Elaf Al Mashaer Hotel

4.2/5(5.58K Reviews) rating

5 Star Hotel

1/1

About hotel

Experience luxurious and convenient hospitality at our esteemed 5-star hotel, perfectly situated in the heart of Mecca. Immerse yourself in the beauty and tranquility of this sacred land, while reveling in the affordability of our 304 chic guestrooms. Each accommodation is outfitted with modern amenities, including complimentary high-speed internet, LED televisions, and lavish private bathrooms with complimentary toiletries. Our dedicated cleaning staff strives to maintain the utmost cleanliness and comfort of your room throughout your stay. Step outside and be captivated by the abundant history and spiritual significance that surrounds our hotel. Within walking distance, you'll find the illustrious Great Mosque of Mecca, the revered pilgrimage site of Kaaba, the renowned Well of Zamzam, and the impressive Alkhalil Courtyard. For those seeking a more modern adventure, the highly-acclaimed Makkah Mall is just a short drive away. After a day of sightseeing, unwind on our stunning terrace and soak in the awe-inspiring views. Stay connected with loved ones through our complimentary high-speed internet, or tend to business matters at our fully-equipped business center. Our concierge services and laundry facilities are also available for your convenience. Indulge in the mouthwatering flavors of Asia at our two exceptional on-site restaurants, or savor the convenience of 24-hour room service. Our coffee shop/cafe offers a variety of delectable snacks to satisfy your hunger cravings. And to start your day off right, treat yourself to our daily buffet breakfast. For travelers coming from afar, our hotel's address on Ajyad Road Makkah Al Mukarramah 24231, Saudi Arabia makes it easily accessible from King Abdulaziz Intl. Airport which is just 61.4 miles away. Whether you're embarking on a spiritual journey or a business trip, our hotel provides the perfect combination of comfort, convenience, and luxury for an unforgettable stay. Book now at Elaf Al Mashaer Hotel room prices and experience the ultimate in hospitality in Mecca. Reserve your stay online and experience the convenience of booking at Elaf Al Mashaer Hotel Online.

Highlights

• Convenient location, just a 10-minute walk to Great Mosque of Mecca and Kaaba • Top-rated 5-star hotel with 304 spacious guestrooms • Amenities include free Wi-Fi, LED TVs, and daily housekeeping • Multiple dining options with an Asian restaurant and 24-hour room service • Business-friendly with a business center and complimentary newspapers • Nearby attractions within 5 kilometers: Well of Zamzam, Al Malaa Cemetery, Al-Hukair Time • Within walking distance to Al Multazim, Al Multazim, and other tourist hotspots • Proximity to transportation hubs: 98.9 km from King Abdulaziz Intl. Airport and 6.8 km from Al-Rajhi Mosque • Terrace with stunning views and concierge services for a hassle-free stay • Budget-friendly option without compromising on luxury and comfort.

Quick Facts

Check-In

4:00 PM

Check-Out

12:00 PM

Rooms

304

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Concierge desk

Breakfast available

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Snack bar

Bell staff/porter

On-Site parking

Designated Smoking Areas

Concierge desk

Food & Beverages

Breakfast available

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

No alcohol allowed onsite.

No alcohol served onsite.

Special check-in instructions

Only Muslims are allowed to enter the holy cities of Mecca and Medina..

Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property..

Couples wishing to share a room must provide proof of marriage..

Up to 2 children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Alcohol is not served or permitted at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in is available.

Individually-wrapped food options are available through room service.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

No alcohol allowed onsite.

No alcohol served onsite.

Special check-in instructions

Only Muslims are allowed to enter the holy cities of Mecca and Medina..

Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property..

Couples wishing to share a room must provide proof of marriage..

Up to 2 children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Alcohol is not served or permitted at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in is available.

Individually-wrapped food options are available through room service.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Ajyad, Mecca, 24231

View on Maps

Ratings & Reviews

4.2/5

5.58K Ratings

Tommy Helmy

5/5

21 Jan, 2024

Excellent location, 6 minutes walking to the Holly Mosque Excellent customer service and room service. Front Desk Abeer was very helpful as always, she provided excellent customer service as she is very helpful. This was my second time staying in this wonderful luxurious hotel and looking forward to stay here again next time

Essa Khatri

5/5

7 Dec, 2023

The hotel very clean and near from haram. The front desk staff Sari and Duty manager Ibrahim are very professional and accommodating. The cleaning is regular and elevators are very quick. The restaurant has good variety for the price. Overall good and i surely recommend people to choose this property.

Jordan M.

2/5

30 Dec, 2023

This facility offers an extremely poor customer service especially in the reception and billing services. Trying to communicate with staff by phone from inside the hotel and from outside is almost mission impossible. EXTREMELY DISAPPOINTED. Staff must improve customer service. Existing star ratings is very exaggerated. Value for money is poor. The hotel has a good location and offers an average breakfast buffet for an extra charge.

Tommy Helmy

5/5

21 Jan, 2024

Essa Khatri

5/5

7 Dec, 2023

Jordan M.

2/5

30 Dec, 2023

Ayub Mansoor

5/5

28 Dec, 2023

Friendly welcoming staff, hotel very clean our room was cleaned regularly. Tea coffee and water replaced and also toiletries . Location was very good with shops and food available . A big credit to our room cleaner. Check in and out was easy and quick . Enjoyed our stay here.

Salman Chougle

5/5

21 Jan, 2024

We had an awesome stay at the hotel. Luckily we got the haram view room and the check in was also very fast. The staff at the hotel was very courteous and the breakfast had a very vast variety of items, including fresh cut fruits and juices. All in all would definitely consider for my next visit to masjid al haram.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.