Bell staff/porter

Accessible parking

On-Site parking

Valet parking

Terrace

Banking services

Activities

BBQ/Picnic area

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car recommended.

Contactless check-in is available.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: USD 100 per accommodation.

We have included all charges provided to us by the property..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is recommended for transportation to and from this property..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car recommended.

Contactless check-in is available.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: USD 100 per accommodation.

We have included all charges provided to us by the property..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is recommended for transportation to and from this property..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets not allowed.

Service animals are allowed.

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Amenities

Location

Northwest Fwy, Houston, Texas, 77040

View on Maps

Ratings & Reviews

3.6/5

114 Ratings

Jamese Smith

1/5

6 Nov, 2023

I was overwhelmed with the fragrance in the lobby. It was so strong as if they were trying to cover something up. My room had to be switched twice due to sewage smells and a busted flatscreen television. Only for the 3rd room to be unsanitary and required me up clean/disinfect it myself. I attempted to purchase a bottle of water and was charged $18 (I was refunded in cash from the cashier's purse). The carpets were filthy. The walls were THIN and my son could not get adequate rest because of loud neighbors in the halls and at the pool. The parking lot felt DANGEROUS and they had the audacity to charge a fee to park. The decor was outdated and the elevators were SCARY. We opted to only use the stairs only just to be safe. This place should have been shut down or renovated years ago. The website is awfully deceiving. Do NOT recommend.

Bequita Mahama

4/5

6 Sep, 2023

We had a wonderful stay for Labor Day weekend. Apparently, Hilton just acquired this property a few months ago. As mentioned in other reviews, there needs to be some more updates and improvements around the property however the place is not bad at all. Our room was very clean and updated. There were a few events held at the hotel and they did a good job controlling the crowds and keeping everything under control. The service though was AMAZING!!! Fabian, the manager, was absolutely wonderful and treated us like royalty!! The chef, Edith, was amazing!! All of the staff was very accommodating and friendly. We thoroughly enjoyed our stay!! Hopefully next time we come they’ll be some more updates and an even better stay.

Anum Farooq

2/5

14 Dec, 2023

The shower in the bathroom was not very warm, especially at night. I told the front desk about it, and they tried to give me a different room. However, the new room had the same problem with the water not being warm. The TV didn't work at first, but they replaced it, and it started working later. Overall, it was a bit uncomfortable. On the positive side, the room was spacious and they welcomed us with a warm cookie and water.

Jamese Smith

1/5

6 Nov, 2023

Bequita Mahama

4/5

6 Sep, 2023

Anum Farooq

2/5

14 Dec, 2023

Crystal Johnson

3/5

24 Aug, 2023

Needs updates and air conditioning doesn't work properly. Very noisy hotel, you can hear everything. Customer service at hotel is very basic, this hotel is definitely not to hilton standards at all. Pool area is really nice. Bar actually gave great service and was nicely decorated.

M2ohamad

5/5

26 Nov, 2023

3 star prices for 5 star value. Very nice staff that showerd us with warm cookies and free water. No noise issues. Rooms were clean, everything smelled nice and fresh.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.