Duquesa de Cardona Hotel 4 Sup by Duquessa Hotel Collection

The staff made the stay 10 times better. They are extremely helpful and willing to go the extra mile to ensure you get anything you want. They are very friendly and always around. Truly I have never had a better treatment from a staff. The rooms were spacious and had a great view from the balcony. The location of the hotel was the best feature as its nearby a lot of the important attractions. Definitely worth the stay and would definitely recommend.

I stayed here with my family for NYE and the day after for recovery. My husband and I picked an interior room, and I guess we should have opted for a suite. We took showers when we got in from San Sebastián, and the shower doesn’t have a lip to it, and the drain was clogged. Come to discover the bathroom and part of the bedroom flooded. We could not get ahold of the desk, so we went down with wet hair to ask for help. They sent a guy up quickly who claimed it was fixed, but we tested it and it still flooded. Desk said he would send him up again but we told them we needed to get ready. They sent up someone to clean, and she told us to use towels when using the shower… if you looked at the walls closer you could see water damage, so this was not the first time. We asked to change rooms, but they were sold out for the night. They offered us free drinks and a room upgrade the next day. The next day rolls around, my husband asks when we can move our belongings. They told us we would have to leave our room for three hours and we would have a better room, no extra charge. Unfortunately, like most people on January 1st I was not feeling good. I just wanted to sleep, but now could not. They took my husbands number down to call us when the room was ready. At 3:15 (they were to call us at 3) my husband checks status of room. They said it was ready. It was. The next day, after sleeping the first night in a room with no shower and smelling of mildew, we asked for a partial refund because we were essentially kicked out for three hours to make up for a big mess up. We got a free breakfast and $50 euro back. Including the drinks at the bar and the upgrade, it comes out to maybe $200 when we paid over $300 for one night. I guess I wouldn’t be so irritated by this if my husband and I didn’t have to be so persistent with the front desk. The staff was mostly nice (exception was the female desk staff that morning), and they tried to make it semi better but there appear to be some big plumbing issues for the lobby also smelled of sitting water.